Through the Recycling Reset pilot program, 12 of NYCHA’s developments in neighborhoods with high pest activity were able to improve their waste management procedures by establishing recycling programs. Maintained continuously throughout the pandemic, the recycling program has become a model for how NYCHA can improve its recycling rates and help increase the overall cleanliness of… MORE
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On December 8, NYCHA Chair & CEO Greg Russ testified before the New York State Assembly about legislation that would establish a Public Trust as part of NYCHA’s recapitalization strategy for upgrading 110,000 apartments. The Public Trust, an innovative solution to raise much-needed capital funding, would enable NYCHA to access valuable federal vouchers, have flexible… MORE
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Founded in 1896, Queens Public Library is one of the largest and busiest public library systems in the United States, dedicated to serving the most ethnically and culturally diverse area in the country. With 63 branches, the non-profit organization offers free access to more than 5 million books and other materials in multiple languages, technology… MORE
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Meet Krzysztof Wasik, Heating Oversight Team Specialist We’re periodically featuring the hardworking staff members who are making a difference for residents. Learn more about how we’re becoming a better landlord through their efforts. In this installment, meet Krzysztof Wasik, a Heating Oversight Team Specialist in the Environmental Health and Safety (EHS) Department. An employee since… MORE
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You can contact an outside, independent entity… *To report conduct that may constitute a violation of law, or constitute a gross mismanagement of NYCHA rules and regulations, including, but not limited to: Tenants of NYCHA housing or its Section 8 program who conceal the residency of unauthorized occupants in their apartments or who fail to… MORE
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New York City Housing Authority Draft Significant Amendment to the Fiscal Year (FY) 2020 Agency Annual Plan and the Draft Agency Plan for FY 2021 In support of the City’s efforts to contain the spread of COVID-19, the New York City Housing Authority will hold this public meeting remotely. The public is invited to comment… MORE
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Thanksgiving is about being thankful for what we have and sharing resources with our community. Experiencing a stressful year is all the more reason to be more thankful and giving, taking care of those in need during the holiday season. NYCHA, resident associations, businesses and community organizations, and elected officials provided NYCHA residents across the city with donations of turkeys, groceries, and prepared meals to ensure a… MORE
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Here are some holiday safety tips that may be helpful for you and your family. Enjoy the holidays and stay safe! NYPD Holiday Community Safety TipsWith the holiday season upon us, most people are preoccupied with the details of holiday plans and shopping. Unfortunately, the safety precautions which we normally take are sometimes forgotten, or… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in November! 5 Years of Service 10 Years of Service 15 Years of Service 20 Years of Service 25 Years… MORE
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Dear Colleagues, Over the last few weeks, many of you joined staff town halls to learn about NYCHA’s Transformation Plan — our plan to comprehensively reform how NYCHA does business to better serve our residents, employees, and the city. A recording from the town hall along with other information about the Transformation Plan are now… MORE
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On November 18, NYCHA released a Request for Expressions of Interest (RFEI) to attract development partners for new projects under the Authority’s Permanent Affordability Commitment Together (PACT) program to repair and preserve more than 4,400 apartments in Brooklyn, Manhattan, and the Bronx. This RFEI is the first step in unlocking funds necessary to address critical… MORE
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This year’s recipients of the NYCHA-CUNY Resident Scholarships are training to be the next generation of advocates, public servants, social workers, nurses, and journalists – and, amidst a global pandemic, they’re demonstrating adaptability in pursuit of their degrees, by adjusting to online classes and learning from home. On October 29, NYCHA and CUNY virtually celebrated 22 residents for their academic excellence,… MORE
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Mayor Bill de Blasio and Deputy Mayor for Housing and Economic Development Vicki Been released the final Where We Live NYC Plan, the City’s blueprint for fair housing in the five boroughs. Where We Live NYC is the City’s five-year plan to break down barriers to opportunity and build more integrated, equitable neighborhoods. Updated to reflect the disproportionate impact the COVID-19… MORE
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As a young man growing up at NYCHA developments across all five boroughs, Domingo Morales never used to think about the best uses for his trash. It wasn’t until he came across a Green City Force (GCF) training program flyer at his mother’s home in Wilson Houses that he was put on a pathway toward promoting a more sustainable future. GCF partners with NYCHA’s Office… MORE
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NYCHA staff is actively working to address pest issues for residents. There are numerous strategies the Authority has implemented to improve pest conditions at NYCHA developments, including Targeted Relief. Targeted Relief focuses on inspecting apartments where residents have had two or more verified pest complaints and making repairs during the inspections. It also includes addressing… MORE
