June 2016

NYCHA held its Senior Leadership Meeting at BNY Mellon in Manhattan on May 26. Falling the same week as Next-Generation NYCHA’s one-year anniversary, there was plenty to talk about. Chair and CEO Shola Olatoye enumerated an impressive list of accomplishments, which General Manager Michael Kelly discussed with property management staff during visits to developments before… Continue Reading Senior Leadership Meeting Focuses on Accountability

A proud NYCHA tradition continued with the presentation of the 2016 John DeCarlo Memorial Award for Caretakers to Roberto Rodriguez, Jr., caretaker J at Johnson Houses in Manhattan, on June 10. To the cheers of family members, co-workers, and managers, Chair and CEO Shola Olatoye presented Mr. Rodriguez with a check for $1,000. Runner-up Joseph… Continue Reading Outstanding Caretakers Honored at DeCarlo Awards

The Heating Management Department provides dependable and consistent heat and hot water to our residents. Our 438 front-line personnel manage and maintain 1,979 boilers and 1,799 tank rooms that secure our equipment. Until now, we were limited to measuring our department’s performance based on resident-initiated complaints. Since every complaint did not result in a repair,… Continue Reading Heating Dashboard Provides Metrics for Success

In November 2015, the Management Services Department established a Business Improvement Unit, headed by Senior Administrator Chloe Gutelle, to lead business process redesign (BPR) projects. The initial focus is on assessing Skilled Trades operations beginning with exterminators, then plumbers, plasters, and painters. BPR is not a new concept to NYCHA and is currently used by… Continue Reading The Impact of Business Improvement Redesign

NYCHA launched a new elevator safety campaign, promoting enhanced communication and escalation of the most dangerous conditions involving elevators. June is National Safety Month, which is an opportunity to raise awareness about improving safety in everyday life at work and at home. The ad campaign seeks to provide residents with clear, simple tools for assessing… Continue Reading Elevator Safety Campaign Raises Residents’ Awareness

On May 15, Mayor Bill de Blasio announced the completion of 305 new LED light fixtures at Bushwick Houses, in Brooklyn, as part of the Mayor’s Action Plan for Neighborhood Safety (MAP). Exterior lighting is a key part of MAP, a $140 million comprehensive effort to improve security at 15 NYCHA developments. “This lighting will… Continue Reading New Programs Fight Crime in Bushwick Houses