Improve Your Performance
To help you get ready for Customer Service Week (Oct. 24-28), here are a few tips to enhance the service you provide.
1) R-E-S-P-E-C-T: Treat everyone with respect! Courtesy, a sincere smile, and your undivided attention go a long way toward a positive customer service outcome.
2) Acknowledge customers’ concerns: Some customers are not happy about their previous experiences with NYCHA. Let them know you understand their concerns. Then clearly identify the problem and help find a solution.
3) Teamwork makes the dream work! A burden shared is a burden halved. If you’re struggling with a customer’s concern or question, ask for help from your colleagues.
4) Close the loop: Make sure you solve your customers’ issues. Did you answer their questions? Refer them to another staff member for more help? Follow up to see if their needs were met?
5) Never stop learning: Get informed about NextGen NYCHA’s new systems, technologies, and processes; learn new skills through trainings; share information with your co-workers.
