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Employee VoicesHealth & SafetyHighlightedSeptember 2026

National Preparedness Month: Meet EMSD’s Chancellor Gregg 

Throughout National Preparedness Month, New Yorkers are reminded to be prepared for disasters or emergencies in their homes, businesses, and communities.    Among the members of NYCHA’s team overseeing preparedness efforts for the community is Chancellor “Chance” Gregg, Training and Exercise Coordinator in the Emergency Management and Services Department (EMSD), who has worked at the Authority since 2020.    NYCHANow spoke… Continue Reading National Preparedness Month: Meet EMSD’s Chancellor Gregg 

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August 2026Highlighted

NYCHA’s Capital Projects Roundup: Summer 2026 

A newly renovated kitchen at the Rutgers Houses community center in Manhattan was among the capital projects completed by NYCHA’s Asset and Capital Management division (A&CM) this summer.   Other projects celebrating completion in recent months included various grounds improvements at Queensbridge South Houses, sustainable outdoor lighting at Jackson Houses, and newly modernized elevators at Morrisania Air… Continue Reading NYCHA’s Capital Projects Roundup: Summer 2026 

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August 2026Exceptional ColleaguesHighlighted

Veteran Brooklyn Caretaker Named DeCarlo Award Runner-Up 

On August 3, longtime NYCHA Caretaker Andrew Adams was honored as this year’s runner-up for the John DeCarlo Memorial Award.  Mr. Adams, who has served at Taylor Street-Wythe Avenue Houses for nearly seven years, was joined by colleagues and NYCHA executives, including Chief Executive Officer Lisa Bova-Hiatt and Chief Operating Officer Eva Trimble, to celebrate… Continue Reading Veteran Brooklyn Caretaker Named DeCarlo Award Runner-Up 

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August 2026HighlightedMilestones

First Learning Leaders Cohort Helps Build Stronger Customer Service Across NYCHA 

Nearly 1,300 NYCHA employees have strengthened their customer service and conflict de-escalation skills thanks to the Authority’s first cohort of Learning Leaders, a group of volunteer employee instructors. The cohort was recognized for its work during a graduation ceremony in June.  Launched by NYCHA’s Learning and Development Department, the Learning Leaders program prepares employees from across the Authority… Continue Reading First Learning Leaders Cohort Helps Build Stronger Customer Service Across NYCHA 

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HighlightedJuly 2026MilestonesNYCHA DevelopmentsNYCHA LeadershipPACT

Governor of Tokyo Tours NYCHA

Governor Yuriko Koike of Tokyo recently visited NYCHA’s Berry Street–South 9th Street development in Williamsburg to learn about the Authority’s ongoing efforts to preserve and modernize affordable housing. Joined by NYCHA representatives and partners from Omni New York LLC and The Arker Companies, Governor Koike toured the property, which was part of NYCHA’s 2020 Brooklyn… Continue Reading Governor of Tokyo Tours NYCHA

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Employee VoicesExceptional ColleaguesHighlightedJuly 2026

Celebrating Creativity Through WorkWell’s “Art Is Life” Program

For Business Operations Analyst Nicole Johnson, one of the most memorable moments of this year’s WorkWell NYC “Art Is Life” program came even before her artwork went on display. “It was really nice,” Ms. Johnson recalled of a networking event that brought participants together before the exhibition opened. “They had different conversation prompts, and everybody… Continue Reading Celebrating Creativity Through WorkWell’s “Art Is Life” Program

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CelebrationsExceptional ColleaguesHighlightedJune 2026Milestones

Celebrating Haiti’s Enduring Legacy of Freedom, History, and Unity

On May 28, NYCHA’s Haitian American Association (HAA) gathered in the Ceremonial Room at 90 Church Street to celebrate Haitian Flag Day, commemorating a hard-won history of freedom, resilience, and unity that continues to shape Haitian identity today. The celebration brought together employees and guests for an afternoon of food, fellowship, and reflection. Following welcome… Continue Reading Celebrating Haiti’s Enduring Legacy of Freedom, History, and Unity

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HighlightedJune 2026

Jobs-Plus Coney Island Opens Employment Door for Local Resident 

Just steps away from her home at Coney Island Houses, Tanniesha Gilliam found a welcome path to employment thanks to Jobs-Plus.  At the time, Ms. Gilliam was out of work and on the lookout for prospective jobs, but few promising opportunities had developed until she learned of one of the newest Jobs-Plus sites serving NYCHA… Continue Reading Jobs-Plus Coney Island Opens Employment Door for Local Resident 

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CelebrationsEmployee VoicesHighlightedJune 2026

Like Father, Like Son: Two Wilsons, One NYCHA Family

In many families, children grow up hearing stories about their parents’ work. For LaShawn Wilson Jr., those stories were about NYCHA. Today, at age 21, Mr. Wilson Jr. has become part of that story himself. As a Heating Emergency Service Aide, he is just two years into his NYCHA career. His father, LaShawn Wilson Sr.,… Continue Reading Like Father, Like Son: Two Wilsons, One NYCHA Family

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CelebrationsHighlightedJune 2026

Caribbean-American Association Brings Colleagues Together for Heritage Month 

On June 8, NYCHA colleagues enjoyed a festive gathering and lunch in celebration of Caribbean-American Heritage Month.   NYCHA’s Caribbean-American Association hosted the communal event in the 5th Floor Ceremonial Room at 90 Church Street for employee association members, co-workers, and special guests to share in the spirit of the heritage month.   Home to one of the largest Caribbean diasporas in… Continue Reading Caribbean-American Association Brings Colleagues Together for Heritage Month 

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HighlightedJune 2026

NYCHA Runners Team Up for 2026 Corporate Challenge 

Representing the Authority in their signature maroon T-shirts, a team of NYCHA’s running enthusiasts continued their annual tradition of taking on the JPMorganChase Corporate Challenge race in Central Park on May 27 and May 28.   Dozens of colleagues and NYCHA Runners Club members laced up their sneakers for the 47th running of the Corporate Challenge. The NYCHA squad joined thousands of… Continue Reading NYCHA Runners Team Up for 2026 Corporate Challenge 

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Exceptional ColleaguesHighlightedJune 2026Milestones

NYCHA Law Day 2026: “The Rule of Law and the American Dream”

