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Exceptional ColleaguesFeaturedHealth & SafetySeptember 2026

Devoted Staff at the Heart of ‘Maintenance Cares:’ Meet Sam Gonzalez 

They’re on the frontlines of ensuring critical repairs are completed so NYCHA residents can live safely and comfortably in their homes.   Across the city, the Authority’s highly dedicated maintenance staff are equipped and ready to take on a range of apartment fixes that may need their urgent attention. Ask many experienced maintenance employees – such as… Continue Reading Devoted Staff at the Heart of ‘Maintenance Cares:’ Meet Sam Gonzalez 

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August 2026Exceptional ColleaguesFeatured

Longtime Grant Houses Caretaker, Former Resident Wins John DeCarlo Award 

In recognition of her many years of tireless service to the Grant Houses community, Caretaker Elizabeth Reynoso has received this year’s grand prize for the John DeCarlo Memorial Award.  On August 5, Ms. Reynoso, who is a former longtime resident of the Manhattan development, was presented the commendation at a celebratory luncheon attended by fellow… Continue Reading Longtime Grant Houses Caretaker, Former Resident Wins John DeCarlo Award 

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Exceptional ColleaguesFeaturedHealth & SafetyJuly 2026

Devoted Staff at the Heart of ‘Maintenance Cares:’ Meet Cordell Percival  

They’re on the frontlines of ensuring critical repairs are completed so NYCHA residents can live safely and comfortably in their homes.   Across the city, the Authority’s highly dedicated maintenance staff are equipped and ready to take on a range of apartment fixes that may need their urgent attention. Ask many experienced maintenance employees – such as Cordell Percival in Queens… Continue Reading Devoted Staff at the Heart of ‘Maintenance Cares:’ Meet Cordell Percival  

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Exceptional ColleaguesFeaturedJune 2026

Growing a Career at NYCHA: From a “Seasonal” to a Superintendent Superstar!

For Edwin Pagan, becoming Superintendent at NYCHA’s Forest Houses was not the result of a single promotion or turning point. It was the natural outcome of years of showing up, solving problems, and earning the trust of the people around him. “I started as a seasonal [employee] back in 2000,” Mr. Pagan said. “I just… Continue Reading Growing a Career at NYCHA: From a “Seasonal” to a Superintendent Superstar!

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FeaturedMay 2026

Become a Volunteer for NYCHA’s Updated Stair Climber Program  

A NYCHA program that empowers staff to assist residents in navigating stairs during elevator outages is seeking new volunteers.   Residents who use wheelchairs or have mobility challenges may need to rely on the use of stair climber equipment to safely get to and from their apartment during both planned and unplanned elevator outages. Stair climbers are portable… Continue Reading Become a Volunteer for NYCHA’s Updated Stair Climber Program  

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April 2026FeaturedSustainability

Bronx Capital Heating Projects Named Among Nation’s Best 

On March 26, NYCHA energy-efficient heating and hot water projects at two Bronx developments were recognized among the nation’s best for design and construction excellence.   Engineering News-Record (ENR), a national construction industry publication, presented NYCHA with a “Best of the Best Project” award in the excellence in sustainability category for its geothermal domestic hot water… Continue Reading Bronx Capital Heating Projects Named Among Nation’s Best 

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FeaturedFebruary 2026Health & SafetyNYCHA Developments

NYCHA Reaches Major Milestone in Unprecedented Elevator Replacement Effort

For most New Yorkers, elevators are an everyday convenience — noticed only when they fail. For NYCHA residents, however, elevators are essential infrastructure, relied upon daily by seniors, parents with strollers, and anyone carrying groceries home after a long day. In apartment living, elevators provide access not only to home but also to ease of… Continue Reading NYCHA Reaches Major Milestone in Unprecedented Elevator Replacement Effort

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FeaturedJanuary 2026Sustainability

NYCHA Celebrates Landmarks for Sustainability in 2025 

On many levels, 2025 was a productive year on the sustainability front for NYCHA.  From new solar power installations and innovative waste disposal systems to expanding energy-efficient heating/cooling service and launching green infrastructure to reduce the impact of major storms, NYCHA and its partners marked a range of achievements that continue the Authority’s progress toward a more… Continue Reading NYCHA Celebrates Landmarks for Sustainability in 2025 

