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IT strategy
IT News and Notes October 2022 

NYCHA IT Strategic Direction 2022-2024

Michael Corwin

Transforming Information Technology

NYCHA’s Information Technology (IT) Department recently published its Strategic Direction 2022-2024. This document, available on Connect, outlines how IT is supporting NYCHA’s business strategies and objectives – now and in the years to come.

To deliver tangible value for residents, enhance the customer experience, improve service delivery, and better protect the Authority’s information assets, IT is building better enterprise solutions, improving our infrastructure, strengthening IT governance, advancing our processes, and investing in our workforce.

Strategic Objectives

Here are IT’s key areas of focus:

1

Partner proactively to deliver tangible outcomes for residents

 

·                     Enact a customer experience vision

·                     Implement re-imagined operating model

·                     Formalize IT strategy and performance analysis

2

Enhance enterprise solutions through product innovation and delivery

 

·                     Modernize enterprise architecture

·                     Deploy enterprise cloud solutions to support critical business operations

·                     Establish a service validation and testing strategy

3

Implement reliable and adaptable technology and data operations

 

·                    Establish an enterprise information management program

·                    Harden NYCHA’s IT resiliency

·                    Implement proactive monitoring and alerts

4

Protect NYCHA from cyberthreats

 

·                     Establish measurable risk-based outcomes

·                     Automate cyber defense and enhance incident response

·                     Formalize cyber governance

5

Empower and invest in our IT workforce

 

·                     Adapt service availability to align with business hours of operations

·                     Build a more well-rounded NYCHA workforce

·                     Strategize to close the skills gap

6

Simplify and standardize IT processes

 

·                     Conduct review and discovery of existing processes and address gaps

·                     Implement and report on key metrics

·                     Enhance tools and automation

These transformational strategies are enabling IT to become more customer-focused, delivering better for residents and staff alike.