Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in September! Continue Reading September 2026 Work Anniversaries
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When Vanessa Barry began her career at NYCHA in 1976, the United States was celebrating its bicentennial, New York City was emerging from a historic fiscal crisis, and Gerald R. Ford was president. Half a century later, Ms. Barry remains at her post. While everything around her may have changed, Ms. Barry is still going… Continue Reading Fifty Years On, Still Going Strong: Vanessa Barry’s Remarkable NYCHA Career
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They’re on the frontlines of ensuring critical repairs are completed so NYCHA residents can live safely and comfortably in their homes. Across the city, the Authority’s highly dedicated maintenance staff are equipped and ready to take on a range of apartment fixes that may need their urgent attention. Ask many experienced maintenance employees – such as… Continue Reading Devoted Staff at the Heart of ‘Maintenance Cares:’ Meet Sam Gonzalez
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in August! Continue Reading August 2026 Work Anniversaries
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On August 3, longtime NYCHA Caretaker Andrew Adams was honored as this year’s runner-up for the John DeCarlo Memorial Award. Mr. Adams, who has served at Taylor Street-Wythe Avenue Houses for nearly seven years, was joined by colleagues and NYCHA executives, including Chief Executive Officer Lisa Bova-Hiatt and Chief Operating Officer Eva Trimble, to celebrate… Continue Reading Veteran Brooklyn Caretaker Named DeCarlo Award Runner-Up
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On August 4, the New York City Police Department (NYPD) hosted National Night Out events at more than 70 locations citywide. Now in its 43rd year, National Night Out is an annual event hosted by police precincts across the country in partnership with community members to strengthen relationships between neighbors and law enforcement and promote… Continue Reading NYCHA Celebrates National Night Out
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In recognition of her many years of tireless service to the Grant Houses community, Caretaker Elizabeth Reynoso has received this year’s grand prize for the John DeCarlo Memorial Award. On August 5, Ms. Reynoso, who is a former longtime resident of the Manhattan development, was presented the commendation at a celebratory luncheon attended by fellow… Continue Reading Longtime Grant Houses Caretaker, Former Resident Wins John DeCarlo Award
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Nearly 1,300 NYCHA employees have strengthened their customer service and conflict de-escalation skills thanks to the Authority’s first cohort of Learning Leaders, a group of volunteer employee instructors. The cohort was recognized for its work during a graduation ceremony in June. Launched by NYCHA’s Learning and Development Department, the Learning Leaders program prepares employees from across the Authority… Continue Reading First Learning Leaders Cohort Helps Build Stronger Customer Service Across NYCHA
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in July! Continue Reading July 2026 Work Anniversaries
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Governor Yuriko Koike of Tokyo recently visited NYCHA’s Berry Street–South 9th Street development in Williamsburg to learn about the Authority’s ongoing efforts to preserve and modernize affordable housing. Joined by NYCHA representatives and partners from Omni New York LLC and The Arker Companies, Governor Koike toured the property, which was part of NYCHA’s 2020 Brooklyn… Continue Reading Governor of Tokyo Tours NYCHA
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They’re on the frontlines of ensuring critical repairs are completed so NYCHA residents can live safely and comfortably in their homes. Across the city, the Authority’s highly dedicated maintenance staff are equipped and ready to take on a range of apartment fixes that may need their urgent attention. Ask many experienced maintenance employees – such as Cordell Percival in Queens… Continue Reading Devoted Staff at the Heart of ‘Maintenance Cares:’ Meet Cordell Percival
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For Business Operations Analyst Nicole Johnson, one of the most memorable moments of this year’s WorkWell NYC “Art Is Life” program came even before her artwork went on display. “It was really nice,” Ms. Johnson recalled of a networking event that brought participants together before the exhibition opened. “They had different conversation prompts, and everybody… Continue Reading Celebrating Creativity Through WorkWell’s “Art Is Life” Program
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in June! Continue Reading June 2026 Work Anniversaries
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On May 28, NYCHA’s Haitian American Association (HAA) gathered in the Ceremonial Room at 90 Church Street to celebrate Haitian Flag Day, commemorating a hard-won history of freedom, resilience, and unity that continues to shape Haitian identity today. The celebration brought together employees and guests for an afternoon of food, fellowship, and reflection. Following welcome… Continue Reading Celebrating Haiti’s Enduring Legacy of Freedom, History, and Unity
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For Edwin Pagan, becoming Superintendent at NYCHA’s Forest Houses was not the result of a single promotion or turning point. It was the natural outcome of years of showing up, solving problems, and earning the trust of the people around him. “I started as a seasonal [employee] back in 2000,” Mr. Pagan said. “I just… Continue Reading Growing a Career at NYCHA: From a “Seasonal” to a Superintendent Superstar!