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Recently, Brandi Covington, her partner Corey Whittenburg, and their team spent the day visiting three NYCHA developments in Brooklyn to deliver meals to residents experiencing gas outages. Their largest location was Gowanus Houses: they knocked on the doors of 252 apartments to deliver 712 meals. Ms. Covington and Mr. Whittenburg are the owners behind catering… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in October! 5 Years of Service 10 Years of Service 15 Years of Service 20 Years of Service 25 Years… MORE
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NYCHA’s Environmental Health and Safety (EH&S) Department works to ensure decent, safe, and sanitary environments for our residents and employees. To promote safe and healthy environments, EH&S inspects work performed at NYCHA related to mold, lead, asbestos, heat, elevators, fire safety, and pests. EHS&S also maintains a complaints forum and investigates reports of unsafe EH&S… MORE
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Dear Colleagues, This summer we launched A Blueprint for Change, a set of ideas and proposed strategies for how we can transform, stabilize, and preserve NYCHA so that it can serve the generations to come. Blueprint endeavors to invest in our organization, our buildings, and our residents through three approaches: A Transformation Plan that will… MORE
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This year, the theme for Customer Service Week is “Dream Team,” highlighting the employees who work together to provide excellent customer service while adapting to an ever-changing work and world environment. Staff members from NYCHA’s dream team were recently singled out for their outstanding customer service when they were awarded the Mayor’s Office 2020 Excellence… MORE
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The Mayor’s Office of Operations announced its individual and group winners of the 2020 Excellence in Customer Service Awards. The awards, which are presented across City agencies, recognize “outstanding City workers and teams that demonstrate their dedication and commitment to New York City through their customer service achievements.” Representing NYCHA this year is individual award… MORE
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Do Your Part. #BeCyberSmart. Cybersecurity is everyone’s responsibility. You can do your part by reporting anything suspicious, implementing stronger security practices, and helping to raise awareness. How to Be Cybersmart Cyberattacks at work don’t just impact your co-workers and you – they also affect our residents and others who rely on us to keep their… MORE
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NYCHA recently released its Climate Mitigation Roadmap, a portfolio-wide strategic plan for reducing greenhouse gas (GHG) emissions from NYCHA operations. It’s the Authority’s most ambitious effort in more than 25 years of energy conservation programs. NYCHA developed the Roadmap to meet the City’s Local Law 97 requirement of a 40 percent reduction in GHG emission… MORE
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Resources for Survivors During COVID-19 October is National Domestic Violence Awareness Month. In the United States, 1 in 4 women and 1 in 7 men experience severe physical violence by their partners. In 2019, the NYPD responded to over 245,000 domestic violence incidents. Domestic violence affects people from all walks of life and includes intimate partner violence and family violence. … MORE
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From October 1 through May 31, New York City building owners must maintain an indoor temperature of at least 68 degrees between 6 a.m. and 10 p.m. when it’s below 55 degrees outside. From 10 p.m. to 6 a.m., indoor temperature must be at least 62 degrees regardless of the temperature outside. Hot water must… MORE
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Engaging Staff and Other Stakeholders As part of the HUD Agreement signed last year, NYCHA has been working on its Transformation Plan to change how it delivers services to residents. In order to do that, NYCHA needs to re-structure its organization, its management, and its workforce, while ensuring that stakeholder input is front and center… MORE
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On October 1, 2020, CABS Home Care, a nonprofit, licensed home care service agency, honored NYCHA Service Coordinator Ginette Scafidi with an award for her commitment to caring and advocating for vulnerable older adult NYCHA residents. Since 2019, CABS has partnered with NYCHA’s Family Partnerships Department to provide home care resources to disabled and elderly residents. CABS celebrated Ms. Scafidi and others with the “Circle of Care Award” during an online awards… MORE
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Read the Compliance Department’s Quarterly Newsletter
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In the photo above, Shirell Taylor (third from left) at the elevator training in early March at Long Island City. Improving elevator service for residents is a top priority for NYCHA, and maintaining 3,200 elevators requires a lot of skilled workers. Since these workers are sometimes in short supply, NYCHA’s Elevator Services and Repair Department… MORE
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Earlier this summer, Vlada Kenniff, NYCHA’s Vice President of Energy and Sustainability, was a panelist at the U.S. Green Building Council’s Women in Green Conference. We caught up with Vlada recently to find out more about her NYCHA career and the sustainability and energy work underway at NYCHA. At the conference it was mentioned that… MORE