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December 2025Exceptional ColleaguesFeaturedHealth & Safety

“Mission Possible”: Inside NYCHA’s Healthy Homes Gathering

On November 14, NYCHA’s Healthy Homes Department brought together more than 300 staff members from across its five divisions for a day that celebrated teamwork, professional growth, and the shared mission of creating safer, healthier homes for residents. Senior Vice President Jaclyn Sullivan opened the day’s program by reflecting on the department’s evolution. What began… Continue Reading “Mission Possible”: Inside NYCHA’s Healthy Homes Gathering

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FeaturedNovember 2025Sustainability

NYCHA Earns Award for Capital Heating Projects in the Bronx 

NYCHA has been recognized by a national construction industry publication for two energy-efficient heating and hot water projects in the Bronx.    On November 20, Engineering News-Record’s (ENR) New York region presented NYCHA’s Asset and Capital Management division with a “Best Project” award in the residential/hospitality and excellence in sustainability categories for its geothermal domestic hot… Continue Reading NYCHA Earns Award for Capital Heating Projects in the Bronx 

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FeaturedNovember 2025

Customer Service Week 2025: Mission: Possible 

NYCHA employees took to heart the theme of “Mission: Possible” when celebrating the past year’s achievements during Customer Service Week 2025, from October 20 to October 24.  Joining together for a week of team events and activities across the city, employees were recognized for persevering through challenges and continuously rising to the occasion in service… Continue Reading Customer Service Week 2025: Mission: Possible 

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Exceptional ColleaguesFeaturedOctober 2025

Brooklyn Operations VP, Complaint Services Team Honored for Customer Service Excellence 

A longtime NYCHA resident and employee and a team that assists residents in resolving complex issues have been recognized at the citywide level for their exemplary service to the NYCHA community.  On October 8, Jimmy Santana, Vice President of Public Housing Operations in Brooklyn, and NYCHA’s Complaint Services Team (CST) received the 2025 Excellence in… Continue Reading Brooklyn Operations VP, Complaint Services Team Honored for Customer Service Excellence 

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August 2025FeaturedHealth & Safety

The FLIR Thermal Imaging Camera That’s Improving Fire Safety at NYCHA

Preventing fires across NYCHA’s 300-plus developments is a challenge that requires both expertise and creativity. NYCHA’s Fire Safety Department — led by Senior Director Joe Terranova — is driven by both, constantly seeking new technologies to carry out its mission. The team’s work involves not just traditional fire management but also the quick detection of… Continue Reading The FLIR Thermal Imaging Camera That’s Improving Fire Safety at NYCHA

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Exceptional ColleaguesFeaturedJuly 2025

Brooklyn Caretakers Earn John DeCarlo Award for Exemplary Service 

Two Brooklyn Caretakers have been honored as the winners of this year’s John DeCarlo Memorial Award in recognition of their exemplary service to the NYCHA community.  Lionel Riley has not hesitated to go beyond his daily duties as a Caretaker to assist residents in need at Sumner Houses.   Fellow Brooklyn Caretaker Dillworth Brooks, a… Continue Reading Brooklyn Caretakers Earn John DeCarlo Award for Exemplary Service 

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FeaturedJuly 2025

Brooklyn Cyclones Celebrate NYCHA Employee Appreciation Night 

NYCHA employees enjoyed a night out at the ballpark on June 26 to see the local Brooklyn Cyclones take on the Jersey Shore BlueClaws.  Celebrating “NYCHA Employee Appreciation Night” at the Cyclones’ Maimonides Park in Coney Island, Chief Executive Officer Lisa Bova-Hiatt joined fellow staff donning Cyclones hats for an evening of fun and camaraderie.… Continue Reading Brooklyn Cyclones Celebrate NYCHA Employee Appreciation Night 

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FeaturedHealth & SafetyMay 2025

