Brooklyn Superintendent Recognized for Career Journey After NRTA 

On May 29, Brooklyn Workforce Innovations (BWI) celebrated its 25th anniversary by honoring past graduates, partners, and supporters who have contributed to the mission of creating employment opportunities and access to career paths for low-income New Yorkers.  

Among the honorees was lifelong NYCHA resident Tiphany Malloy, a 2016 graduate of the NYCHA Resident Training Academy (NRTA) janitorial track and current Property Maintenance Superintendent at Hughes Apartments in Brooklyn. After graduating from the NRTA, which is facilitated by BWI, Ms. Malloy started her NYCHA career as a Caretaker and subsequently rose to positions as a Heating Plant Technician, Assistant Resident Buildings Superintendent, and Superintendent.   

The BWI anniversary event, which celebrated the workforce development organization’s legacy of community impact, was held at the 501 Union event space in Brooklyn. In recognizing Ms. Malloy, BWI noted she has had an “extraordinary career journey” at NYCHA. 

“Tiphany is a shining example of what’s possible after completing the NYCHA Resident Training Academy,” BWI Program Director Wade Martzall said. “Her drive, resilience, and commitment have not only propelled her career forward but also inspired those around her. We are proud to have been part of her journey.” 

Ms. Malloy said she was very humbled to be recognized by the same organization that helped launch her career at the Authority, calling it a “full-circle achievement.” 

“To be honored by BWI, which gave me my beginnings, I truly feel that my experience has come full circle,” said Ms. Malloy, who grew up at Brooklyn’s Lafayette Gardens and now lives at South Beach Houses in Staten Island. “I think that joining BWI was the most critical and important step that I ever could’ve taken, because I never thought I’d reach superintendent.” 

Nine years after graduating from the NYCHA Resident Training Academy, Tiphany Malloy is serving as the Property Maintenance Superintendent at Hughes Apartments.

The NRTA, facilitated through a partnership with NYCHA’s Office of Resident Economic Empowerment and Sustainability (REES), is a free program which provides NYCHA residents with training and job placement assistance in janitorial, pest control, and construction tracks. 

“Tiphany’s career trajectory from a Caretaker J to her current role as Property Maintenance Superintendent speaks to her dedication and commitment,” said Josephine Melendez, Assistant Director of Adult Education and Training at REES. “Since its inception in 2010, the NRTA has been instrumental in launching the careers of many residents. Today, we celebrate Tiphany’s success and hope her accomplishment inspires other residents to apply to the NRTA.” 

Ms. Malloy recalled that she was a single mother looking for a more stable career when she came across a flyer in her building lobby for the NRTA program run by BWI. She credits the program with teaching her not only hands-on industry skills, but also “life skills” that boosted her confidence to progress in the NYCHA workforce. Over the years, she has remained in close contact with the BWI team and seeks to give back to the training program by speaking at fundraisers and providing other support.  

“I am the proof that the program works,” she stated, echoing her message at fundraisers.   

While Ms. Malloy has made the jump from Caretaker to management-level positions in just a nine-year journey at NYCHA, she noted her career ambitions are far from complete. Following her participation in the NYCHA Coaching and Mentoring Leadership Academy, she is next focused on taking the administrative superintendent civil service exam in hopes of becoming a Neighborhood Administrator.   

“I am fast-tracking myself because now I know exactly what I want, and most importantly, I know exactly who I am and what I’m capable of,” she said.