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NYCHA’s Law Department gathered earlier this month to celebrate the Authority’s third annual Law Day event, to recognize the excellent work of NYCHA’s “legal eagles” and to reflect upon the centrality of law, and public service, per this year’s national theme: “The Rule of Law and the American Dream.” “Law Day is always an important… Continue Reading NYCHA Law Day 2026: “The Rule of Law and the American Dream”
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in May! Continue Reading May 2026 Work Anniversaries
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NYCHA’s very own Daniel Greene has been awarded one of the city’s highest honors for career public service. On May 28, Mr. Greene, the Executive Vice President (EVP) of Property Management Operations, was celebrated among six honorees of the 2026 Sloan Public Service Award, colloquially known as the “Nobel Prize of public service” for City government. The awards,… Continue Reading Property Management EVP Daniel Greene Earns ‘Nobel Prize of Public Service’
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In honor of Jewish Heritage Month, we are featuring NYCHA employee Saul Mackler, whose retirement this summer will conclude 40 years of dedicated service to the Authority. Mr. Mackler arrived at NYCHA on April 29, 1985, after taking the Housing Assistant exam almost exactly one year earlier. Back then, many of the Authority’s systems still… Continue Reading Behind the Data: Saul Mackler to Retire After 40 Years of NYCHA Service
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Nearly 40 years ago, Anthony Luciano began his career at NYCHA as a seasonal employee at Castle Hill Houses, unsure of where the opportunity would take him. Today, he serves as Operations Administrator for Bronx Property Management, helping to oversee daily operations for every development in the borough. In the Office of the Vice President for Bronx Property Management Operations, Mr. Luciano has served as “the number… Continue Reading Meet Anthony Luciano, Operations Administrator
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Ismael Eric Martinez has deep roots within the NYCHA community that go beyond his more than 30 years of work experience with the agency. Long before Mr. Martinez first began serving the Authority as an employee, several of his family members called NYCHA home. Both of his parents were raised at Bronx River Houses, where… Continue Reading Meet Bronx Skilled Trades Director Ismael Martinez
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On March 26, a proud and grateful gathering of NYCHA staff came together to celebrate the graduation of CMLA Cohort 3: the newest graduating class of the Authority’s Coaching and Mentoring Leadership Academy (CMLA) . “This isn’t just a graduation,” said Yvette Andino, Vice President of Employee Engagement and founder of the CMLA program. “It’s a… Continue Reading Growing Leaders from Within: NYCHA Celebrates CMLA Cohort 3 Graduation
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in April! 5 Years of Service 10 Years of Service 15 Years of Service 20 Years of Service 25 Years of Service… Continue Reading April 2026 Work Anniversaries
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For Mariam Youssef, her career at NYCHA has never been just a job — it has been a journey of growth, service, and connection, shaped by a life that began thousands of miles away. “I was born in Alexandria, Egypt,” Ms. Youssef said. “It’s a coastal city, so life revolves around the beach. Anywhere you… Continue Reading In Honor of Arab American Heritage Month: Mariam Youssef’s Journey of Leadership, Community, and Opportunity
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Shaneequa Smith follows a simple principle when assisting residents and seniors of Pelham Parkway Houses: treat them as if they were a family member. Ms. Smith, who has worked as a Secretary at the Bronx development for more than three years, also tries to put herself in the shoes of a resident who may need an issue… Continue Reading Celebrating Administrative Professionals Day: Meet Secretary Shaneequa Smith
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NYCHA’s Chinese-American Association (CAA) marked this year’s Lunar New Year celebration with all the customary fun, energy, and community spirit it does every year. But this year’s gathering carried added significance: it was also the moment of the Association’s presidential transition, as longtime CAA leader Linda Zhang passed the role to her successor, incoming President… Continue Reading NYCHA’s Chinese-American Association Celebrates Lunar New Year
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When Ramon Lugo came to the United States in 1987, he did not intend to stay. At the time, he was in law school in the Dominican Republic. A missed registration deadline left him with an unexpected gap semester, and he decided to spend six months in New York before returning to continue his studies.… Continue Reading In Honor of Immigrant Heritage Week: Ramon Lugo’s Journey from the Dominican Republic to NYCHA