‘Maintenance Cares’ Program Targets Priority Repairs Across NYCHA 

To improve residents’ quality of life, NYCHA maintenance staff are helping to resolve apartment conditions in urgent need of repairs through a new Authority-wide initiative known as “Maintenance Cares.”  Under the U.S. Department of Housing and Urban Development’s (HUD) new inspection model, the National Standards for the Physical Inspection of Real Estate (NSPIRE), NYCHA is… Continue Reading ‘Maintenance Cares’ Program Targets Priority Repairs Across NYCHA 

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April 2025FeaturedNYCHA Partners

Mariner’s Harbor Houses Celebrates Newly Renovated Community Center

On April 15, Mariner’s Harbor Houses welcomed a newly refurbished community center featuring a fully functional instructional kitchen, computer rooms, a common area, and brand-new restrooms.   NYCHA leaders were joined by representatives from the NYC Department of Youth and Community Development (DYCD) and the NYC Department of Design and Construction (DDC) for a ribbon-cutting to… Continue Reading Mariner’s Harbor Houses Celebrates Newly Renovated Community Center

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April 2025CelebrationsFeaturedMilestones

Latest Cohort of NYCHA’s Heating Plant Technician (HPT) Program Graduates

On March 28, the 15 most recent participants in NYCHA’s Heating Plant Technician (HPT) Trainee Program formally completed their studies and graduated, marking a significant milestone toward the clean energy careers they are ambitious to build. The program, which is funded by Con Edison, is a collaboration of CUNY’s New York City College of Technology… Continue Reading Latest Cohort of NYCHA’s Heating Plant Technician (HPT) Program Graduates

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FeaturedMarch 2025NYCHA Leadership

Women’s History Month: An Interview with NYCHA’s CEO and COO

Every March, we honor the achievements of women throughout history and recognize the ongoing contributions they make today, inspiring future generations of women. From front-line to executive staff, NYCHA women employees are an integral part of the Authority’s progress. This year’s Women’s History Month theme is “Moving Forward Together! Women Educating and Inspiring Generations.” NYCHA… Continue Reading Women’s History Month: An Interview with NYCHA’s CEO and COO

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FeaturedFebruary 2025Health & Safety

Heating Plant Technician Training & Mentorship Program: Building the Workforce of Tomorrow

NYCHA’s latest updates to its Heating Plant Technician (HPT) training program underscore the Authority’s commitment to workforce development, equipping workers with skills to manage heating systems across its housing portfolio. In January 2024, the Heating Management Services Department (HMSD) introduced a new, direct hire-to-training protocol, ensuring all new HPT appointees receive mentorship and specialized training.… Continue Reading Heating Plant Technician Training & Mentorship Program: Building the Workforce of Tomorrow

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FeaturedJanuary 2025NYCHA DevelopmentsPartnerships

New Exhibit Traces Evolution of Open Spaces Across NYCHA Campuses 

In an exhibition space at Brooklyn’s FXCollaborative Gallery, visitors can take a visual journey through the changing landscapes of open spaces across NYCHA, beginning with the early years of the organization.   The Authority’s parks and green spaces play the central role in the newly launched exhibit, “Living in the Shade: NYCHA Open Space Past, Present,… Continue Reading New Exhibit Traces Evolution of Open Spaces Across NYCHA Campuses 

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December 2024Exceptional ColleaguesFeatured

NYCHA Earns ‘Best Application Serving the Public’ Award for Section 8 Portal  

During the week it was launched this past summer, a new online portal welcomed approximately 1.5 million visitors seeking to apply for NYCHA’s Section 8 Housing Choice Voucher (HCV) program.  Nearly 15 years after the Section 8 waitlist was last opened to the public, the new platform processed more than 633,000 applications over the week… Continue Reading NYCHA Earns ‘Best Application Serving the Public’ Award for Section 8 Portal  

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FeaturedNovember 2024

Customer Service Week 2024: Above and Beyond 

“Above and Beyond” was a reference not just to the theme but also to the shared sense of pride among NYCHA development and department staff during Customer Service Week 2024, celebrated from Monday, October 28 through Friday, November 1.    Gathering together for a week of communal events and activities across the city, employees were… Continue Reading Customer Service Week 2024: Above and Beyond 

