“Life is full of stress… But the thing about handling stress well is being able to appraise it, react to it appropriately, and put it behind you.” Dr. David Spiegel, Stanford Center on Stress and Health There are many factors that can affect how safely you perform daily tasks—like driving, drilling, mowing or mopping. One… Continue Reading Safely Handling Stress
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Amidst the chaos of my final semester of college—trying to do well in my classes, creating new memories with my friends, and enjoying my last few months before I had more responsibilities—my successful application to become an urban fellow was welcomed stability. New York City was my next stop and I was ready to experience… Continue Reading NYCHA’s Urban Fellow Looks Back At Her Experience
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Five years ago Andy Destin, a private-sector management expert with 10 years of retail industry experience, decided that he wanted a stable career at the Housing Authority. So he accepted the first position offered to him: clerical aide in General Services. It didn’t take long, however, for Robin Wall and Alexander Ho, Andy’s supervisors, to… Continue Reading Meet Andy Destin, Newest Member of the Chair’s Team
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In a message to staff on April 4, Chair Shola Olatoye described the severe fiscal challenge NYCHA faces from proposed federal budget cuts and our determination to launch a national campaign to win support for public housing. Dear Colleagues, March 2017 will likely go down as one of the most significant months in NYCHA history.… Continue Reading Chair’s Message to Staff on NYCHA’s Looming Budget Crisis
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NYCHA’s Hispanic Society held a general membership meeting on March 8 in the Ceremonial Room at 90 Church Street, where guest speaker Erenisse Tavarez, Director of the Emergency Services Department (ESD), provided an overview of its operations. A critical aspect of ESD’s mission is to address highpriority emergencies during after-hour operations, such as weekends and… Continue Reading Hispanic Society Invites ESD Director to Celebrate Womens’ History Month
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NYCHA’s residents, Section 8 tenants and other customers now have more access to information and self-service features thanks to approximately 150 one-stop kiosks installed in property management offices (and soon to be installed in customer walk-in centers in Brooklyn and the Bronx). The kiosks increase access to NYCHA’s ever-growing list of online services by allowing residents to interact with… Continue Reading Employee Voices: One-Stop Kiosks Put the Customer in Control
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by Chloe Gutelle, Senior Administrator Last year, NYCHA residents made over 2.8 million requests for repairs. Over half of open repair requests are for skilled trades. In some cases, residents wait months for even one trade to service their apartment. The wait to complete a repair increases when two or three skilled trades must be sequenced to complete the… Continue Reading Employee Voices: Transforming Business Operations
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What is your role at NYCHA? I started at NYCHA more than a year ago. My first task was coordinating the development of the Sustainability Agenda, which was released last year on Earth Day. There are a lot of initiatives that came out of the Sustainability Agenda that are new to this agency that I’ve been… Continue Reading Sustainable NYCHA: Energy Initiatives Connect NYCHA to A Cleaner Future
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