New Exterminator Services Program

To improve service to our residents and reduce rodents, NYCHA is reinstating routine extermination treatments on a quarterly basis, beginning January 23, 2017. Routine apartment extermination will treat “wet” areas, such as the kitchen and bathroom(s). As part of this initiative, NYCHA will schedule comprehensive building “clean-out” extermination treatments. A clean-out is a thorough extermination of the building that focuses on treating every apartment, as well as common areas, basements, and grounds. All work will be tracked electronically on handheld devices.

To ensure that staff are ready to support this important initiative, Operations and IT are training every exterminator. The training will provide an in-depth program overview and cover how to conduct routines and clean-outs on the handheld device. In addition, Operations is training property management staff on their role and responsibility in implementing the program. The training will outline steps on how to plan for the clean-outs, prepare for the day of the treatment, and manage post-treatment activities.

Action Plan for Property Management Staff

How to Prepare for Extermination

Please ensure for the following prior to extermination:

• Adequate supplies are on hand;
• Lighting in the basement is in working order;
• All stoppages have been cleared and spaces have been cleaned;
• All rooms are clean and accessible for treatment;
• Distribution of notices to residents for routines, including posting them in all buildings (in lobbies and on each floor);
• Sign-ins and sign-outs by exterminators when keys are issued and returned; and
• Access for exterminators to all rooms for treatment.

Following Extermination

• Do not move bait stations.
• Alert Pest Control Unit when bait stations are damaged or need replacement.

How to Keep Your Workplace Pest-Free

Following are some actions that property management staff should take to keep their workspace pest free:

• Keep offices and other locations clean and dry, especially kitchen areas;
• Keep food in sealed containers;
• Keep counters and sinks free of food and water residue;
• Don’t leave dirty dishes in the sink; and
• Reduce clutter.

The following points apply to garbage areas:

• Keep garbage in sealed bags or containers;
• Rinse recyclables before throwing them out in designated bins;
• Recycle piles of newspapers, paper bags, and cardboard;
• Dispose of dead vermin immediately; and
• Keep compactor rooms and machines clean.