NYCHA Now

Month: October 2016

NYCHA NotesOctober 2016

Congratulations on the following recent promotions:

Nicole Ferreira, formerly Vice President for Real Estate Development, was promoted to Executive Vice President for Real Estate. As a leader of the senior team, Ms. Ferreira oversees the Real Estate Development Department, leading the team to execute NextGeneration NYCHA strategic initiatives for both the preservation and new construction of affordable housing. She also oversees… MORE

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October 2016

IDNYC Visits NYCHA

Many central office employees took advantage of IDNYC pop-up events held at 250 Broadway during the week of October 3. More than 450 applications for the City’s government-issued identification card were processed by NYC Human Resources Administration staff. IDNYC provides free one-year membership at 33 of the City’s leading cultural institutions and much more. To… MORE

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October 2016

Webinar Shares Information About Section 8 Process Improvements

The Office of Intergovernmental Relations hosted the eighth installment of its NextGeneration NYCHA Webinar Series on September 28 with a lunchtime presentation by Vice President for Leased Housing Lakesha Miller and Leased Housing Department (LHD) Director Robert Tesoriero on NYCHA’s Housing Choice Voucher Program (Section 8). Ms. Miller provided background information on NYCHA’s federally funded… MORE

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October 2016

Kim Maxwell: “I Am NextGen”

NYCHA brings outstanding employees, residents and other stakeholders to the attention of the public through its popular “I Am NextGen” campaign. Please meet Consultant Kim Maxwell, who drives one of NYCHA’s Digital Vans, bringing internet access and technical assistance that connect residents to opportunities. What kind of equipment is in the mobile Digital Vans? In… MORE

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October 2016

Improve Your Performance

To help you get ready for Customer Service Week (Oct. 24-28), here are a few tips to enhance the service you provide. 1) R-E-S-P-E-C-T: Treat everyone with respect! Courtesy, a sincere smile, and your undivided attention go a long way toward a positive customer service outcome. 2) Acknowledge customers’ concerns: Some customers are not happy… MORE

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October 2016

DOI Report on Fire Safety

The Department of Investigation (DOI) released the findings of their investigation into NYCHA’s compliance with our safety inspection protocols. The report states that property management staff failed to properly conduct six key apartment safety checks including testing smoke and carbon monoxide detectors. The investigation also found that NYCHA staff often falsely reported that they had… MORE

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