NYCHA’s Law Department gathered earlier this month to celebrate the Authority’s third annual Law Day event, to recognize the excellent work of NYCHA’s “legal eagles” and to reflect upon the centrality of law, and public service, per this year’s national theme: “The Rule of Law and the American Dream.” “Law Day is always an important… Continue Reading NYCHA Law Day 2026: “The Rule of Law and the American Dream”

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Exceptional ColleaguesHighlightedMay 2026NYCHA Leadership

Property Management EVP Daniel Greene Earns ‘Nobel Prize of Public Service’ 

NYCHA’s very own Daniel Greene has been awarded one of the city’s highest honors for career public service.   On May 28, Mr. Greene, the Executive Vice President (EVP) of Property Management Operations, was celebrated among six honorees of the 2026 Sloan Public Service Award, colloquially known as the “Nobel Prize of public service” for City government. The awards,… Continue Reading Property Management EVP Daniel Greene Earns ‘Nobel Prize of Public Service’ 

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Exceptional ColleaguesHighlightedMay 2026

Meet Anthony Luciano, Operations Administrator 

Nearly 40 years ago, Anthony Luciano began his career at NYCHA as a seasonal employee at Castle Hill Houses, unsure of where the opportunity would take him. Today, he serves as Operations Administrator for Bronx Property Management, helping to oversee daily operations for every development in the borough.  In the Office of the Vice President for Bronx Property Management Operations, Mr. Luciano has served as “the number… Continue Reading Meet Anthony Luciano, Operations Administrator 

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Exceptional ColleaguesHighlightedMay 2026

Meet Bronx Skilled Trades Director Ismael Martinez 

Ismael Eric Martinez has deep roots within the NYCHA community that go beyond his more than 30 years of work experience with the agency.   Long before Mr. Martinez first began serving the Authority as an employee, several of his family members called NYCHA home. Both of his parents were raised at Bronx River Houses, where… Continue Reading Meet Bronx Skilled Trades Director Ismael Martinez 

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CelebrationsChangemakersEmployee VoicesHighlightedMay 2026Milestones

Growing Leaders from Within: NYCHA Celebrates CMLA Cohort 3 Graduation

On March 26, a proud and grateful gathering of NYCHA staff came together to celebrate the graduation of CMLA Cohort 3: the newest graduating class of the Authority’s Coaching and Mentoring Leadership Academy (CMLA) . “This isn’t just a graduation,” said Yvette Andino, Vice President of Employee Engagement and founder of the CMLA program. “It’s a… Continue Reading Growing Leaders from Within: NYCHA Celebrates CMLA Cohort 3 Graduation

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CelebrationsChangemakersHealth & SafetyHighlightedMay 2026

From Training to Career: NYCHA Celebrates New Heating Plant Technicians at City Tech

Eighteen NYCHA residents took a major step toward new careers this winter, graduating from the Authority’s Heating Plant Technician (HPT) training program in a ceremony held at New York City College of Technology in Brooklyn on April 2. For this latest cohort, the moment marked the culmination of six months of intensive, hands-on training, as… Continue Reading From Training to Career: NYCHA Celebrates New Heating Plant Technicians at City Tech

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April 2026Employee VoicesExceptional ColleaguesHighlighted

In Honor of Immigrant Heritage Week: Ramon Lugo’s Journey from the Dominican Republic to NYCHA

When Ramon Lugo came to the United States in 1987, he did not intend to stay. At the time, he was in law school in the Dominican Republic. A missed registration deadline left him with an unexpected gap semester, and he decided to spend six months in New York before returning to continue his studies.… Continue Reading In Honor of Immigrant Heritage Week: Ramon Lugo’s Journey from the Dominican Republic to NYCHA

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April 2026Exceptional ColleaguesHighlighted

Two NYCHA Employees Named 2026 Hayes Prize Finalists 

New York City’s Hayes Innovation Prize is awarded each year to honor the extraordinary contributions of City government employees in the early stages of their careers.   The Prize – named after former NYC Budget Director Fred Hayes – recognizes innovative efforts, game-changing projects, or problem-solving initiatives by employees working across the City to improve the lives of New Yorkers. On March 31, Mayor Zohran… Continue Reading Two NYCHA Employees Named 2026 Hayes Prize Finalists 

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Health & SafetyHighlightedMarch 2026

Lead Abatement Team Honored by Mill Brook Resident Leaders 

Since 2021, NYCHA’s Team for Enhanced Management Planning and Outreach (TEMPO) program has been dedicated to outreach, inspection, and abatement of lead hazards in all apartments where there is known lead-based paint, particularly those where children under age 6 live or routinely visit.  Working citywide, TEMPO staff improve the health and safety of residents, providing oversight throughout the lead-based paint abatement process and supporting those who may need to… Continue Reading Lead Abatement Team Honored by Mill Brook Resident Leaders 

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Employee VoicesExceptional ColleaguesHighlightedMarch 2026

In Honor of Social Work Month: Meet NYCHA Social Worker Magalie Joseph

For Magalie Joseph, social work begins with something simple but powerful: listening. “In social work, everything begins with listening,” Ms. Joseph said. “When you truly hear someone’s story — where they come from, what they’re facing — you begin to understand what they need. Only then can you help connect them to the right support.”… Continue Reading In Honor of Social Work Month: Meet NYCHA Social Worker Magalie Joseph

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Employee VoicesHighlightedMarch 2026

Women Shaping a Sustainable Future at NYCHA 

Every March, we honor the achievements of women throughout history and recognize the ongoing contributions they make today, inspiring future generations of women. From front-line to executive staff, NYCHA women employees are an integral part of the Authority’s progress.  This year’s theme, “Leading the Change: Women Shaping a Sustainable Future,” expands our understanding of sustainability… Continue Reading Women Shaping a Sustainable Future at NYCHA 

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Employee VoicesHighlightedMarch 2026NYCHA 101

Guest Column: On-the-Job Training Inside and Outside of the Classroom 

The author of this guest column, Dr. Tischelle George, serves as NYCHA’s Vice President for Learning & Development. L&D strives to prepare NYCHA employees for the roles they are in and the roles they aspire to attain. L&D carries out this mission daily through delivery of classroom, online, and property-based trainings as well as by providing learning management, instructional design, and workforce development programs that are creating new pathways of entry into NYCHA and facilitating new ways for current NYCHA… Continue Reading Guest Column: On-the-Job Training Inside and Outside of the Classroom 