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Helping NYCHA Residents Create Healthier Communities Two years ago, NYCHA and public housing authorities across the country went smoke-free to help create healthier environments for public housing residents by curbing exposure to secondhand smoke. A major part of the Smoke-Free NYCHA initiative is educating residents about the policy and providing resources and referrals to residents who want to stop smoking. NYCHA’s smoke-free policy prohibits the use of cigarettes, cigars, pipes, and hookahs anywhere inside… MORE
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NYCHA recently launched a Digital Signage Pilot at Polo Grounds Towers in Manhattan to expand communications to residents, providing them with an additional, convenient platform to learn about NYCHA news, outages in their building, work being done on the grounds, capital projects underway, important health and safety information, and available activities and programs. The first digital monitors have been installed and the remaining… MORE
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Red Hook Houses is the first NYCHA campus to host a new public art project that repurposes temporary construction fencing and sidewalk sheds into a wide range of large-scale photography, digital print works, murals, and mixed-media art installations to improve the pedestrian experience and increase opportunities for artists. Red Hook’s new art is thanks to a multi-part series of artist fellowships through the City Canvas pilot… MORE
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Five hundred older adult NYCHA residents in the Bronx and Manhattan recently received free herb plants and nutrition gift bags from the NYC Department for the Aging (DFTA) as part of the agency’s ongoing work to help older New Yorkers stay healthy, socially engaged, and connected. The plants, part of an initiative carried out in… MORE
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The COVID-19 pandemic has been difficult for everyone, but for older adults the isolation and disconnection from services, family, and friends caused by social distancing may be especially impactful. To help alleviate the isolation, the City invested $5 million to provide 10,000 NYCHA seniors with free, internet-connected T-Mobile tablets so they can digitally connect with… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in September! 5 Years of Service 10 Years of Service 15 Years of Service 20 Years of Service 25 Years… MORE
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Three days after Tropical Storm Isaias made landfall in New York City, NYCHA’s Office of Emergency Management Director Rudy Murillo inspected the damage at Cooper Park Houses and Marcy Houses in Brooklyn. Considering the impacts throughout NYC, the damage was minimal, thanks to prudent measures such as addressing trees with the potential to injure residents… MORE
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Q&A with NYC Health Commissioner Dr. Dave Chokshi on Why It Matters New Yorkers: Get your flu shot now! Learn more from Dr. Dave Chokshi, Commissioner of the NYC Health Department, on where you can find one and why it’s so important: Why is it important to get the flu vaccine? This year’s flu vaccine could… MORE
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Attention NYCHA residents: September 22 is Get Tested Tuesday! Get a COVID-19 test to protect yourself and your family. You should get tested even if you don’t have symptoms! Community organizations, resident leaders, NYCHA staff, and volunteers will be at over a dozen NYCHA developments across the city to encourage residents to get tested for COVID-19. … MORE
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Dear Colleagues, We’re excited to present Connected Communities, a powerful NYCHA initiative that prioritizes community-centered urban design for the largest housing authority in North America. Today, NYCHA was named as one of five award-winning laureates from across the world for the 2020 Wellbeing Cities Forum by the New Cities Foundation for our work supporting cohesive… MORE
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Dear Colleagues, This summer, NYCHA released A Blueprint for Change, a set of ideas for improving residents’ home while protecting their rights. At the core of this work are NYCHA’s efforts to deliver better services to residents in a range of critical areas, transform as an organization, and bring our buildings the capital investment they… MORE
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Read this September 17 editorial in The Daily News by Rebecca Karp, CEO of urban planning consultancy Karp Strategies, and Nicholas Bloom, professor of Urban Policy and Planning at Hunter College: “[NYCHA’s Connected Communities] Guidebook offers a new set of equity-focused, community-driven guidelines for improving the living experience of NYCHA residents — among whom are… MORE
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Celebrating NYCHA Heroes 1010 East 178th St. Consolidation Property Manager Angelinah Adegboyega praised Supervising Housing Groundskeeper Andres Rodriguez and his grounds team: “Tropical Storm Isaias hit the city, and the 1010 East 178th Street consolidated development was not spared – there were downed trees and branches. “With all the trees that needed to be cut… MORE
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Every year from September 15 to October 15, National Hispanic Heritage Month is celebrated to acknowledge the contributions made to America by Hispanic people and Americans with ancestry from Spanish-speaking countries. To commemorate the month, The NYCHA Journal is highlighting the Authority’s developments named after prominent Hispanic people. Bracetti Plaza: Mariana Bracetti (1825-1903) – She was a leader of the Puerto Rican independence movement in the 1860s and known as “Arms of… MORE