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Exceptional ColleaguesFeaturedOctober 2024

Resident Relocation Services Department Honored for Customer Service Excellence 

Whenever an emergency or major building and apartment repairs require NYCHA residents to be temporarily relocated to a hotel or hospitality apartment, the Resident Relocation Services team steps up to help the impacted families.   Whether it’s a planned relocation for scheduled work such as asbestos and mold remediation or an unplanned move due to a… Continue Reading Resident Relocation Services Department Honored for Customer Service Excellence 

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FeaturedMay 2024

Runners Club Takes On 2024 Corporate Challenge 

NYCHA’s Runners Club teamed up for the 45th running of the J.P. Morgan Corporate Challenge race in Central Park on May 29 and May 30.    Runners Club colleagues at the Authority joined thousands of runners and walkers from across the city for New York’s version of the Corporate Challenge, billed as the world’s largest corporate… Continue Reading Runners Club Takes On 2024 Corporate Challenge 

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FeaturedMay 2024

Celebrating AAPI Heritage Month: Meet the Resident Leaders at LaGuardia Houses Addition 

Close to the heart of Chinatown sits LaGuardia Houses Addition, a NYCHA senior development where a large majority of residents are ethnically Chinese.  Among the more than 180 residents who call the 16-story building home, over 78 percent are of Asian ethnicity. The strong representation of Asian culture at this Lower East Side development is… Continue Reading Celebrating AAPI Heritage Month: Meet the Resident Leaders at LaGuardia Houses Addition 

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April 2024Ask the CEOAsk the ChairFeatured

Citizens Budget Commission Hosts Breakfast Discussion with NYCHA CEO Lisa Bova-Hiatt and Board Chair Jamie Rubin

On the morning of Wednesday March 27, the Citizens Budget Commission (CBC) welcomed NYCHA CEO Lisa Bova-Hiatt and Board Chair Jamie Rubin as special guests for a trustees’ breakfast discussion event to hear about today’s NYCHA directly from its top leadership. Led and moderated by CBC President Andrew Rein, the conversation with Ms. Bova-Hiatt and… Continue Reading Citizens Budget Commission Hosts Breakfast Discussion with NYCHA CEO Lisa Bova-Hiatt and Board Chair Jamie Rubin

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Exceptional ColleaguesFeaturedMarch 2024

Meet Sybille Louis, Vice President of the Performance Tracking and Analytics Department 

Every March, we mark Women’s History Month by celebrating the contributions women have made throughout American history as well as the achievements women continue to make today. This year’s theme highlights “women who advocate for equity, diversity, and inclusion,” and we recognize women in our community who, through their leadership and advocacy, are helping to… Continue Reading Meet Sybille Louis, Vice President of the Performance Tracking and Analytics Department 

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Employee VoicesFeaturedFebruary 2024

Celebrating Black History Month: Meet Some of NYCHA’s Creative Artists 

This year, the theme of Black History Month shines a light on African-American artists – writers, musicians, painters, dancers, actors, photographers, and more – who have helped shape our rich American culture and paved the way for current and future generations of Black creatives.   Legendary late African-American creators such as poet Maya Angelou, actress Cicely… Continue Reading Celebrating Black History Month: Meet Some of NYCHA’s Creative Artists 

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CelebrationsDecember 2023Featured

NYCHA Heating Staff “Cohort 48” Graduate from Training Program

On October 18, the 48th cohort to undertake the NYCHA Heat Training Unit’s specialized 13-week course on heating and maintenance successfully completed their training program. And on November 20, the group – who call themselves “The First 48” – were officially welcomed to the ranks of NYCHA-trained Heating Maintenance Workers and Heating Plant Technicians (HPT)… Continue Reading NYCHA Heating Staff “Cohort 48” Graduate from Training Program

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FeaturedHealth & SafetyNovember 2023

‘Fire Safety House’ Simulates Emergency for Farragut Houses Residents 

The FDNY took fire safety education to the next level for NYCHA youth at Brooklyn’s Farragut Houses on October 24.   Simulating a dark, smoke-filled environment, the FDNY’s mobile “Fire Safety House” aims to teach youth and other residents how to act in the event of a fire in their home. With the guidance of fire… Continue Reading ‘Fire Safety House’ Simulates Emergency for Farragut Houses Residents 

