Providing Excellent Service to Residents
We’re periodically featuring the hardworking staff members who provide excellent service to residents. Learn more about how we’re improving residents’ homes and becoming a better landlord through their perspective. In this installment, meet Anneliee Almonte, an Administrative Community Relations Specialist who coordinates dust wipe sampling as part of NYCHA’s work to address lead at our developments:
“I engage with NYCHA residents by phone and in person to explain why we continuously return to their apartment to perform a dust wipe. This gives residents a better understanding of the purpose and the process, which helps us gain access to do this important work. I believe I’m making a difference by providing residents with clear information – residents appreciate how I explain the steps my technicians and I are taking to ensure they are living in a lead-safe home.
“I like working with my colleagues. We work well independently, and we work well together as a team. I’d like to thank them for their support, hard work, extended hours, and commitment to ensuring NYCHA residents are living in a lead-safe environment!”