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Employee VoicesFebruary 2026Highlighted

Building Leaders Together: Mentorship Strengthens NYCHA Careers and Community

For most of the last 15 years, Deneisha Dixon has built her NYCHA career around helping residents exercise one of the most fundamental rights we all share as Americans: electing the leaders of the communities in which we live. As Manager of Voting Engagement in the Bronx, she oversees resident association elections — ensuring each… Continue Reading Building Leaders Together: Mentorship Strengthens NYCHA Careers and Community

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Employee VoicesFebruary 2026HighlightedPublic Housing Preservation Trust

Guest Column: Talking About the Trust

The author of this guest column, Eva Trimble, serves as NYCHA’s Chief Operating Officer, overseeing day-to-day operations across the Authority’s portfolio, including property management, maintenance, safety and security, support services, and resident services. With decades of experience in public-sector operations and housing administration, Eva leads teams responsible for managing NYCHA developments, ensuring regulatory compliance, and delivering essential services to residents citywide. In this role, she works closely with the Public Housing Preservation Trust fully integrate them into NYCHA’s operational structure, while bringing additional resources, accountability, and long-term stability to selected developments. Continue Reading Guest Column: Talking About the Trust

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Employee VoicesFebruary 2026Highlighted

Celebrating ‘A Century of Black History Commemorations’ 

Black History Month is a time to honor the contributions and sacrifices of African Americans who have helped shape American history. In light of this year’s theme, “A Century of Black History Commemorations,” NYCHANow spoke to Authority staff about a notable Black figure from the past century who has served as a source of inspiration in their life and NYCHA career. Read on to learn about who inspired Senior Director of… Continue Reading Celebrating ‘A Century of Black History Commemorations’ 

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Employee VoicesFebruary 2026Highlighted

A Partnership Built on Care: Inside a Special Mentor–Mentee Journey

When Bernadette Vasquez entered the 2025 Coaching and Mentoring Leadership Academy (CMLA), she brought with her more than two decades of NYCHA experience, genuine devotion to her work, and a central ambition — to understand what her new role would call for and to grow into that new role confidently. What she didn’t expect —… Continue Reading A Partnership Built on Care: Inside a Special Mentor–Mentee Journey

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Employee VoicesFebruary 2026Highlighted

Black History Month Spotlight: Audrey Washington, Director of NYCHA’s Office of Public/Private Partnerships

Black History Month is a time to honor the people and traditions that helped shape our collective American history. While the month often highlights national figures, Audrey Washington’s heroes are closer to home. Her work as Director of NYCHA’s Office of Public Private-Partnerships (OPPP) was shaped by her mother and grandmother, whose lives modeled strength, perseverance, and a deep… Continue Reading Black History Month Spotlight: Audrey Washington, Director of NYCHA’s Office of Public/Private Partnerships

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HighlightedJanuary 2026NYCHA DevelopmentsPACT

NYCHA Secures Record-Breaking Preservation Funding and Pursues Innovative Projects 

In 2025, NYCHA’s Real Estate Development Department (REDD) secured a record-breaking $2.9 billion in investments for NYCHA developments and communities through the Permanent Affordability Commitment Together (PACT) program.   Through public-private partnerships, PACT developments will enjoy comprehensive renovations, enhanced property management, and expanded on-site social services. Across the city, REDD has worked closely with residents to ensure that the renovations meet the needs and priorities of each community.  “I am looking forward to the change!”… Continue Reading NYCHA Secures Record-Breaking Preservation Funding and Pursues Innovative Projects 

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CelebrationsEmployee VoicesExceptional ColleaguesHighlighted

Chanukah with the Jewish Employees Association: A Lunch of Light, Learning, and Community

On December 18, members of NYCHA’s Jewish Employees Association (Batei Tsibur), gathered for reflection, friendly conversation, and a tasty Chanukah lunch of latkes, potatoes, and jelly donuts. A few participants even joined via Zoom, including Alan Pelikow, President Emeritus of Batei Tsibur. Rabbi Yakov David Cohen, Director of the Institute of Noahide Code (a United… Continue Reading Chanukah with the Jewish Employees Association: A Lunch of Light, Learning, and Community

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December 2025Exceptional ColleaguesHighlightedNYCHA Leadership

A Year of Partnership and Achievement

Whether you’re a front-line employee at a development repairing and maintaining homes, part of our skilled trades or Healthy Homes teams, a central office staffer whose efforts ensure our massive agency runs smoothly, or performing administrative work to support the nearly 200,000 people served by our Section 8 program, you are an indispensable part of the NYCHA community, and you share in the kudos for all that we have accomplished together this year. Continue Reading A Year of Partnership and Achievement

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December 2025HighlightedPACTPartnerships

Real Estate Development Team Receives Public Service Award 

On December 4, NYCHA’s Real Estate Development Department (REDD) was honored by the New York Housing Conference (NYHC) for the Authority’s successful efforts in advancing the Permanent Affordability Commitment Together (PACT) program.   The nonprofit affordable housing policy and advocacy organization presented the REDD team, led by Executive Vice President and Chief Real Estate Officer Jonathan… Continue Reading Real Estate Development Team Receives Public Service Award 

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ChangemakersEmployee VoicesExceptional ColleaguesHighlightedNovember 2025

Building Leaders by Building Each Other: Inside a Transformative NYCHA Mentorship

When Miguel Ballena and Avik Das first crossed paths at NYCHA, they didn’t share much more than a nodding acquaintance in the hallways of 90 Church Street. Each man worked in a different corner of this vast organization — Mr. Ballena in Performance Tracking and Analytics, Mr. Das in Internal Audit and Assessment. Then NYCHA’s… Continue Reading Building Leaders by Building Each Other: Inside a Transformative NYCHA Mentorship

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Exceptional ColleaguesHighlightedNovember 2025

Recognition of NYCHA’s Heating Plant Technician Trainee Program

NYCHA’s Learning and Development Department (L&D) was bestowed the James C. Hall Program Award by the Continuing Education Association of New York for Outstanding Business/Organization Collaboration with New York City College of Technology (City Tech), for the operation of the jointly run Heating Plant Technician (HPT) Trainee Program. This innovative job training program was recognized… Continue Reading Recognition of NYCHA’s Heating Plant Technician Trainee Program

