Digital Vans Get Health & Safety Makeover for Service in Pandemic

The pandemic may have temporarily forced them out of service, but NYCHA’s Digital Vans are now hitting the road again.  

And residents can feel safe to jump on board the free computer-labs-on-wheels, thanks to a variety of health and safety measures put in place during the COVID-19 pandemic.  

“We realize our obligation to ensure the safety of our residents and staff during the pandemic,” said Harriet Granderson, manager of the Digital Van program.  

NYCHA retrofitted each of the four vans in its fleet “with social distancing in mind,” noted Joe LaMarca, the Authority’s General Services Director. The vans were equipped with plexiglass barriers between the driver compartment and rear computer area and plastic curtains between workstations. They were also stocked with personal protective equipment (PPE) for staff and residents. In addition, the rear wheelchair lift door is now kept open during stops to allow for the circulation of fresh air.  

Launched in 2012, the Digital Van initiative brings technology directly to NYCHA communities that have limited or no access to high-speed internet service. Each van has eight laptops, a printer/scanner, wireless internet service, and a knowledgeable on-site instructor who provides assistance as needed. The parked vehicles have been a welcome sight for residents who need help with filling out annual recertifications online or learning how to use computers, while youth have boarded the vans to complete college applications and access social media. 

Following the temporary hiatus due to COVID-19, the newly retrofitted mobile labs made their return at Borinquen Plaza for two days in September, when Property Manager Margie Taylor and two associates assisted more than 30 elderly residents with accessing digital services.    

“It was very convenient to have the Digital Van come to the development to help the residents with the annual review process,” said Borinquen Plaza resident Juanita Johnson, who applauded the recent health and safety enhancements.     

To help ensure that social distancing is maintained, NYCHA has temporarily reduced the number of occupants allowed on board the vans from eight people to two at a time (that is, one instructor and one visitor). 

“At all stops and events, COVID-19 protocols are observed to ensure the safety and well-being of all,” Ms. Granderson stressed.