NYCHA’s Transformation Plan Released

Dear Colleagues,

We are pleased to announce the release of NYCHA’s Transformation Plan. Developed as part of NYCHA’s 2019 agreement with the U.S. Department of Housing and Urban Development (HUD), the Transformation Plan outlines various ways that the Authority will become a stronger organization and better serve residents. The plan was released today with the support of HUD and the U.S. Attorney’s Office for the Southern District of New York, and we will continue to partner with them and the Federal Monitor as we move forward to the implementation phase.  

The plan was created from ideas and feedback that we received directly from residents and staff through virtual town halls, emails, social media, phone calls, and other engagement sessions throughout 2019 and 2020. In fact, the Transformation Plan was the first plan that NYCHA made available for public comment. We will continue to engage partners like you to incorporate your feedback as we bring the plan’s strategies to life – the next steps are to develop the first part of an Implementation Plan by September 2021 and the second part by June 2022. The Implementation Plans will guide NYCHA’s restructuring to become a more responsive and effective organization.

The Transformation Plan is part of NYCHA’s Blueprint for Change, a set of ideas to strengthen the Authority and improve residents’ quality of life, including by raising funds to completely renovate 110,000 apartments.

The Transformation Plan envisions potential organizational and operational changes that will improve customer service and responsiveness to conditions at our developments, ensure that large projects are completed on time, and promote accountability through property management performance metrics. Its initiatives will enable us to manage our properties better and use our limited funding more effectively, all while improving the quality of life for our residents. 

Some of the operational improvements that are already underway include a new Neighborhood Model (which creates smaller property management portfolios and brings more decision making and resources to developments) and a streamlined annual review process for residents. The plan also includes ideas for streamlining NYCHA’s management structure, improving the Alternative Work Schedule program,  improving productivity through technology, enhancing resident partnerships and expanding resident economic opportunities, and empowering employees through learning and development.

Please visit NYCHA’s website to read the Transformation Plan and other Blueprint materials. If you have any questions or comments, please reach out to the Transformation Plan team at transform@nycha.nyc.gov. 

Sincerely,

Greg Russ
Chair & Chief Executive Officer

Vito Mustaciuolo
General Manager