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CelebrationsEmployee VoicesHighlightedNovember 2025

NYCHA Staff Celebrate Chinese Mid-Autumn Festival with Warmth, Wisdom, and Community

On October 28, members of NYCHA’s Chinese-American Association (CAA) welcomed colleagues from throughout the Authority to the Ceremonial Room at 90 Church Street to celebrate a cherished tradition of East Asian culture: the Mid-Autumn Festival. On October 28, NYCHA’s CAA warmly welcomed their colleagues to the Ceremonial Room to celebrate the Mid-Autumn Festival The Mid-Autumn… Continue Reading NYCHA Staff Celebrate Chinese Mid-Autumn Festival with Warmth, Wisdom, and Community

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Employee VoicesExceptional ColleaguesHighlightedNovember 2025

US Navy & NYCHA Vet Mike Marrero: A Life of Service From Wagner Houses to the South China Sea

When you talk with Mike Marrero, a few facts about him become clear almost immediately: Mr. Marrero is a lifelong New Yorker; he’s a seasoned NYCHA staffer as well as a former resident; and he’s been serving this country, this city, and this Authority for nearly all his adult life. Mr. Marrero, a Community Associate… Continue Reading US Navy & NYCHA Vet Mike Marrero: A Life of Service From Wagner Houses to the South China Sea

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Health & SafetyHighlightedNovember 2025

The New Technology That’s Helping NYCHA Repair Old Piping

The teams who oversee NYCHA’s underground water and fire-protection systems are tasked with finding and fixing underground leaks within those systems as quickly as possible – leaks which can occur anywhere, at any time. In NYCHA’s massive, aging network of pipes and plumbing, this challenge is further complicated by the fact that so much hardware… Continue Reading The New Technology That’s Helping NYCHA Repair Old Piping

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HighlightedOctober 2025

NYCHA Hosts Annual Domestic Violence Awareness Conference

NYCHA’s Family Partnerships Department held its sixth annual virtual Domestic Violence Awareness Conference on October 8 on the theme “Care. Community. Connection.” This year’s conference focused on the growing issue of technology-enabled abuse and the ways communities can support survivors through education, awareness, and safety planning. Approximately 300 people attended the virtual conference, which brought… Continue Reading NYCHA Hosts Annual Domestic Violence Awareness Conference

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HighlightedNYCHA PartnersOctober 2025PACT

Open House New York Spotlights NYCHA Public Art, Renovation Projects 

Vibrant public artworks, climate hazard protection, modernized building and apartment improvements, and revitalized public spaces were among the featured projects showcased during the 2025 Open House New York tours of NYCHA properties in mid-October.  The annual Open House New York festival takes tour-goers to 300 locations across the city, including many rarely open to the… Continue Reading Open House New York Spotlights NYCHA Public Art, Renovation Projects 

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Exceptional ColleaguesHighlightedOctober 2025

NYCHA Launches “Customer Service Superhero” Course: Saving the Day, One Customer at a Time

When you work for the nation’s largest public housing authority, and it’s your job to serve nearly half a million New Yorkers, it’s perhaps not surprising to find yourself wishing for superpowers. More hours in the day, an extra set of hands, the ability to clone yourself — anything and everything possible to keep up… Continue Reading NYCHA Launches “Customer Service Superhero” Course: Saving the Day, One Customer at a Time

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ComplianceHighlightedOctober 2025

Inspiring a Compliance Culture: Read the Compliance Department’s Fall 2025 Newsletter

During the past quarter, the Compliance Department published one new and two updated Standard Procedures and posted a new Advisory Alert. This newsletter focuses on the key takeaways in these documents, so be sure to read the alerts and procedures for the complete information. Continue Reading Inspiring a Compliance Culture: Read the Compliance Department’s Fall 2025 Newsletter

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Health & SafetyHighlightedOctober 2025

Communication at Heart of NYCHA’s Annual Safety Symposium 

NYCHA’s Annual Safety Symposium returned on September 19 as a platform to recognize, educate, and promote current and future safety leaders across the city.     Communication was the central theme of this year’s convening, with activities and presentations focused on improving communication skills at all levels to empower employees to speak up, listen effectively, and engage… Continue Reading Communication at Heart of NYCHA’s Annual Safety Symposium 

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HighlightedSeptember 2025

NYCHA Employees Celebrate Fan Appreciation at New York Liberty Game 

NYCHA colleagues joined the thousands of spectators who came to support the New York Liberty during their Fan Appreciation Night on September 9.  In the WNBA team’s final home game of the regular season at Brooklyn’s Barclays Center, the Liberty defeated the Washington Mystics 75-66. The Liberty, who received the fifth seed in the playoffs… Continue Reading NYCHA Employees Celebrate Fan Appreciation at New York Liberty Game 

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HighlightedSeptember 2025

NYCHA’s Summer Interns Gained Work Experience and Skills Training

This summer, approximately 170 New York City young people gained valuable paid internship experience working at NYCHA through the Summer Youth Employment Program (SYEP). Since 1963, SYEP has provided NYC youth ages of 14 and 24 with career exploration and paid work experience each summer. It is the country’s largest summer youth employment initiative.  The… Continue Reading NYCHA’s Summer Interns Gained Work Experience and Skills Training

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HighlightedSeptember 2025

NYCHA’s Capital Projects Roundup: Summer 2025 

This summer, NYCHA’s Asset and Capital Management division (A&CM) completed a range of improvement projects across the portfolio, from elevator upgrades in the Bronx to building façade enhancements in Brooklyn and roofing repairs in Manhattan and the Bronx.  A&CM oversees a multi-billion-dollar capital projects portfolio funded with federal, State, and City investments. The division works… Continue Reading NYCHA’s Capital Projects Roundup: Summer 2025 

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August 2025Exceptional ColleaguesHighlighted

Eric Phillips Named 2025 Big Swings Fellow

A new cohort of professionals has been chosen for a fellowship to tackle the housing challenges facing New York City today — and one of those leaders is NYCHA’s Vice President of Policy Eric Phillips.  The nine-month Big Swings fellowship, led by the Urban Design Forum, invests in 40 rising NYC leaders across various sectors,… Continue Reading Eric Phillips Named 2025 Big Swings Fellow

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August 2025CelebrationsHighlighted

