Author: Michael Corwin

Have you ever wondered if anyone in NYCHA’s leadership team knows what your job is really like? Almost 20 caretakers, maintenance workers, housing assistants and others had a chance to show 15 senior staff the lowdown during Customer Service Week. “We want our senior team to know firsthand what it’s like for property management staff,… MORE

Most of us have never heard of arthrogryposis multiplex congenita (AMC) and probably can’t even pronounce it. Administrative Staff Analyst in Energy Sustainability Valerie Pepe doesn’t say it much either because she refuses to think of herself as a person who is limited in any way. But she does mention it in her recently published… MORE

NYCHA continues to bring outstanding employees, residents and other stakeholders to the attention of the public through its popular “I Am NextGen” campaign. Our latest honorees are Language Bank volunteer Marisol Semprit and NYPD Neighborhood Coordination Officers Leandro Payero and Joseph Repetti. The Neighborhood Coordination Program is designed to unite police and the community as… MORE

Since July of this year, Department of Communications’ (DOC) Senior Manager for Events Communications Services Millie Molina and Associate General Counsel Rosanne Pisem have delivered training to Operations property managers and senior staff on NYCHA’s language assistance services policy. NYCHA is committed to providing meaningful access to information and services for individuals with limited English… MORE

At Butler Houses in the Bronx, household garbage left in the entranceways and on the sidewalk had become a major problem. Thanks to the joint efforts of two NYPD Officers and Public Service Area (PSA) 7, Butler’s resident association, and residents, the development’s entrances are now cleaner and more welcoming for residents and their guests.… MORE

NYCHA is proud to launch Love Where You Live, a campaign to encourage residents to work together with the Authority to make their developments cleaner and safer places, where residents are proud to live and employees are proud to work. Residents can take actions big and small, such as disposing of household trash and bulk… MORE

Attendees of the first Quality of Work Life Employee Recognition Awards ceremony in four years received a simple but appreciated gesture at the door — a hand stamp of a single, though meaningful, word: “Congratulations.” More than 200 NYCHA employees packed the house at labor union DC 37’s headquarters, just down the street from NYCHA’s… MORE

The Office of Disaster Recovery hosted a Sandy Recovery Open House on October 1 for staff and invited guests to introduce them to design innovations that will vastly improve the lives of NYCHA residents living in Sandy-damaged developments. Improvements include new construction plans that feature protected mechanical and heating systems, flood barriers, and strengthened security… MORE

Community liaisons for elected officials are often called upon by NYCHA’s customers for assistance with the Authority’s public housing and Section 8 programs. On September 30, almost 100 of these frontline aides to City Council Members, State Assembly Members, State Senators, and Congress Members filled the Ceremonial Room at 90 Church Street to learn more… MORE

NYCHA took part in the City’s celebration of Customer Service Week with a series of events from October 5-9 organized around the theme of “Everyday Heroes.” Below are some highlights of activities throughout the Authority and ways that our employees were recognized by NYCHA and the City for their commitment to providing excellent customer service.… MORE

Director of Emergency Services Erenisse Tavarez welcomed more than 100 employees from all walks of the Authority to the 2015 Hispanic Heritage Month Celebration, co-hosted by NYCHA’s Department of Communications and its Hispanic Society in the Ceremonial Room on October 22. Guests at the reception first enjoyed contemporary salsa music from Tres del Solar and… MORE