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FeaturedOctober 2023

Customer Service Week 2023: Team Service 

The theme of “Team Service” was celebrated throughout NYCHA by development and department staff who took part in communal activities to commemorate Customer Service Week 2023 from Monday, October 16 to Friday, October 20.    Below are some highlights of how NYCHA colleagues spent the week visiting developments, reviewing best practices, interacting with their team, and… Continue Reading Customer Service Week 2023: Team Service 

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Employee VoicesExceptional ColleaguesFeaturedSeptember 2023

Inventions Enhance Job Efficiency for Tompkins Houses Carpenter  

Inside the carpenter shop at Tompkins Houses, Stephen Jackman opened a small door on what he calls his “keep everything compartment.”  Indeed, this universal storage cart built by Mr. Jackman is an invention that would make many a hardware store clerk proud.  Constructed of plywood and standing roughly four feet tall on wheels, the customized… Continue Reading Inventions Enhance Job Efficiency for Tompkins Houses Carpenter  

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August 2023Exceptional ColleaguesFeatured

Two Women Caretakers Named John DeCarlo Award Recipients for First Time 

An annual NYCHA award honoring outstanding caretakers has recognized two women for the first time in its nearly 25-year history.   The John DeCarlo Memorial Award, named after a longtime NYCHA caretaker who lost his life while on duty at Brooklyn’s Marlboro Houses in 1997, is presented each year to two exemplary caretakers with a minimum… Continue Reading Two Women Caretakers Named John DeCarlo Award Recipients for First Time 

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FeaturedJuly 2023NYCHA Leadership

New NYCHA Leadership Appointments

Jamie Rubin Named Chair of the NYCHA Board, Lisa Bova-Hiatt Named NYCHA CEO, New Members Named for NYCHA & Public Housing Preservation Trust Boards  Mr. Rubin comes to NYCHA with three decades of experience in government, nonprofits, and the private sector, including leading the New York State Governor’s Office of Storm Recovery, New York State Homes and Community… Continue Reading New NYCHA Leadership Appointments

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Employee VoicesFeaturedJune 2023NYCHA Leadership

Meet Claudia Dillon, NYCHA’s New VP of the Office of Diversity, Equity, and Inclusion 

Claudia Dillon is NYCHA’s new Vice President of the Office of Diversity, Equity, and Inclusion (ODEI). She joined NYCHA in April; under her leadership, the Department of Equal Opportunity was renamed and its mission was expanded to develop more proactive functions, through tailored training; assessment of hiring practices using workforce data; and other Diversity, Equity,… Continue Reading Meet Claudia Dillon, NYCHA’s New VP of the Office of Diversity, Equity, and Inclusion 

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FeaturedMay 2023

Mission: Emergency at NYCHA – Meet the EMSD Team 

By the time many NYCHA colleagues are about to head home for the day, most employees serving in the Emergency Management and Services Department (EMSD) might be just getting started with their duties.   That’s par for the course when you’re tasked with managing or assisting with nearly any type of emergency at NYCHA’s hundreds… Continue Reading Mission: Emergency at NYCHA – Meet the EMSD Team 

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April 2023FeaturedNYCHA Leadership

Employees Get Forum with Interim CEO in New Monthly Coffee Sessions 

For one morning each month, some NYCHA employees are getting the chance to grab a coffee with the boss.   The informal meetings with Interim CEO Lisa Bova-Hiatt are part of the newly relaunched “Coffee with the Interim CEO” series. A group of approximately 20 NYCHA employees can speak directly with Ms. Bova-Hiatt about their work… Continue Reading Employees Get Forum with Interim CEO in New Monthly Coffee Sessions 

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Exceptional ColleaguesFeaturedMarch 2023

Celebrating Women’s History Month

Meet Leticia Barboza, NYCHA’s Photographer (Who Goes the Extra Mile – Sometimes Vertically) The work of NYCHA Staff Photographer Leticia Barboza – whose handiwork you’ve seen in many of the articles here – aligns perfectly with the theme of this year’s Women’s History Month: Celebrating Women Who Tell Our Stories. And Ms. Barboza is known… Continue Reading Celebrating Women’s History Month