NYCHA Celebrates National Night Out

Since 1984, police precincts around the country have hosted National Night Out in partnership with community members to help foster stronger neighborly ties and promote safer neighborhoods.  On August 5, the New York City Police Department (NYPD) hosted events at more than 70 locations. Each of the nine Police Service Areas (PSA) serving NYCHA developments in Brooklyn, the Bronx,… Continue Reading NYCHA Celebrates National Night Out

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August 2025Exceptional ColleaguesHighlighted

NYCHA NAACP Branch Receives Prestigious Award at 116th NAACP National Convention

The NYCHA NAACP Branch was recently recognized for its excellence in advocacy, membership growth, and civic engagement with a first place Thalheimer Award, the top award given to branches for outstanding achievements. NYCHA NAACP Branch President Lynn Spivey accepted the award at the 116th NAACP National Convention, held in Charlotte, North Carolina, in July.  … Continue Reading NYCHA NAACP Branch Receives Prestigious Award at 116th NAACP National Convention

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HighlightedJuly 2025NYCHA Developments

The Ultrasonic Flow Meter That’s Transforming Fire Safety at NYCHA

Every few years, NYCHA must test the integrity of its fire suppression systems — the underground networks which deliver water from rooftop tanks to standpipes and sprinklers across its developments. These subterranean systems span multiple buildings and often lack sectional valves, making testing and leak isolation difficult. But NYCHA’s Fire Safety Team, led by Senior… Continue Reading The Ultrasonic Flow Meter That’s Transforming Fire Safety at NYCHA

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Employee VoicesExceptional ColleaguesHighlightedJune 2025

Meet Lauren Colella, PMU Project Manager 

Working within NYCHA’s Planning and Project Management Department, Lauren Colella can attest to the impact of various initiatives to improve residents’ quality of life.  For more than a year, Ms. Colella has served as a Project Manager in the department’s division that is dedicated to the planning, organization, and execution of complex operational projects and… Continue Reading Meet Lauren Colella, PMU Project Manager 

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Exceptional ColleaguesHighlightedJune 2025NYCHA Leadership

“Out of Many, One”: NYCHA Celebrates Law Day with Reflection and Recognition

On May 1, NYCHA’s Law Department gathered to celebrate Law Day, a national day of reflection on the rule of law and the essential role it plays in a healthy democracy. This year’s national theme — “Out of Many, One”— echoed throughout the celebration, as speaker after speaker emphasized the importance of unity, diversity, and… Continue Reading “Out of Many, One”: NYCHA Celebrates Law Day with Reflection and Recognition

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HighlightedJune 2025NYCHA Developments

Fire Safety’s “Super Freeze” Machine: A Simple Yet Innovative Tool at NYCHA

Normally, NYCHA’s Office of Fire Safety handles heat (from fires) but, in a particular instance, is focusing on freezing cold. “Frozen pipes” sounds like trouble for NYCHA residents and staff alike, but in this case, frozen pipes – or more specifically, freezing ice plugs inside those pipes – are beneficial. Let’s back up. NYCHA buildings… Continue Reading Fire Safety’s “Super Freeze” Machine: A Simple Yet Innovative Tool at NYCHA

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Exceptional ColleaguesHighlightedJune 2025NYCHA Partners

Brooklyn Superintendent Recognized for Career Journey After NRTA 

On May 29, Brooklyn Workforce Innovations (BWI) celebrated its 25th anniversary by honoring past graduates, partners, and supporters who have contributed to the mission of creating employment opportunities and access to career paths for low-income New Yorkers.   Among the honorees was lifelong NYCHA resident Tiphany Malloy, a 2016 graduate of the NYCHA Resident Training Academy… Continue Reading Brooklyn Superintendent Recognized for Career Journey After NRTA 

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CelebrationsExceptional ColleaguesHighlightedMay 2025Milestones

NYCHA’s Customer Contact Center Celebrates 20 Years of Service

NYCHA’s Customer Contact Center (CCC) celebrated its 20th anniversary of service to the NYCHA community with an April 25 event in Long Island City which included Chief Administrative Officer Erin Villari and Executive Vice President Kerri Jew. The CCC, which handles both maintenance issues for NYCHA developments and customer service for Section 8 voucher holders,… Continue Reading NYCHA’s Customer Contact Center Celebrates 20 Years of Service

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Employee VoicesHighlightedMay 2025

Meet Jennifer Wilson, Administrative Manager in Resident Services 

Jennifer Wilson is the Administrative Manager in Resident Services and has spent almost 36 years providing support to residents and employees, working behind the scenes to ensure the unit runs smoothly. Her responsibilities are as diverse as they are important to the daily functioning of the department.  Mrs. Wilson began working at NYCHA in 1989.… Continue Reading Meet Jennifer Wilson, Administrative Manager in Resident Services 

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Employee VoicesHighlightedMay 2025

Celebrating AAPI Heritage Month: Meet Grayson Lin, Business Operation Coordinator 

Employee Grayson Lin has been a dependable communicator for fellow residents within the Chinese community at NYCHA.  Multilingual in Mandarin, Cantonese, and English, Mr. Lin previously served with the Family Partnerships Department as a community associate and resident advisor before joining the Resident Relocation Services Department (RRSD) as a Business Operation Coordinator. During his years… Continue Reading Celebrating AAPI Heritage Month: Meet Grayson Lin, Business Operation Coordinator 

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Exceptional ColleaguesHighlightedMay 2025

Meet Batei Tsibur’s Michael Deutsch, VP of Infrastructure & Operations

Michael Deutsch, NYCHA’s Vice President of Infrastructure and Operations, is a member of Batei Tsibur, the Authority’s Jewish employees organization. Mr. Deutsch joined NYCHA in December 2022, taking on one of the more complex IT environments in New York City government. “It’s our job to ensure that all of NYCHA’s IT systems are running and… Continue Reading Meet Batei Tsibur’s Michael Deutsch, VP of Infrastructure & Operations

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Employee VoicesExceptional ColleaguesHighlightedMay 2025

Speaking Up, Focusing In: A New Chapter of Collaboration at NYCHA

How Two Employee-Led Clubs Are Building Community, Confidence, and Creativity At NYCHA, a rich culture of employee clubs and interest groups has taken root, reflecting the diversity, passion, and professionalism of NYCHA’s workforce — and two of the newest groups are already making waves. The NYCHA Toastmasters Club, founded in February 2024, and the NYCHA… Continue Reading Speaking Up, Focusing In: A New Chapter of Collaboration at NYCHA