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Dear Colleagues, NYCHA is working to modernize criminal justice-related policies to create a fairer system for our residents – one that promotes healthy families and stable housing while ensuring community safety at our developments and within our communities. NYCHA is committed to improving policies that keep employees and residents safe while addressing the challenges faced by justice-involved applicants and residents, as well as their family members. We have already incorporated policies that make it possible for individuals re-entering the community from… MORE
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The Energy and Sustainability group in NYCHA’s Capital Projects Division recently paved the way for new boilers at Patterson Houses by completing the required chimney liner installation. The work is part of a $16 million heating system upgrade through HUD’s Energy Performance Contracting (EPC) program. EPCs use future utility cost savings to fund capital improvements,… MORE
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Since its announcement on July 28, NYCHA’s Blueprint for Change has generated a significant amount of discussion, and in the process underscored the importance of “thinking outside the box” to renew and rebuild the country’s largest public housing portfolio. With this in mind, NYCHA’s Capital Projects Division recently brought together industry experts, government partners,… MORE
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By Nekoro Gomes, NYCHA’s Department of Communications As a member of NYCHA’s Department of Communications, a large part of my job calls for being able to find the right words to convey what’s happening across the Authority’s more than 300 developments at any given time. That task involves quickly sourcing, verifying, and accurately relaying information… MORE
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Dear Colleagues, As New York City faces unprecedented challenges in the fight against COVID-19, we must also remember that there is a critical step each of us must take to help rebuild New York City into the future — and that is completing the 2020 Census. Filling out the census has never been more important.… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in August! 5 Years of Service Alim, Ayyub Coard, Rosalyn Annette Conte, Joseph G Davis, Shawntae M Dingle, Lalen Renee… MORE
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A beautiful, bright garden has sprouted on the walls of the Stapleton Senior Center at Staten Island’s Stapleton Houses. The flowers are made of paint in this new mural, “Flowers of Our People,” which features an array of flowers and residents caring for the garden and participating in activities such as tai chi, meditation, and… MORE
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The 2020 Atlantic hurricane season extends from June 1 to November 30. Coastal Storms Coastal storms such as Nor’easters, tropical storms, and hurricanes often bring strong winds, coastal flooding, and rain. They can also bring severe thunderstorms, tornadoes, snow, or ice, depending on the type of storm What to Do During a Coastal Storm If… MORE
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Thanks to a generous donation of 100,000 three-ply surgical masks from SC Health, a medical supply vendor based in South Carolina, NYCHA residents in Manhattan will have the additional supplies they need to help keep themselves and their neighbors safe during the COVID-19 pandemic. “During this crisis, SC Health has had the privilege of being able to donate more than 300,000 masks to citizens in communities throughout… MORE
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Through its campaign to raise $134,000 to support the college savings plans of its youngest residents, the Astoria Houses Tenant Association is expanding the well-known African proverb “It takes a village to raise a child” to show that, sometimes, it takes a community to send children to college. Led by President Claudia Coger, the Tenant Association is raising money to deposit $1,000 into the college savings accounts… MORE
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On July 7, family, friends, and neighbors of the late Brandon Hendricks held a memorial event at the Jackson Houses basketball court in the Bronx to honor his life on what would have been his 18th birthday. The day’s events included a basketball tournament, cookout, vigil, and balloon release. Members of local community organizations called for an end to gun violence. Mr. Hendricks had recently graduated from high school and was excited about attending college in the… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in July! 5 Years of Service Bastaros, Andrew Joseph Cummings, John Anthony Horan, Michael Matthew Jung, Bomee Kruchenetskiy, Mikhail Lawal,… MORE
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NYCHA Unveils Ideas to Invest in Its Properties and People Dear Colleagues, To ensure that public housing is here for New Yorkers for another 85 years and beyond, NYCHA is unveiling A Blueprint for Change, a set of ideas that outlines potential ways that NYCHA can invest in its properties, residents, and organization. We have… MORE
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Dear Colleagues, As part of our ongoing work to transform the structure and business operations of the Authority, we are pleased to announce new staff appointments in NYCHA’s Department of Operations. We are committed to improving NYCHA operations and services for our residents. Therefore, we have implemented three new departments reporting to the General Manager… MORE
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We’ve been on the front lines keeping New York City safe, fed, healthy, housed, and protected from COVID-19. And now, we going to make sure our communities get the millions owed to us for education, housing, jobs, health care, and more. How? By filling out the census; do it today at my2020census.gov. Featured in this… MORE