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Exceptional ColleaguesFeaturedFebruary 2023NYCHA Leadership

Celebrating Black History Month

During Black History Month, we are reminded of the opportunity that public housing has provided to countless families since its foundation and its role in fostering a society that is more fair and just. We spoke with Marvin Walton, NYCHA’s Deputy Chief Operating Officer, who has spent decades working in public housing, to get his thoughts on the institution, what it’s like to help run the largest public housing authority in the nation, and what the future may bring. Continue Reading Celebrating Black History Month

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FeaturedJanuary 2023NYCHA Leadership

NYCHA’s Interim Chief Executive Officer and Chief Operating Officer Featured on PIX-11

On January 12, PIX-11 featured an interview between reporter Monica Morales and NYCHA’s Interim CEO Lisa Bova-Hiatt and Chief Operating Officer (COO) Eva Trimble at Wald Houses to discuss their work and goals. During the segment on NYCHA’s leadership team, the Interim CEO and COO met with front-line heating and elevator teams composed of women.… Continue Reading NYCHA’s Interim Chief Executive Officer and Chief Operating Officer Featured on PIX-11

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December 2022FeaturedNYCHA Leadership

Eight Questions for Lisa Bova-Hiatt, NYCHA’s Interim Chief Executive Officer

Lisa Bova-Hiatt was appointed NYCHA’s Interim Chief Executive Officer (CEO) in September 2022. She was previously the Authority’s Executive Vice President for Legal Affairs and General Counsel, a role she held for nearly three years. With more than 25 years of experience at various City and State agencies, Ms. Bova-Hiatt brings deep knowledge of how… Continue Reading Eight Questions for Lisa Bova-Hiatt, NYCHA’s Interim Chief Executive Officer

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FeaturedNYCHA LeadershipOctober 2022

NYPD Veteran Returns to NYCHA to Help Lead the Office of Safety and Security 

LaTonya Smith has come back to NYCHA more than 20 years after she left her childhood home for a successful career in the NYPD.  The former Surfside Gardens resident and NYPD veteran entered a new phase of her law enforcement career in August, when she joined NYCHA as the first woman of color to serve… Continue Reading NYPD Veteran Returns to NYCHA to Help Lead the Office of Safety and Security 

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FeaturedSeptember 2022

Long Island City Machinist Shop Crew ‘Keep NYCHA Going’ 

When an elevator breaks down at one of NYCHA’s developments, requiring a traction pulley or bearing to be repaired, NYCHA’s machinist shop in Long Island City will likely get the call.  In the basement of one of NYCHA’s satellite offices, the shop houses specialized machinery such as a CNC (computer numerical control) lathe and vertical… Continue Reading Long Island City Machinist Shop Crew ‘Keep NYCHA Going’ 

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August 2022FeaturedSustainability

$70M Initial Investment Will Decarbonize NYCHA Buildings with New Electric Heat Pumps

Governor Kathy Hochul and Mayor Eric Adams joined the NYCHA, New York Power Authority (NYPA), and New York State Energy Research and Development Authority (NYSERDA) to announce the Clean Heat for All Challenge (#CleanHeat4All or #CH4A) — making an initial $70 million investment in the development and production of 30,000 new heat pump units for use in New York City public housing facilities. Continue Reading $70M Initial Investment Will Decarbonize NYCHA Buildings with New Electric Heat Pumps

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FeaturedJuly 2022PACT

PACT: ‘A Better Way of Living’ for NYCHA Residents 

In just six years, NYCHA’s Permanent Affordability Commitment Together (PACT) program has generated more than $3.4 billion in capital funding for comprehensive apartment renovations and building infrastructure improvements for nearly 15,500 households across the city.   An additional 19,700 NYCHA households are slated to receive the enhancements at properties that are currently in the process of… Continue Reading PACT: ‘A Better Way of Living’ for NYCHA Residents 

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Exceptional ColleaguesFeaturedJune 2022