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HighlightedMay 2025

NYCHA Wins 2025 Moses Award for Preservation Projects

Three NYCHA restoration and preservation projects have been awarded a 2025 Lucy G. Moses Preservation Award, the highest honor for excellence in restoration and preservation from the New York Landmarks Conservancy.  The Lucy G. Moses Preservation Awards, known as “The Lucies,” recognizes individuals, organizations, architects, craftspeople, and building owners for their contributions to preserving New… Continue Reading NYCHA Wins 2025 Moses Award for Preservation Projects

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April 2025Exceptional ColleaguesHighlighted

Celebrating Administrative Professionals Day: Meet Secretary Latanya Gainer 

Assisting the residents of East River Houses has personal significance for veteran NYCHA Secretary Latanya Gainer.   A longtime NYCHA resident herself, Ms. Gainer often takes the point of view of fellow residents when helping to address various issues or connect them to resources.     “Since I am a resident, I look at it… Continue Reading Celebrating Administrative Professionals Day: Meet Secretary Latanya Gainer 

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April 2025Change AmbassadorsEmployee VoicesHighlighted

Celebrating Immigrant Heritage Week: Meet Ulysses Umana, Construction Field Supervisor 

On April 17, 1907, the City of New York recorded its largest-ever immigrant arrivals on Ellis Island. In honor of the significance of this moment, since 2004 the City has set aside a week in April to commemorate Immigrant Heritage Week, celebrating the contributions immigrant New Yorkers like veteran NYCHA employee Ulysses Umana make to… Continue Reading Celebrating Immigrant Heritage Week: Meet Ulysses Umana, Construction Field Supervisor 

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April 2025HighlightedNYCHA Leadership

NYCHA’s Comp Mod Program Awarded by the American Council of Engineering Companies of NY

On April 5, NYCHA Chief Executive Officer Lisa Bova-Hiatt accepted the American Council of Engineering Companies (ACEC) of New York’s Award of Merit on behalf of the Comprehensive Modernization program at ACEC’s 58th Annual Engineering Excellence Gala, held at the Hilton in Midtown Manhattan. Continue Reading NYCHA’s Comp Mod Program Awarded by the American Council of Engineering Companies of NY

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April 2025CelebrationsExceptional ColleaguesHighlighted

NYCHA’s Jordan Bonomo Wins Hayes Innovation Prize

On the evening of April 1, NYCHA’s Jordan Bonomo was one of 22 City employees recognized with the 2025 NYC Hayes Innovation Prize for efforts to transform government operations and improve life for New Yorkers. The awards ceremony, presided over by Mayor Eric Adams, Chief Technology Officer (CTO) Matthew Fraser, and Frederick O’Reilly Hayes Prize… Continue Reading NYCHA’s Jordan Bonomo Wins Hayes Innovation Prize

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CelebrationsExceptional ColleaguesHighlightedMarch 2025

Celebrating Social Work Month: Meet Victor Essah, Community Coordinator

In honor of Social Work Month, we recognize the dedication of the social workers at NYCHA, dedicated professionals who provide critical services to residents in need. Victor Essah, a Community Coordinator in NYCHA’s Family Partnerships Department, is one such professional. Originally from Sierra Leone, West Africa, Mr. Essah’s early years were shaped by the civil… Continue Reading Celebrating Social Work Month: Meet Victor Essah, Community Coordinator

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Exceptional ColleaguesHighlightedMarch 2025

Bryttne Wright & Dorcia McDuffie: Dedicated Women in Partnership at NYCHA

In celebration of Women’s History Month, we bring you the story of two inspiring NYCHA colleagues, Bryttne Wright and Dorcia McDuffie, who formed a productive mentor/mentee partnership this year as members of Cohort 2 of NYCHA’s Coaching and Mentoring Leadership Academy (CMLA). Bryttne Wright is a Supervisor of Civil Service Transactions and Audit in the… Continue Reading Bryttne Wright & Dorcia McDuffie: Dedicated Women in Partnership at NYCHA

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HighlightedMarch 2025NYCHA Leadership

NYCHA CEO Celebrates Women’s History Month at NYCEM

New York City Emergency Management (NYCEM) invited CEO Lisa Bova-Hiatt to participate in their Women’s History Event breakfast and panel discussion on March 6. The panelists spoke to NYCEM staff at the Command Center of their Brooklyn headquarters. NYCEM Commissioner Zachary Iscol greeted staff and guests; NYCEM Chief of Staff Yokarina Duarte introduced the panelists;… Continue Reading NYCHA CEO Celebrates Women’s History Month at NYCEM

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HighlightedIT News and NotesMarch 2025

NYCHA IT Colleagues Among Latest Graduates of NYC Cyber Academy  

On March 5, the New York City Cyber Academy celebrated the newest graduates of a specialized training program designed to bolster the city’s cybersecurity workforce and improve efforts to defend agencies against web-based threats to critical services and infrastructure.   City officials, including Chief Technology Officer (CTO) Matthew Fraser and Chief Information Security Officer Kelly Moan,… Continue Reading NYCHA IT Colleagues Among Latest Graduates of NYC Cyber Academy  

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HighlightedMarch 2025

NYCHA Senior Counsel Completes City Management Academy Program

The New York City Department of Citywide Administrative Services’ (DCAS) Management Academy is a monthslong program that aims to provide participants with the strategies, skills, and acumen to meet the demands of managing in a City government environment.   Glenn Friedman, a Senior Counsel in NYCHA’s Law Department, was among the approximately two dozen City employees… Continue Reading NYCHA Senior Counsel Completes City Management Academy Program

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February 2025Highlighted

NYCHA Earns Excellence Award for Supporting Minority, Women Businesses

On February 13, Mayor Eric Adams’ administration celebrated elected officials, business and construction industry leaders, and City agencies for their efforts to support the City’s program for Minority- and Women-Owned Business Enterprises (M/WBE).  Among the agencies recognized with an M/WBE Excellence Award, NYCHA was honored for awarding over $1 billion in contracts to M/WBEs during… Continue Reading NYCHA Earns Excellence Award for Supporting Minority, Women Businesses

