NYCHA’s Hispanic Society held a general membership meeting on March 8 in the Ceremonial Room at 90 Church Street, where guest speaker Erenisse Tavarez, Director of the Emergency Services Department (ESD), provided an overview of its operations. A critical aspect of ESD’s mission is to address highpriority emergencies during after-hour operations, such as weekends and… MORE
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NYCHA’s residents, Section 8 tenants and other customers now have more access to information and self-service features thanks to approximately 150 one-stop kiosks installed in property management offices (and soon to be installed in customer walk-in centers in Brooklyn and the Bronx). The kiosks increase access to NYCHA’s ever-growing list of online services by allowing residents to interact with… MORE
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by Chloe Gutelle, Senior Administrator Last year, NYCHA residents made over 2.8 million requests for repairs. Over half of open repair requests are for skilled trades. In some cases, residents wait months for even one trade to service their apartment. The wait to complete a repair increases when two or three skilled trades must be sequenced to complete the… MORE
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What is your role at NYCHA? I started at NYCHA more than a year ago. My first task was coordinating the development of the Sustainability Agenda, which was released last year on Earth Day. There are a lot of initiatives that came out of the Sustainability Agenda that are new to this agency that I’ve been… MORE
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