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Listen to parts one and two of ForbesBooks Radio’s ChangeMakers podcast, where NYCHA Chair and CEO Greg Russ discusses his mission as the head of the Housing Authority, the challenges, and the way forward:
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New York City continues to make progress during the COVID-19 pandemic and is now in Phase III of reopening. However, it’s still important for New Yorkers to be safe and cautious by practicing good hand hygiene, maintaining social distance, and wearing a mask or face covering that covers both the nose and mouth. NYCHA is helping ensure residents have the face coverings they need to keep themselves and their neighbors safe. On July 7, free masks were distributed to residents… MORE
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Read the Compliance Department’s Quarterly Newsletter
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Dear Colleagues, We are proud to announce that Sideya Sherman, NYCHA’s Executive Vice President for Community Engagement & Partnerships (CEP), has been named the Executive Director of the City’s Taskforce on Racial Inclusion and Equity. The Taskforce, which is co-chaired by First Lady Chirlane McCray, Deputy Mayor J. Phillip Thompson, and Deputy Mayor Dr. Raul… MORE
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NYCHA’s Community Engagement & Partnerships Staff Make 100,000 COVID-19 Wellness Calls The dedicated and hardworking staff from NYCHA’s Community Engagement & Partnerships Department have made over 100,000 “wellness check” phone calls during the COVID-19 pandemic to date, resulting in nearly 60,000 personal conversations with our most vulnerable residents, including seniors, to make sure that they… MORE
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Anette Barry, Financial Officer of the Saint Mary’s Park Houses Tenant Council (pictured above), sent the below letter about Marcia Babb-Rhine, Administrative Manager in NYCHA’s Community Development Department, who is enrolling seniors in the GetFoodNYC program during the pandemic. Regarding her efforts, Ms. Babb-Rhine noted: “The seniors I enroll in the GetFoodNYC program are very… MORE
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New York Knick Taj Gibson grew up at Ingersoll Houses in Brooklyn and has never forgotten the people or place that helped shape his childhood. In May, he went back to Ingersoll to acknowledge staff members —part of NYCHA’s team of 9,000 essential workers — for their hard work during the COVID-19 pandemic. Through his Taj Gibson Foundation, he provided them with free lunches as a thank you. “We thought it would be a… MORE
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There’s still time to complete the 2020 Census! The more New Yorkers who complete the census, the more money our neighborhoods get. Completing the census is critical for the future of New York City. The census determines how important resources and political power are distributed, including funding for affordable housing, hospitals, public education, senior centers, roads, and more. The census is easy, safe, confidential, and takes… MORE
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NYCHA is working with a number of partners, including the Mayor’s Office and various government agencies, non-profits, elected officials, and resident associations, to ensure residents have the resources they need during the COVID-19 pandemic, including food, masks, and hand sanitizer. In mid-April, Mayor Bill de Blasio’s office announced that all residents in NYCHA’s senior buildings would be enrolled in the City’s food delivery program… MORE
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Children across the city are adapting to a new normal brought about by COVID-19: online learning, closed playgrounds, and being indoors a lot more. Kings County Tennis League (KCTL), a non-profit that provides tennis and youth development to children living in and around NYCHA developments in Brooklyn, has been trying to provide its students with a sense of continuity and normalcy through virtual tennis sessions at home, as well as by making sure students’ families have the food and other resources they need during… MORE
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Thanks to a generous donation from the Shawn Carter Foundation and #startsmall, every household at Marcy, Sumner, and Tompkins Houses received a supermarket gift card to assist in purchasing the food they need. The COVID-19 pandemic has caused hardships for many New Yorkers, including NYCHA residents, and access to food has been the most basic necessity that… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in June! 5 Years of Service Bartlett, Josephine Anne Boundy, Emma Catherine Buckland, Douglas Charles Canady, Katrina Cesar, Kerly Davis,… MORE
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Summer in New York City is going to be different this year. As the city begins slowly re-opening, we still need to wear face coverings, maintain social distancing, and practice good hand hygiene, though there are still many ways to have fun this summer. Here are some resources to help you have a safe and enjoyable summer. Recreation There are miles of city streets that are closed to through-traffic so that pedestrians, bicyclists,… MORE
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As of July 1, 2020, an independent Ombudsperson complaint call center is now active at all NYCHA developments. What Is Mold Busters? Mold Busters is NYCHA’s program to effectively and efficiently remediate mold. It is a vital part of NYCHA’s commitment to providing residents with the healthy and safe homes they deserve. To report mold… MORE
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Apply for a NYCHA-CUNY Scholarship! All scholarships award one-time $1,000 grants to eligible residents who are pursuing undergraduate degrees at City University of New York (CUNY) colleges. Apply at: on.nyc.gov/nycha-cuny. Applications are due June 23, 2020.