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CelebrationsFebruary 2025Highlighted

Recognizing Black History Month

Across the country, February marks Black History Month. It is a time when we can honor the contributions of African Americans who have helped shape American history. Background: In 1926, Carter G. Woodson, an American historian and scholar who was also known as the “father of Black History,” established Negro History Week, during which schools… Continue Reading Recognizing Black History Month

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February 2025Highlighted

NYCHA’s Capital Projects Roundup: Fall/Winter

Recovery and Resilience improvements in Coney Island and the installation of more than 100 new closed-circuit television (CCTV) cameras in Brooklyn were among NYCHA’s capital projects completed this past fall and early winter to improve security and services for residents.    Other projects completed by NYCHA’s Asset and Capital Management Division (A&CM) in recent months… Continue Reading NYCHA’s Capital Projects Roundup: Fall/Winter

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HighlightedJanuary 2025NYCHA Leadership

Affirming Our Commitment to Serving the NYCHA Community

As many of you know, the federal government recently issued, and continues to issue and update, Presidential Executive Orders and related guidance that may have implications for the granting and use of federal funding. NYCHA is working tirelessly with its city, state, and federal partners to understand the potential impact of this federal directive. Continue Reading Affirming Our Commitment to Serving the NYCHA Community

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Health & SafetyHighlightedJanuary 2025

Meet Smoke-Free NYCHA Liaison Equan Brown   

For those residents looking to quit or cut back on smoking this new year, Smoke-Free NYCHA’s Liaison team is ready to assist.   Serving as community health workers, Smoke-Free Liaisons help create healthier environments across NYCHA by educating residents and staff about the Authority’s smoke-free policy (which reduces exposure to secondhand smoke), coaching smokers who want… Continue Reading Meet Smoke-Free NYCHA Liaison Equan Brown   

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Exceptional ColleaguesHighlightedNovember 2024

Shout-Outs to Staff

If you’d like to submit kudos about a NYCHA staff person, please send an email to nychanow@nycha.nyc.gov. From Kingsborough Houses Resident LaurieAnn William:I am writing to express my sincere appreciation for the outstanding support and responsiveness the Kingsborough management team consistently provides. Recently, I called in feeling very frustrated due to issues within my apartment.… Continue Reading Shout-Outs to Staff

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December 2024Exceptional ColleaguesHighlighted

Meet Leroy Williams, Vice President for Resident Services 

Leroy Williams began his full-time career at NYCHA in 1999, but his connection to the organization goes back even longer. Growing up in Melrose Houses and Bronxchester Houses in the Bronx, his 22-year experience as a resident helped shape his commitment to public housing and improving the lives of NYCHA families.  Currently, Mr. Williams is… Continue Reading Meet Leroy Williams, Vice President for Resident Services 

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December 2024Employee VoicesHighlighted

Meet Derval Fairweather: Winner of the National Public Housing Museum Art Competition 

Derval Fairweather has been drawing and painting since he was a young boy. Soon, one of his paintings will be replicated and placed in the hands of many as it becomes the design on the membership card for the new National Public Housing Museum opening soon in Chicago.  Mr. Fairweather’s piece was selected from a… Continue Reading Meet Derval Fairweather: Winner of the National Public Housing Museum Art Competition 

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CelebrationsExceptional ColleaguesHighlightedNovember 2024

NYCHA’s Employee Recognition Program Honors Outstanding Staff Contributions for 2024

On November 7, 40 individual NYCHA staffers and eight NYCHA teams from across the Authority received special recognition and commendations for the exceptional contributions they made in 2024 to the work NYCHA does every day on behalf of residents. The formal presentation of the awards took place at the 2nd Annual Authority-wide Employee Recognition Celebration,… Continue Reading NYCHA’s Employee Recognition Program Honors Outstanding Staff Contributions for 2024

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Environmental Health & SafetyHealth & SafetyHighlightedNovember 2024

Spotlighting Safety Leaders, Programs at NYCHA’s Annual Safety Symposium

On November 8, NYCHA presented its Annual Safety Symposium to recognize, educate, and promote current and future safety leaders across the city.   Returning to a full educational symposium format for the first time since the COVID pandemic, the daylong event was held at the Johnson Community Center in East Harlem, where hundreds of NYCHA staff… Continue Reading Spotlighting Safety Leaders, Programs at NYCHA’s Annual Safety Symposium

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Exceptional ColleaguesHighlightedNovember 2024

Celebrating Veterans Day: Meet Albert Ruffin, Jr., Special Officer

When Veterans Day comes around each year, longtime NYCHA employee Albert Ruffin, Jr. is proud to know that he is among those whose service to their country is being recognized.   “I think it’s a day that should be honored, and I’m proud to be able to say that I’m included in that honor,” said Mr.… Continue Reading Celebrating Veterans Day: Meet Albert Ruffin, Jr., Special Officer

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Employee VoicesHighlightedNovember 2024

Meet the Author: Anna Dao (Finding Lalla’s Anna) 

Anna Dao’s lifelong dream of becoming a published author came true in April when her memoir, Finding Lalla’s Anna, was released by Wordeee Books.   Ms. Dao has worked at NYCHA for 14 years and is a Community Coordinator in Project Management Operations’ HUD Inspections Unit. The HUD Inspections Unit is the liaison for the NSPIRE… Continue Reading Meet the Author: Anna Dao (Finding Lalla’s Anna) 

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HighlightedNews to UseOctober 2024

The Rise of the NYCHA STAT Data Portal

NYCHA Performance Management Manager Ryan Shanley and the team he leads within the Performance Management and Analytics (PMA) division are justifiably proud of PMA’s game-changing NYCHA STAT Data Portal, a resource that has been in development for several years and has recently gained wider recognition as a vital step forward in the Authority’s approach to… Continue Reading The Rise of the NYCHA STAT Data Portal

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Exceptional ColleaguesHighlightedOctober 2024

Meet NYCHA Project Manager Sade Humphrey

A Journey of Service and Leadership at NYCHA If you ever meet NYCHA Project Manager Sade Humphrey, you will immediately feel the sense of purpose and positivity she exudes. With 14 years of dedicated service under her belt, Ms. Humphrey’s journey from her very first position at NYCHA, as a Customer Contact Center (CCC) aide,… Continue Reading Meet NYCHA Project Manager Sade Humphrey