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New York City’s Hayes Innovation Prize is awarded each year to honor the extraordinary contributions of City government employees in the early stages of their careers. The Prize – named after former NYC Budget Director Fred Hayes – recognizes innovative efforts, game-changing projects, or problem-solving initiatives by employees working across the City to improve the lives of New Yorkers. On March 31, Mayor Zohran… Continue Reading Two NYCHA Employees Named 2026 Hayes Prize Finalists
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in March! Continue Reading March 2026 Work Anniversaries
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For Magalie Joseph, social work begins with something simple but powerful: listening. “In social work, everything begins with listening,” Ms. Joseph said. “When you truly hear someone’s story — where they come from, what they’re facing — you begin to understand what they need. Only then can you help connect them to the right support.”… Continue Reading In Honor of Social Work Month: Meet NYCHA Social Worker Magalie Joseph
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When Johnny Wright and Shawn Perry joined NYCHA’s Coaching and Mentoring Leadership Academy (CMLA) this past fall, each expected the program to provide an opportunity for their professional development. Neither, however, imagined that the program would turn an old friendship — one that went back to their childhoods — into a rich mentorship experience and… Continue Reading From Opportunity to Partnership: NYCHA’s CMLA Builds Another Strong Connection
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in February! 5 Years of Service 10 Years of Service 15 Years of Service 20 Years of Service 25 Years of Service… Continue Reading February 2026 Work Anniversaries
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in January! 5 Years of Service 10 Years of Service 15 Years of Service 20 Years of Service 25 Years of Service… Continue Reading January 2026 Work Anniversaries
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On December 18, members of NYCHA’s Jewish Employees Association (Batei Tsibur), gathered for reflection, friendly conversation, and a tasty Chanukah lunch of latkes, potatoes, and jelly donuts. A few participants even joined via Zoom, including Alan Pelikow, President Emeritus of Batei Tsibur. Rabbi Yakov David Cohen, Director of the Institute of Noahide Code (a United… Continue Reading Chanukah with the Jewish Employees Association: A Lunch of Light, Learning, and Community
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in December! Continue Reading December 2025 Work Anniversaries
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On November 14, NYCHA’s Healthy Homes Department brought together more than 300 staff members from across its five divisions for a day that celebrated teamwork, professional growth, and the shared mission of creating safer, healthier homes for residents. Senior Vice President Jaclyn Sullivan opened the day’s program by reflecting on the department’s evolution. What began… Continue Reading “Mission Possible”: Inside NYCHA’s Healthy Homes Gathering
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Whether you’re a front-line employee at a development repairing and maintaining homes, part of our skilled trades or Healthy Homes teams, a central office staffer whose efforts ensure our massive agency runs smoothly, or performing administrative work to support the nearly 200,000 people served by our Section 8 program, you are an indispensable part of the NYCHA community, and you share in the kudos for all that we have accomplished together this year. Continue Reading A Year of Partnership and Achievement
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On December 3, 1935, the first families were welcomed into First Houses, signaling the start of public housing in both New York City and the United States. The arrival of 120 families marked the beginning of the New York City Housing Authority, which would grow to become the nation’s largest public housing authority. Established in… Continue Reading Celebrating 90 Years of NYCHA
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in November! Continue Reading November 2025 Work Anniversaries
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When Miguel Ballena and Avik Das first crossed paths at NYCHA, they didn’t share much more than a nodding acquaintance in the hallways of 90 Church Street. Each man worked in a different corner of this vast organization — Mr. Ballena in Performance Tracking and Analytics, Mr. Das in Internal Audit and Assessment. Then NYCHA’s… Continue Reading Building Leaders by Building Each Other: Inside a Transformative NYCHA Mentorship
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NYCHA’s Learning and Development Department (L&D) was bestowed the James C. Hall Program Award by the Continuing Education Association of New York for Outstanding Business/Organization Collaboration with New York City College of Technology (City Tech), for the operation of the jointly run Heating Plant Technician (HPT) Trainee Program. This innovative job training program was recognized… Continue Reading Recognition of NYCHA’s Heating Plant Technician Trainee Program
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When you talk with Mike Marrero, a few facts about him become clear almost immediately: Mr. Marrero is a lifelong New Yorker; he’s a seasoned NYCHA staffer as well as a former resident; and he’s been serving this country, this city, and this Authority for nearly all his adult life. Mr. Marrero, a Community Associate… Continue Reading US Navy & NYCHA Vet Mike Marrero: A Life of Service From Wagner Houses to the South China Sea