Veteran Caretakers Presented with John DeCarlo Award for Exemplary Service 

NYCHA Caretaker Angel Martinez can often be seen wearing a smile as he works each day to maintain a safe and clean environment for residents and employees at Smith Houses in Manhattan.   Fellow veteran Caretaker Rebecca Miranda is well regarded for her customer service, which has helped make hers a familiar name among the residents… Continue Reading Veteran Caretakers Presented with John DeCarlo Award for Exemplary Service 

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FeaturedMarch 2020

Providing Excellent Service to Residents

We’re periodically featuring the hardworking staff members who provide excellent service to residents. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. In this installment, meet Anneliee Almonte, an Administrative Community Relations Specialist who coordinates dust wipe sampling as part of NYCHA’s work to address lead at our… Continue Reading Providing Excellent Service to Residents

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FeaturedFebruary 2020

Providing Excellent Service to Residents

We’re periodically featuring the hardworking staff members who provide excellent service to residents and exemplify NYCHA’s core values. In this installment, meet Sarah Figuereo, Community Coordinator in the Family Partnerships Department, who’s been with NYCHA for six years: “I am responsible for screening and visiting the homes of residents who want their loved ones to… Continue Reading Providing Excellent Service to Residents

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FeaturedJanuary 2020

Providing Excellent Service to Residents

We’re periodically featuring the hardworking staff members who provide excellent service to residents and exemplify NYCHA’s core values. In this installment, meet John Kolomechuk, Housing Manager in the Customer Operations Department: “In my 25-plus years at NYCHA, I have served as a housing assistant, assistant manager, development manager, and borough manager. I’m now a housing… Continue Reading Providing Excellent Service to Residents

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December 2019Featured

Providing Excellent Service to Residents

We’re periodically featuring the hardworking staff members who provide excellent service to residents. Learn more about how we’re connecting residents to opportunity through their perspective. In this installment, meet Erica DeJesus, Community Coordinator in the Resident Engagement Department: “I started at NYCHA nine years ago as a community center director in the Bronx. When I… Continue Reading Providing Excellent Service to Residents

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FeaturedNovember 2019

Providing Excellent Service to Residents

We’re periodically featuring the hardworking staff members who provide excellent service to residents. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. In this installment, meet Matt Dixon, Senior Project Manager in the Capital Projects Division: “As a senior project manager, I oversee a team that completes capital… Continue Reading Providing Excellent Service to Residents

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FeaturedOctober 2019

Providing Excellent Service to Residents

We’re periodically featuring the hardworking staff members who provide excellent service to residents. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. In this installment, meet Jaison Buchanan, an Oil Burner Specialist for nearly three years: “I perform repairs, from boilers to within tank rooms, to ensure efficient… Continue Reading Providing Excellent Service to Residents

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FeaturedSeptember 2019

Providing Excellent Service to Residents

We’re periodically featuring the hardworking men and women who provide excellent service to residents. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. In this installment, meet Dana Hylton, a NYCHA Exterminator since 2012: My goal is to improve the quality of life for all residents. I conduct… Continue Reading Providing Excellent Service to Residents

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August 2019Featured

Providing Excellent Service to Residents

We’re periodically featuring the hardworking men and women who provide excellent service to residents, including through the NYCHA Cares and weekend maintenance work order blitz initiatives. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. In this installment, meet Robert Rodriguez, a Maintenance Worker since 2010: We go… Continue Reading Providing Excellent Service to Residents

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FeaturedJuly 2019

Providing Excellent Service to Residents

We’re periodically featuring the hardworking men and women who provide excellent service to residents, including through the NYCHA Cares and weekend maintenance work order blitz initiatives. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. In this installment, meet James Nelson, a NYCHA Plasterer since 2012: “We go… Continue Reading Providing Excellent Service to Residents

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FeaturedJune 2019

Providing Excellent Service to Residents

We’re periodically featuring the hardworking men and women who provide excellent service to residents, including through the NYCHA Cares and weekend maintenance work order blitz initiatives. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. Our first profile is of Taiesha Andino, a Caretaker P who’s been with… Continue Reading Providing Excellent Service to Residents

