Meet Jennifer Wilson, Administrative Manager in Resident Services 

Jennifer Wilson is the Administrative Manager in Resident Services and has spent almost 36 years providing support to residents and employees, working behind the scenes to ensure the unit runs smoothly. Her responsibilities are as diverse as they are important to the daily functioning of the department. 

Mrs. Wilson began working at NYCHA in 1989. Her first role as a secretary was also her first ever professional role and she’s dedicated her expertise and been committed to the Authority ever since. “I’ve been in this department since I started at NYCHA, and I’m proud to have contributed to its growth and success. There’s a lot to juggle, but I love the challenge,” Mrs. Wilson said. 

In her role, Mrs. Wilson handles a variety of administrative duties that are key to the department’s efficiency, including scheduling interviews and meetings, liaising with Language Services for translations and interpreters, coordinating the printing of necessary materials for resident meetings, and managing timekeeping, and more. For more than 20 years, she has worked in Resident Services and worked directly with her supervisor Leroy Williams. 

Mrs. Wilson also has a personal connection to her work. She grew up in Rangel Houses and has been a Harlem River Houses resident since 1997. “I can relate to the residents because I’ve lived in NYCHA housing myself,” she said. “It helps me understand their concerns, whether it’s about maintenance issues, repairs, or getting timely assistance from management. I can speak to them from both sides, as an employee and a resident.” 

Mrs. Wilson’s development Harlem River Houses converted to the PACT program in 2022. Going through this process while also working in the department that deals with the PACT process from beginning to end allowed her to be a resource to neighbors, sharing accurate information with residents who may have heard misinformation. “I was able to clear up a lot of false information about PACT, like the idea that residents would be forced out,” Mrs. Wilson said. “It felt good to be a trusted source of information.” 

Mrs. Wilson said her job isn’t just about managing administrative tasks; it’s about making a difference in the lives of NYCHA residents. “The best part of my job has always been helping people with all the services that we offer the residents. We deal with residents a lot, especially the resident associations, hosting a lot of resident meetings, and PACT conversion meetings. I enjoy being there for residents, guiding them to the right resources and helping them navigate through any issues they might have.”