Making a Difference for Residents

Meet Shekeiva King

NYCHA is celebrating National Customer Service Week 2021 during the week of October 18-22. This year’s theme, “Power of Service,” reaffirms and celebrates our commitment to excellent customer service. As part of the celebrations, we are highlighting NYCHA Changemakers – employees who use our core values to create meaningful, sustainable change in every aspect of their work. In this installment, meet NYCHA Changemaker Shekeiva King, Supervisor of Housing Caretakers with the Queens-Staten Island Property Management Department.

Before joining NYCHA, Shekeiva King worked as a caretaker. In 2011, she seized an opportunity to join the Authority in the same role, maintaining the grounds, buildings, and public spaces of developments for NYCHA residents. She said it was a good way to use her skills and experience at the time.

Ten years after starting her career at NYCHA, Ms. King is now a Supervisor of Housing Caretakers. She says sometimes scheduling or staffing can be challenging, especially during the pandemic, but she always finds her daily dose of inspiration.

“Seeing happy residents and happy workers inspires me,” said Ms. King.

Ms. King values good customer service and resident satisfaction above all. She has been a resident of Queensbridge Houses for the last 20 years. Working at NYCHA and taking care of developments is Ms. King’s way of giving back to the community.

“I live in a development, and I want to provide better service for the residents,” Ms. King noted. “If I can make a difference, I’ll do it. The most important quality to have for good customer service is patience. You just have to be patient. We can’t be reactive – we have to be proactive in our work.”