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April 2019Featured

Alternative Work Schedule Launches

Alternative Work Schedule (AWS) launched April 1 at 13 consolidated developments: Farragut, Ingersoll, Marcy, Stuyvesant, Tompkins, and Whitman Houses in Brooklyn and Clinton, Dyckman, Harlem River, Polo Grounds Towers, Rangel, Riis, and Saint Nicholas Houses in Manhattan. It’s a new way of scheduling certain front-line staff: caretakers, their supervisors, assistant resident building superintendents, and resident… Continue Reading Alternative Work Schedule Launches

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December 2018Featured

“NYCHA Cares”: Over 13,000 Work Orders Closed

More than 13,000 work orders have been completed during the first round of the recently launched NYCHA Cares initiative. Mayor Bill de Blasio committed $20 million for Fiscal Years 2019 and 2020 to target the more than 50,000 open work order requests across the five boroughs for repairs that require skilled trades workers, which include… Continue Reading “NYCHA Cares”: Over 13,000 Work Orders Closed

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FeaturedNovember 2018

Customer Service Week 2018

NYCHA departments and developments celebrated Customer Service Week 2018 from October 15 to 19 by hosting events on the theme of “Exceeding Expectations.” Below are some highlights of how NYCHA colleagues spent the week reviewing best practices, motivating each other, and sharing tips and resources as the Authority renewed its commitment to providing great customer… Continue Reading Customer Service Week 2018

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FeaturedOctober 2018

Customer Service Week 2018: Exceeding Expectations

Message from Vilma Huertas, Executive Vice President for Compliance and Chief Compliance Officer We hope this week has provided moments of motivation and collaboration for you and your colleagues as you’ve reviewed customer service best practices, brainstormed new solutions to challenging problems, and focused on how you can better serve NYCHA residents every day. As… Continue Reading Customer Service Week 2018: Exceeding Expectations

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FeaturedSeptember 2018

Deeply Committed to Public Housing

This summer, Interim Chair and CEO Stanley Brezenoff met with property managers representing every borough, including NGO and mixed-finance properties, to discuss some of the Authority’s challenges and how they can be overcome. Here is a condensed version of his remarks: I wanted to talk with you about the consent decree with the federal government,… Continue Reading Deeply Committed to Public Housing

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FeaturedFebruary 2018

Sterling Members of NYCHA’s Team

Rasmia Kirmani-Frye, NYCHA’s Director of Public/Private Partnerships and the President of the Fund for Public Housing, and Sideya Sherman, NYCHA’s Executive Vice President for Community Engagement and Partnerships, were among the 48 leaders selected to join the Sterling Network NYC. The first network of its kind in the city, the Network was created by the… Continue Reading Sterling Members of NYCHA’s Team

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FeaturedNovember 2017

Round the Clock Caretakers Improve Service and Customer Satisfaction

As part of NYCHA’s efforts to improve customer service, the Authority is piloting a live-in caretaker program at three senior developments in the Bronx: Boston Road Plaza, Middletown Plaza, and Twin Parks East. The live-in caretaker performs janitorial and maintenance work in the developments during regular business hours. As a resident of the development, he… Continue Reading Round the Clock Caretakers Improve Service and Customer Satisfaction

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FeaturedMay 2017

Senior Team Keeps a Fresh Perspective on Developments

The last Thursday of the month has a familiar routine for NYCHA’s executive team. That’s a day designated each month when senior leadership visits developments to speak with managers and frontline staff. The monthly visits launched with little fanfare in March 2016. Each senior team member chooses a location to visit from a group of… Continue Reading Senior Team Keeps a Fresh Perspective on Developments

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April 2017Featured

Chair Olatoye Announces New Partnership to Save Public Housing

On March 27, Chair & CEO Shola Olatoye addressed more than 900 affordable housing leaders at the National Association of Housing and Redevelopment (NAHRO) annual meeting in Washington. She announced that NYCHA and NAHRO have banded together to build a national movement of PHAs and their advocates and partners. The coalition will lobby at the… Continue Reading Chair Olatoye Announces New Partnership to Save Public Housing

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