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The NYCHA branch of the National Association for the Advancement of Colored People (NAACP) commemorated June 19 — Juneteenth — with a prayer walk for justice held simultaneously in the Bronx at Claremont Rehab; in Harlem at Frederick Samuel Apartments; and in Brooklyn at Brevoort and Tompkins Houses. Juneteenth is a holiday that marks the end of… MORE
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Some welcome news to children across the city: NYCHA playgrounds are now open again, per guidance from Mayor Bill de Blasio. To protect everyone’s health and safety, please keep these guidelines in mind when enjoying them: Wear a face covering; Maintain social distance of 6 feet between each child who does NOT live in the… MORE
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Fighting for Justice and Equality Across Our Nation To the NYCHA Community: Now more than ever, it is imperative that all of us who live and work at NYCHA stand together and support each other during this unprecedented time in our nation’s history. The COVID-19 crisis, the brutal actions that led to the killing of… MORE
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Eva Trimble, Executive Vice President for Strategy and Innovation, had this to say about Nymiah Branch, Property Maintenance Supervisor at Red Hook Houses West: “Nymiah Branch deserves a shout out. He’s been managing Red Hook Houses West tirelessly throughout the COVID-19 crisis, including helping to implement a project that will provide free wireless internet to the… MORE
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Sybille Louis, Director for Performance Tracking and Analytics, praised Yuet-Sim Cheung and her team: “Yuet-Sim Cheung, Assistant Director in the Performance Tracking and Analytics Department, has been instrumental in providing complex data analyses involving demographics of our residents. Her unit has also created various maps of NYCHA developments to assist with NYCHA’s planning and response efforts. Early… MORE
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Octavia Hayward, Manhattan Property Management Director, praised Lehman Village Superintendent Althea Frontin: “Whether it’s 6:00 a.m or 7:00 p.m, any day of the week including weekends, she is there. All leadership qualities, her work ethic and camaraderie with both staff and residents, is a benefit to the success of anywhere she goes. Her diligence and… MORE
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Customer Contact Center Gina Mitchell: Does an excellent job training our new hires. Recently we needed to train the staff from the Walk-in Centers located in Brooklyn and the Bronx. When called upon, Ms. Mitchell answered the call without hesitation. She is now commuting from New Jersey to Brooklyn to train the staff on how to… MORE
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Kudos to Adiba Chowdhury, Legislative Coordinator in the Office of Intergovernmental Relations, from Brian Honan, Vice President of Intergovernmental Relations, and Erin Burns-Maine, Deputy Director of Intergovernmental Relations: “Since the beginning of the COVID-19 crisis, Adiba has worked tirelessly to communicate important information out to community leaders, partners, and elected offices. She is responsible for… MORE
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When Carmen Quiňones first heard news of COVID-19 affecting New Yorkers, she knew she wanted to take action to help the seniors at her Manhattan development, Douglass Houses, where she serves as Resident Association President. Ms. Quiňones contacted La Fonda Boricua restaurant owner James Gonzalez for assistance. The restaurant is participating in the World Central Kitchen’s COVID-19… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in May! 5 Years 10 Years 15 Years 20 Years 25 Years 30 Years 35 Years Abdur-Rahman, Nafeesa Ades, Constantine… MORE
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NYCHA has simplified its Rent Hardship Policy to make it easier than ever for you to reduce your rent during the COVID-19 crisis. Who Can Apply for Rent Hardship? If your hours have been cut at work, or if you have lost your job, please fill out an Interim Recertification application immediately. As a public… MORE
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The Hastings-on-Hudson Mask Project and the mother of NYCHA’s Chief Administrative Officer Kerri Jew donated 150 handmade cloth masks to NYCHA’s Customer Contact Center and mailroom staff!