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Exceptional ColleaguesHighlightedOctober 2024

Empowering Leadership at NYCHA: The Coaching and Mentoring Leadership Academy

On August 20, NYCHA hosted a kickoff event for the second cohort of its Coaching and Mentoring Leadership Academy (CMLA), a groundbreaking program designed to cultivate the next generation of leaders at NYCHA and help them build their professional skills and effectiveness. The kickoff, which took place at NYCHA’s 90 Church Street headquarters, was attended… Continue Reading Empowering Leadership at NYCHA: The Coaching and Mentoring Leadership Academy

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Health & SafetyHighlightedNYCHA DevelopmentsOctober 2024

NYCHA Staff Improve Inspection Scores

NYCHA’s Operations team has been very hard at work over the last year getting ready for the rollout of new inspection standards that the U.S. Department of Housing and Urban Development (HUD) implemented for public housing authorities. The National Standards for the Physical Inspection of Real Estate (NSPIRE), which was unveiled in July 2023, marks… Continue Reading NYCHA Staff Improve Inspection Scores

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Employee VoicesHealth & SafetyHighlightedSeptember 2024

Guest Column: Help Us Reduce Pests at Your Development!

From Vice President of Pest Management Josey Bartlett & Pest Management Technical Advisors Lashawn Wilson & Geeton Bowier  The authors of this guest column – Josey Bartlett, Lashawn Wilson, and Geeton Bowier – lead a team of more than 300 people committed to reducing and eliminating pests from apartments, grounds, basements, and public spaces at… Continue Reading Guest Column: Help Us Reduce Pests at Your Development!

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Exceptional ColleaguesHealth & SafetyHighlightedSeptember 2024

Preparedness Month Spotlight: Meet Faye Peithman, Continuity Planner 

NYCHA employee Faye Peithman still remembers the damage left behind after Superstorm Sandy ripped through her community of Rockaway Beach.  Among the New Yorkers who stayed home when the coastal storm struck the New York City area in October 2012, Ms. Peithman witnessed intense flooding on the streets and a fire just a block away… Continue Reading Preparedness Month Spotlight: Meet Faye Peithman, Continuity Planner 

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August 2024Exceptional ColleaguesHighlighted

Meet Vance Rogers, Housing Litigation Community Coordinator 

Over his 40-year career at NYCHA, Vance Rogers has not shied away from the opportunity to delve into various facets of the organization.   Mr. Rogers, in fact, has relished the chance to assist a new department, apply another skill, or visit other areas of the city through his range of work experience at the… Continue Reading Meet Vance Rogers, Housing Litigation Community Coordinator 

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August 2024HighlightedIT News and Notes

New and Improved Self-Service Kiosks

Enhancing Accessibility and Efficiency  In every NYCHA property management office across the city sits a tool that helps residents interact with essential Authority services: Self-Service Kiosks. To make it even easier for residents to access NYCHA’s online services, the kiosks were upgraded with additional features.   From paying rent and submitting work orders to completing annual… Continue Reading New and Improved Self-Service Kiosks

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Employee VoicesHighlightedJuly 2024

“Julydration” Event Hosted at 90 Church Street

On July 17, the WorkWell NYC Program produced a special “Julydration” meetup event on the 6th floor of NYCHA’s 90 Church Street offices coordinated and hosted by NYCHA WorkWell NYC Ambassadors Chanda Coble, Sharon Dhanraj, Paula Flynn, and Beverly Weathers. The “Julydration” Summer 2024 gathering was a two-hour midday opportunity for 90 Church Street staff… Continue Reading “Julydration” Event Hosted at 90 Church Street

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Exceptional ColleaguesHealth & SafetyHighlightedJuly 2024

Meet Robert Burgos, Deputy Director, OMAR

Robert Burgos is currently the Deputy Director of the Office of Mold Assessment and Remediation (OMAR) in NYCHA’s Healthy Homes Unit – but his NYCHA story began decades ago. “I first came to NYCHA when I was just 9 years old,” Mr. Burgos said. “The Authority opened its doors to my family at probably the… Continue Reading Meet Robert Burgos, Deputy Director, OMAR

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HighlightedJune 2024NYCHA Leadership

NYCHA CEO Delivers Keynote at Commercial Observer’s Public Projects Forum 

On June 18, NYCHA Chief Executive Officer Lisa Bova-Hiatt delivered a keynote address at the Commercial Observer’s Design and Construction Public Projects Forum, which brought together hundreds of housing professionals at the CUNY Graduate Center in Manhattan to discuss the innovative public projects shaping our city’s future.  CEO Bova-Hiatt discussed the challenges confronting New York… Continue Reading NYCHA CEO Delivers Keynote at Commercial Observer’s Public Projects Forum 

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HighlightedMay 2024

City Management Academy Picks 2 NYCHA Leaders for 2024 Program 

A New York City government initiative to equip leaders with management best practices has selected two NYCHA managers for separate cohorts this year.   The NYC Department of Citywide Administrative Services’ (DCAS) Management Academy is a rigorous three-month program intended to provide participants with strategies, skills, and acumen needed to meet the demands of managing in… Continue Reading City Management Academy Picks 2 NYCHA Leaders for 2024 Program 

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Exceptional ColleaguesHighlightedMay 2024

Meet LaToya Ramseur, Assistant Director of Public Housing Tenancy Operations 

LaToya Ramseur began her career at NYCHA in 2010 working at the Customer Contact Center in Long Island City as a Customer Information Representative and is now the Assistant Director of the Conversion Unit in Public Housing Tenancy Operations. No matter her job title, her favorite work at the Authority has always been helping residents. … Continue Reading Meet LaToya Ramseur, Assistant Director of Public Housing Tenancy Operations 

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Employee VoicesHighlightedMay 2024

Celebrating Jewish American Heritage Month: Meet Aaron Trauring, IT Senior Program Manager 

Soon after entering the NYCHA workforce over 21 years ago, Aaron Trauring joined the Jewish Employees Organization (Batei Tsibur).   Learning there was an existing group of Jewish NYCHA employees who cohesively promote Jewish culture, acts of kindness, and community spirit, Mr. Trauring was pleased to become a member.  “I thought it was a great opportunity… Continue Reading Celebrating Jewish American Heritage Month: Meet Aaron Trauring, IT Senior Program Manager 

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