NYCHA’s New Departments
To improve service to residents and their quality of life, NYCHA is implementing significant health and safety-related improvements Authority-wide while continuing its focus on accountability and integrity. As part of this work, NYCHA created three new departments:
- The Compliance Department, which ensures that the Authority meets its legal, regulatory, and ethical responsibilities;
- The Environmental Health and Safety Department, which ensures decent, safe, and sanitary environments for residents and employees; and
- The Quality Assurance Unit, which ensures that residents receive high-quality repairs and maintenance work.
“Compliance is about following laws, rules, regulations, and ethical guidelines,” affirmed Acting Chief Compliance Officer Daniel Greene. “But, on a more basic level, compliance is about being more open and transparent in our communications, collaborating across the Authority to solve common problems, and always striving toward our core mission of providing decent, safe, and sanitary housing, in good repair, to our residents. The Compliance Department wants to do its part in meeting our core mission, so please reach out to me or any of our Compliance Department staff with questions, concerns, or ideas on ways that we can collaborate.”
According to Patrick O’Hagan, Acting Environmental Health and Safety Officer, awareness, education, and accountability are key to carrying out his department’s important work: “All stakeholders need to be aware of the existing hazards and the most effective ways to mitigate them. Along with identifying the hazards, training is an integral part of ensuring safety at the Authority, which will be accomplished in collaboration with our labor partners, other City agencies, and established safety training providers.”
“We believe that NYCHA residents deserve high-quality service,” noted Quality Assurance Officer Jay Flaherty. “The Quality Assurance Unit will strive to make sure all repairs are completed properly, efficiently, and to the highest standards.”
The Compliance Department, Environmental Health and Safety Department, and Quality Assurance Unit are working together closely to ensure that any concerns are communicated and handled appropriately at NYCHA. NYCHA residents, employees, contractors, and the public can submit their concerns to these new departments, on matters related to the following at NYCHA:
- Potential violations of laws, rules, or regulations;
- Improper maintenance work intended to hide actual building conditions;
- Previously reported unsafe conditions that were not corrected;
- Policies or procedures not followed; or
- Poor quality maintenance work in an apartment of building.
Concerns can be submitted through NYCHA’s website or by calling the Customer Contact Center (718-707-7771). Concerns can be submitted anonymous, and all personal information will remain confidential.