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in October! Continue Reading October 2025 Work Anniversaries
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When you meet Shakyna Gorden, her positive energy is contagious — she’s part community organizer, part teacher, part big sister. She calls herself a “liaison,” but that hardly captures the enthusiasm and hands-on advocacy she’s brought to Smoke-Free NYCHA since joining in 2023. “I wear many hats,” she said. “I’m people’s connection to resources for… Continue Reading Meet Shakyna Gorden, Bronx Liaison for Smoke-Free NYCHA
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A longtime NYCHA resident and employee and a team that assists residents in resolving complex issues have been recognized at the citywide level for their exemplary service to the NYCHA community. On October 8, Jimmy Santana, Vice President of Public Housing Operations in Brooklyn, and NYCHA’s Complaint Services Team (CST) received the 2025 Excellence in… Continue Reading Brooklyn Operations VP, Complaint Services Team Honored for Customer Service Excellence
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When you work for the nation’s largest public housing authority, and it’s your job to serve nearly half a million New Yorkers, it’s perhaps not surprising to find yourself wishing for superpowers. More hours in the day, an extra set of hands, the ability to clone yourself — anything and everything possible to keep up… Continue Reading NYCHA Launches “Customer Service Superhero” Course: Saving the Day, One Customer at a Time
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in September! Continue Reading September 2025 Work Anniversaries
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in August! Continue Reading August 2025 Work Anniversaries
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A new cohort of professionals has been chosen for a fellowship to tackle the housing challenges facing New York City today — and one of those leaders is NYCHA’s Vice President of Policy Eric Phillips. The nine-month Big Swings fellowship, led by the Urban Design Forum, invests in 40 rising NYC leaders across various sectors,… Continue Reading Eric Phillips Named 2025 Big Swings Fellow
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The NYCHA NAACP Branch was recently recognized for its excellence in advocacy, membership growth, and civic engagement with a first place Thalheimer Award, the top award given to branches for outstanding achievements. NYCHA NAACP Branch President Lynn Spivey accepted the award at the 116th NAACP National Convention, held in Charlotte, North Carolina, in July. … Continue Reading NYCHA NAACP Branch Receives Prestigious Award at 116th NAACP National Convention
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in July! Continue Reading July 2025 Work Anniversaries
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Two Brooklyn Caretakers have been honored as the winners of this year’s John DeCarlo Memorial Award in recognition of their exemplary service to the NYCHA community. Lionel Riley has not hesitated to go beyond his daily duties as a Caretaker to assist residents in need at Sumner Houses. Fellow Brooklyn Caretaker Dillworth Brooks, a… Continue Reading Brooklyn Caretakers Earn John DeCarlo Award for Exemplary Service
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in May! Continue Reading June 2025 Work Anniversaries
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Working within NYCHA’s Planning and Project Management Department, Lauren Colella can attest to the impact of various initiatives to improve residents’ quality of life. For more than a year, Ms. Colella has served as a Project Manager in the department’s division that is dedicated to the planning, organization, and execution of complex operational projects and… Continue Reading Meet Lauren Colella, PMU Project Manager
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After more than 34 years of service to NYCHA residents, Ukah Busgith, Executive Vice President for Resident Services, Partnerships, and Initiatives (RSPI), will retire on July 1. Ms. Busgith began her NYCHA career as a Community Assistant at Pink Houses. She has held various positions across the Authority, with experience in both direct service and… Continue Reading Ukah Busgith Is Retiring From NYCHA
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On May 1, NYCHA’s Law Department gathered to celebrate Law Day, a national day of reflection on the rule of law and the essential role it plays in a healthy democracy. This year’s national theme — “Out of Many, One”— echoed throughout the celebration, as speaker after speaker emphasized the importance of unity, diversity, and… Continue Reading “Out of Many, One”: NYCHA Celebrates Law Day with Reflection and Recognition
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On May 29, Brooklyn Workforce Innovations (BWI) celebrated its 25th anniversary by honoring past graduates, partners, and supporters who have contributed to the mission of creating employment opportunities and access to career paths for low-income New Yorkers. Among the honorees was lifelong NYCHA resident Tiphany Malloy, a 2016 graduate of the NYCHA Resident Training Academy… Continue Reading Brooklyn Superintendent Recognized for Career Journey After NRTA
