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Reporting Gas Leaks or Gas Equipment Malfunctions

Michael Corwin

Reporting Gas Leaks or Gas Equipment Malfunctions

All NYCHA employees must report any gas odor as follows:

During NORMAL NYCHA business hours, contact 911 and all three parties below:

  • Step 1: Call 911
  • Step 2: After calling 911, call the gas service provider ConEd
  • at 1-800-752-6633 or National Grid at 1-718-643-4050
  • Step 3: Property Maintenance Supervisor
  • Step 4: Property Manager

OUTSIDE NYCHA business hours, contact 911 and both parties below:

  • Step 1: Call 911
  • Step 2: After calling 911, call the gas service provider ConEd
  • at 1-800-752-6633 or National Grid at 1-718-643-4050
  • Step 3: Emergency Management & Services Department at 718‐707‐5900

Next Step: Once the gas leak is reported, the Property Manager (PM) or Emergency Management & Services Department (EMSD) will create a gas outage work order within Maximo.

 Note: If the employee has the experience to identify the source of the leak and shut down the appropriate gas lines(s), they can perform that task before reporting the leak.

For more details on reporting emergencies, please refer to pages 9‐13 in SP 060:01:1, Gas Line Safety, which is available in NYCHA Connect’s Forms and Reference Library and here.

And click here for the Gas Line Safety Standard Procedure Training Summary.