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The Heroes of the Heating Management Services Department (HMSD) From Javier Almodovar, Director of the Heating Management Services Department: “While the HMSD management team would like to commend the following employees, I want to send kudos to the entire department for their diligence and their commitment to the residents we serve. I am proud to… MORE
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From Regional Asset Manager Alex Tolozano: “Madeline Mendez has been a NYCHA employee for 24 years. She is currently the Property Manager at Sotomayor Houses who has shown exceptional management skills in running the development since July of 2019, and especially while dealing with the impact of COVID-19 on staffing levels. Ms. Mendez has shown… MORE
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From Cesar Gonzalez, Acting Director of the Queens/Staten Island Property Management Department: “Property Maintenance Superintendent Ms. Eva Gonzalez, Property Manager Ms. Gloria Fields, and their staff at West Brighton Houses are exemplifying true commitment to the residents we serve. They are conducting muster outside, practicing social distancing, and communicating important messages to staff every day.… MORE
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Atoms Shoe Company Donates Over 20,000 Masks to NYCHA Residents Thanks to its buy-one, donate-one campaign, a Brooklyn-based shoe company, Atoms, is donating over 20,000 face masks to NYCHA residents. Atoms started producing the masks in April in response to the COVID-19 pandemic. The company is donating one mask for every mask that it sells.… MORE
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Kudos for Longtime Service to Residents and the City Each month, NYCHANow recognizes the staff who’ve achieved more than five years of service, in multiples of five. Congratulations to the employees who reached these milestones in April! 5 Years of Service Adolph, Conroy Everton Alvarado, Kristopher E Andrews, Selwyn Florian Bencosme, Enio Rafael Blair, Hilen… MORE
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Ensuring NYCHA Residents Are Safe and Supported The COVID-19 pandemic is increasing the challenges New Yorkers are facing, including for NYCHA’s 400,000 residents. On April 22, Mayor Bill de Blasio announced a new plan to expand the City’s response to COVID-19 at NYCHA to ensure that these hardworking New Yorkers are safe and supported during this crisis. “NYCHA residents… MORE
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Celebrating NYCHA Heroes Meet Damir Galzina, Senior Deputy Director of the Law Department There are many hardworking men and women, from the central offices to the front lines, who are making sure that NYCHA continues to deliver vital services to residents during the COVID-19 crisis and helping to keep our community healthy and safe. We… MORE
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Complimenting Felix Colon & George Ramirez, Supervisors of Grounds From Kim Theodore, Regional Asset Manager, Bronx Property Management: “There are two employees I want to recognize in the Bronx for outstanding work performance. They are both Supervisors of Grounds (SOG) who held down their developments when other supervisors were out due to COVID-19. “Felix Colon… MORE
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Read the Compliance Department’s Quarterly Newsletter
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NYCHA residents have stepped up to help each other and their communities during the COVID-19 pandemic. Throughout the city, residents are joining NYCHA staff, elected officials, City agency and non-profit partners, and others to ensure that the most vulnerable residents have access to food. Here are just a few examples: At Butler Houses in the Bronx, resident volunteers like… MORE
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By Valerie Pepe, Business Analyst Specialist, Environmental Health & Safety Dept. Many of us New Yorkers and NYCHA employees have been through a handful of lifechanging events, such as 9/11, the blackout of 2003, and Superstorm Sandy. And each time, we made it through the challenges as one, becoming closer and learning from each other… MORE
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Get Help by Phone or Online While our city stays home to help stop the spread of coronavirus, New Yorkers can access a range of mental health services by phone or online. If you or someone you care about needs support, please reach out to the programs below, compiled by ThriveNYC. Help is available. Every… MORE
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NYCHA Partner Is Available by Phone If you are experiencing domestic violence or abuse during the COVID-19 (Coronavirus) crisis, NYCHA’s partner, Safe Horizon, is here for you. Safe Horizon is available to help you explore options, including applying for an emergency transfer. The Community Program Helpline is open and answering calls, checking voicemail messages several… MORE
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