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in May! Continue Reading May 2025 Work Anniversaries
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NYCHA’s Customer Contact Center (CCC) celebrated its 20th anniversary of service to the NYCHA community with an April 25 event in Long Island City which included Chief Administrative Officer Erin Villari and Executive Vice President Kerri Jew. The CCC, which handles both maintenance issues for NYCHA developments and customer service for Section 8 voucher holders,… Continue Reading NYCHA’s Customer Contact Center Celebrates 20 Years of Service
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Michael Deutsch, NYCHA’s Vice President of Infrastructure and Operations, is a member of Batei Tsibur, the Authority’s Jewish employees organization. Mr. Deutsch joined NYCHA in December 2022, taking on one of the more complex IT environments in New York City government. “It’s our job to ensure that all of NYCHA’s IT systems are running and… Continue Reading Meet Batei Tsibur’s Michael Deutsch, VP of Infrastructure & Operations
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How Two Employee-Led Clubs Are Building Community, Confidence, and Creativity At NYCHA, a rich culture of employee clubs and interest groups has taken root, reflecting the diversity, passion, and professionalism of NYCHA’s workforce — and two of the newest groups are already making waves. The NYCHA Toastmasters Club, founded in February 2024, and the NYCHA… Continue Reading Speaking Up, Focusing In: A New Chapter of Collaboration at NYCHA
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in April! Continue Reading April 2025 Work Anniversaries
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Assisting the residents of East River Houses has personal significance for veteran NYCHA Secretary Latanya Gainer. A longtime NYCHA resident herself, Ms. Gainer often takes the point of view of fellow residents when helping to address various issues or connect them to resources. “Since I am a resident, I look at it… Continue Reading Celebrating Administrative Professionals Day: Meet Secretary Latanya Gainer
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On the evening of April 1, NYCHA’s Jordan Bonomo was one of 22 City employees recognized with the 2025 NYC Hayes Innovation Prize for efforts to transform government operations and improve life for New Yorkers. The awards ceremony, presided over by Mayor Eric Adams, Chief Technology Officer (CTO) Matthew Fraser, and Frederick O’Reilly Hayes Prize… Continue Reading NYCHA’s Jordan Bonomo Wins Hayes Innovation Prize
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On March 28, the 15 most recent participants in NYCHA’s Heating Plant Technician (HPT) Trainee Program formally completed their studies and graduated, marking a significant milestone toward the clean energy careers they are ambitious to build. The program, which is funded by Con Edison, is a collaboration of CUNY’s New York City College of Technology… Continue Reading Latest Cohort of NYCHA’s Heating Plant Technician (HPT) Program Graduates
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in March! Continue Reading March 2025 Work Anniversaries
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In honor of Social Work Month, we recognize the dedication of the social workers at NYCHA, dedicated professionals who provide critical services to residents in need. Victor Essah, a Community Coordinator in NYCHA’s Family Partnerships Department, is one such professional. Originally from Sierra Leone, West Africa, Mr. Essah’s early years were shaped by the civil… Continue Reading Celebrating Social Work Month: Meet Victor Essah, Community Coordinator
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In celebration of Women’s History Month, we bring you the story of two inspiring NYCHA colleagues, Bryttne Wright and Dorcia McDuffie, who formed a productive mentor/mentee partnership this year as members of Cohort 2 of NYCHA’s Coaching and Mentoring Leadership Academy (CMLA). Bryttne Wright is a Supervisor of Civil Service Transactions and Audit in the… Continue Reading Bryttne Wright & Dorcia McDuffie: Dedicated Women in Partnership at NYCHA
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in February! Continue Reading February 2025 Work Anniversaries
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On February 5, NYCHA’s Vice President for Learning and Development Tischelle George was featured in a CBS News story about her volunteer work to raise college funds for third graders at her former elementary school, P.S. 221, through the NYC Kids Rise NYC Public Schools Alumni Community Scholarship program. The NYC Kids Rise organization manages… Continue Reading NYCHA’s Vice President for Learning & Development Featured on CBS News
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in January! Continue Reading January 2025 Work Anniversaries
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in December 2024! Continue Reading December Work Anniversaries
