Attendees of the first Quality of Work Life Employee Recognition Awards ceremony in four years received a simple but appreciated gesture at the door — a hand stamp of a single, though meaningful, word: “Congratulations.” More than 200 NYCHA employees packed the house at labor union DC 37’s headquarters, just down the street from NYCHA’s… MORE
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For almost 10 years, staff from the Bronx Community Programs and Development Department (CP&D) have encouraged their colleagues to wear pink every Friday from April through October, to raise funds for the annual Making Strides Against Breast Cancer Walk. Those who do not wear pink are asked to donate $1.00 that day to the fundraising… MORE
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Customer service isn’t something that happens at NYCHA just during Customer Service Week (see p. 6). Recently, a letter praising Human Resources Administrative Staff Analyst Sharda Shrestha was sent to Chair and CEO Shola Olatoye by the sister of an employee who had passed away. The letter, printed below, tells the rest of the story.… MORE
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Janet Abrahams recently joined NYCHA as Vice President of Operations overseeing the Optimal Property Management Operating Model (OPMOM) program. The success of this pilot effort to improve basic maintenance and repair service is critical to the management and progress of our NextGeneration NYCHA goals. Ms. Abrams comes to NYCHA from the Newark Housing Authority, where… MORE
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The Mets may not have clinched the World Series, but the Redbirds — Local 237’s softball league comprised of NYCHA employees — won the softball tournament sponsored by the MTA on October 6. NYCHA’s team was invited to join the well-established, 40-year-old league just a few years ago. “After coming in second last year, the… MORE
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The Office of Disaster Recovery hosted a Sandy Recovery Open House on October 1 for staff and invited guests to introduce them to design innovations that will vastly improve the lives of NYCHA residents living in Sandy-damaged developments. Improvements include new construction plans that feature protected mechanical and heating systems, flood barriers, and strengthened security… MORE
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Community liaisons for elected officials are often called upon by NYCHA’s customers for assistance with the Authority’s public housing and Section 8 programs. On September 30, almost 100 of these frontline aides to City Council Members, State Assembly Members, State Senators, and Congress Members filled the Ceremonial Room at 90 Church Street to learn more… MORE
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NYCHA took part in the City’s celebration of Customer Service Week with a series of events from October 5-9 organized around the theme of “Everyday Heroes.” Below are some highlights of activities throughout the Authority and ways that our employees were recognized by NYCHA and the City for their commitment to providing excellent customer service.… MORE
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Director of Emergency Services Erenisse Tavarez welcomed more than 100 employees from all walks of the Authority to the 2015 Hispanic Heritage Month Celebration, co-hosted by NYCHA’s Department of Communications and its Hispanic Society in the Ceremonial Room on October 22. Guests at the reception first enjoyed contemporary salsa music from Tres del Solar and… MORE
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Congratulations to Kenneth Cox, Administrative Staff Analyst in the Customer Operations Department, who is the winner of the fourth What’s the Big Idea contest. The Challenge Question concerned how to improve the relationship between employees and their supervisors. Mr. Cox’s winning idea is to initiate a training program that develops supervisors’ skills to build and sustain… MORE
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From the NYC Office of Labor Relations Employee Benefits Program (www.nyc.gov/olr) National Retirement Security Week (Oct. 18-24) was the first national event formally calling on all employees to take full advantage of employer-sponsored retirement plans. The New York City Deferred Compensation Plan, which consists of a 457 and 401(k) Plan, allows you to set aside… MORE
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Dear NYCHA System Users, NYCHA Information Technology (IT) is proud to announce its newly formed Cyber Security Education and Awareness program. This program will provide you with information and training on ways to protect sensitive and confidential information and alert you to the pitfalls of unsafe security practices. Over the next few weeks, you will… MORE
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Senior Photographer Peter Mikoleski — the man behind the lens who has documented 33 years of NYCHA history — is in the frame in this photo, taken during the QWL Employee Recognition Awards ceremony (see p. 1). With him is Millie Molina, DOC’s Senior Manager for Events and Communications. For more than two-thirds of NYCHA’s… MORE
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Marking NextGeneration (NextGen) NYCHA’s first 100 days, Chair and CEO Shola Olatoye announced progress, major achievements and reforms since the Authority’s 10-year strategic plan was launched in May. With increased transparency, infrastructure improvements, and stakeholder engagement, NYCHA is taking meaningful steps to change the way it does business and become a more modern, effective and… MORE
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