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If you’d like to submit kudos about a NYCHA staff person, please send an email to nychanow@nycha.nyc.gov. From Kingsborough Houses Resident LaurieAnn William:I am writing to express my sincere appreciation for the outstanding support and responsiveness the Kingsborough management team consistently provides. Recently, I called in feeling very frustrated due to issues within my apartment.… Continue Reading Shout-Outs to Staff
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With the holidays now upon us, I’d like to take a moment to express my gratitude to all of you for your extraordinary talents, professionalism, and hard work as we reflect on some of NYCHA’s achievements in 2024. Continue Reading A Year of Progress and Promise
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Leroy Williams began his full-time career at NYCHA in 1999, but his connection to the organization goes back even longer. Growing up in Melrose Houses and Bronxchester Houses in the Bronx, his 22-year experience as a resident helped shape his commitment to public housing and improving the lives of NYCHA families. Currently, Mr. Williams is… Continue Reading Meet Leroy Williams, Vice President for Resident Services
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On November 12, NYCHA’s Healthy Homes Department and the Authority’s leadership came together at the Johnson Community Center to recognize the Healthy Homes team for their extraordinary work in the area of resident health and safety and their customer service efforts. The event marked the very first time the entire Healthy Homes roster had come… Continue Reading Building Healthy Communities: A Milestone Event for the Healthy Homes Team
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During the week it was launched this past summer, a new online portal welcomed approximately 1.5 million visitors seeking to apply for NYCHA’s Section 8 Housing Choice Voucher (HCV) program. Nearly 15 years after the Section 8 waitlist was last opened to the public, the new platform processed more than 633,000 applications over the week… Continue Reading NYCHA Earns ‘Best Application Serving the Public’ Award for Section 8 Portal
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in November! Continue Reading November 2024 Work Anniversaries
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At NYCHA, the Coaching and Mentoring Leadership Academy (CMLA) is helping staff grow personally and professionally while shaping the agency’s future. Now in its second year, the program pairs experienced leaders like Tony Maldonado, Vice President of Purchasing, Logistics and Inventory, with emerging leaders like Mercedes Manso, a Social Work Supervisor, to develop key leadership… Continue Reading Building Leadership and Trust at NYCHA: A Spotlight on the Coaching and Mentoring Leadership Academy
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On November 7, 40 individual NYCHA staffers and eight NYCHA teams from across the Authority received special recognition and commendations for the exceptional contributions they made in 2024 to the work NYCHA does every day on behalf of residents. The formal presentation of the awards took place at the 2nd Annual Authority-wide Employee Recognition Celebration,… Continue Reading NYCHA’s Employee Recognition Program Honors Outstanding Staff Contributions for 2024
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When Veterans Day comes around each year, longtime NYCHA employee Albert Ruffin, Jr. is proud to know that he is among those whose service to their country is being recognized. “I think it’s a day that should be honored, and I’m proud to be able to say that I’m included in that honor,” said Mr.… Continue Reading Celebrating Veterans Day: Meet Albert Ruffin, Jr., Special Officer
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in October! Continue Reading October Work Anniversaries
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For 20 years, the Women Builders Council (WBC) has been supporting women and minorities in the building industry, providing resources to help them grow professionally. On October 17, at its annual awards gala, the association put a spotlight on the many partners helping to make a difference in a traditionally male-dominated industry. Continue Reading NYCHA CEO Receives Award from Women Builders Council
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Whenever an emergency or major building and apartment repairs require NYCHA residents to be temporarily relocated to a hotel or hospitality apartment, the Resident Relocation Services team steps up to help the impacted families. Whether it’s a planned relocation for scheduled work such as asbestos and mold remediation or an unplanned move due to a… Continue Reading Resident Relocation Services Department Honored for Customer Service Excellence
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A Journey of Service and Leadership at NYCHA If you ever meet NYCHA Project Manager Sade Humphrey, you will immediately feel the sense of purpose and positivity she exudes. With 14 years of dedicated service under her belt, Ms. Humphrey’s journey from her very first position at NYCHA, as a Customer Contact Center (CCC) aide,… Continue Reading Meet NYCHA Project Manager Sade Humphrey
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On August 20, NYCHA hosted a kickoff event for the second cohort of its Coaching and Mentoring Leadership Academy (CMLA), a groundbreaking program designed to cultivate the next generation of leaders at NYCHA and help them build their professional skills and effectiveness. The kickoff, which took place at NYCHA’s 90 Church Street headquarters, was attended… Continue Reading Empowering Leadership at NYCHA: The Coaching and Mentoring Leadership Academy
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in September! Continue Reading September Work Anniversaries
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NYCHA employee Faye Peithman still remembers the damage left behind after Superstorm Sandy ripped through her community of Rockaway Beach. Among the New Yorkers who stayed home when the coastal storm struck the New York City area in October 2012, Ms. Peithman witnessed intense flooding on the streets and a fire just a block away… Continue Reading Preparedness Month Spotlight: Meet Faye Peithman, Continuity Planner
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in August! Continue Reading August 2024 Work Anniversaries
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Over his 40-year career at NYCHA, Vance Rogers has not shied away from the opportunity to delve into various facets of the organization. Mr. Rogers, in fact, has relished the chance to assist a new department, apply another skill, or visit other areas of the city through his range of work experience at the… Continue Reading Meet Vance Rogers, Housing Litigation Community Coordinator
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Congratulations to NYCHA Senior Planning Consultant Vaidehi Mody, who was recognized by the Association for a Better New York (ABNY) this month for her “behind the scenes work that helps make our city run and drives change across our city’s transportation, urban planning, parks, sanitation, and climate resiliency functions.” The ABNY is a nonprofit organization… Continue Reading Vaidehi Mody Earns ABNY Spotlight for “Powering NYC”
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in July! Continue Reading July Work Anniversaries
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Robert Burgos is currently the Deputy Director of the Office of Mold Assessment and Remediation (OMAR) in NYCHA’s Healthy Homes Unit – but his NYCHA story began decades ago. “I first came to NYCHA when I was just 9 years old,” Mr. Burgos said. “The Authority opened its doors to my family at probably the… Continue Reading Meet Robert Burgos, Deputy Director, OMAR
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The American Institute of Architect’s (AIA) New York chapter recently recognized NYCHA Director of Engineering Audit Bruce Eisenberg for his work in transforming public sector architecture for housing, buildings, and parks. On June 18, Mr. Eisenberg, who has served in NYCHA’s Asset and Capital Management Division for 10 years, was presented with the local… Continue Reading NYCHA Employee Bruce Eisenberg Honored With ‘Public Architect Award’
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in June! Continue Reading June Work Anniversaries
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Over his 25 years serving as a Caretaker at Brooklyn’s Roosevelt Houses, Edwin Garcia has been a friendly face for both residents and employees, keeping their needs top of mind as he goes about his daily duties. Fellow Caretaker Sergio Sosa is equally appreciated by the residents at Robinson Houses in Manhattan, where he can… Continue Reading NYCHA Caretakers Honored With John DeCarlo Award for Exemplary Service
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On May 16, two organizations devoted to helping cities improve, Greater NY and HR&A Advisors, hosted a conversation event called Climate NYC to consider an increasingly urgent question: How can New York most effectively address the complex challenge of climate change? Greater NY, which fosters partnerships among CEOs of NYC non-profits and leaders from finance,… Continue Reading NYC Climate Leadership Panel Features NYCHA’s Shaan Mavani
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In April, NYCHA’s Executive Vice President for Real Estate Development Jonathan Gouveia was recognized for his work on NYCHA’s PACT program by the Citizens Housing & Planning Council (CHPC) at the organization’s 64th annual luncheon. CHPC is a non-profit organization that focuses on housing and planning policy, and its work has helped shape housing policy… Continue Reading EVP for Real Estate Jonathan Gouveia Receives Award from Citizens Housing & Planning Council
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Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in May! Continue Reading May Work Anniversaries
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In honor of Asian American and Pacific Islander Heritage Month, NYCHANow spoke with three long-time staff members to learn about how their backgrounds and cultural heritage inform the work they do on behalf of NYCHA and its residents. Sohaib Khan is NYCHA’s Deputy Director of Infrastructure Engineering. He and his team work to ensure the… Continue Reading Celebrating Asian American & Pacific Islander Heritage Month: Meet Sohaib Khan, Jigna Dave, and Avik Das
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