FlexOps Model to Launch This Summer

May 1, 2016July 5, 2017 Latoya Jordan

Chair and CEO Shola Olatoye and General Manager Michael Kelly recently announced that NYCHA and the Teamsters Local 37 union have reached an agreement to deploy Flexible Operations (FlexOps): Expanded Service Hours, at 12 developments, for a four-month trial period. The model Joint Initiative will improve customer service and address employee engagement. The Joint Initiative is outlined in a Memorandum of Understanding (MOU) between NYCHA, the New York City Office of Labor Relations, and Teamsters Local 237.

Initiative Features

• The expanded hours for caretakers and maintenance workers will be worked by volunteers and new hires only.

• Expanded hours will be Monday through Friday, 6:00 a.m. to 8:00 p.m.

• Property management staff on a rotating basis will work one day out of the week from 11:30 a.m. to 8:00 p.m. Saturdays will not be included in this initiative.

• Bonuses will be available only to incumbent staff volunteers.

• Shift differentials are available to new hires and incumbent staff volunteers who work outside of the 8:00 a.m. to 4:30 p.m. schedule.

Incentives and Compensation

• Incumbent caretakers and maintenance workers who volunteer for the expanded hours shifts will receive a one-time, taxable $250 bonus.

• Caretakers and property management staff who volunteer for the expanded hours shifts will receive a 10

percent shift differential for all hours worked outside of the 8:00 a.m. to 4:30 p.m. schedule. This includes property managers, assistant housing managers, resident building superintendents, assistant resident building superintendents, supervisors of caretakers, supervisors of grounds, and housing assistants.

• Maintenance workers who volunteer for the new shifts will earn a differential of $3.94 per shift.

Safety Enhancements

• Caretakers assigned to work between the hours of 6:00 a.m. to 8:00 a.m. and 4:30 p.m. to 7:00 p.m. will always be assigned to work in teams of two.

• All staff at FlexOps sites will be assigned working radios, flashlights, and reflective vests.

• Door locks, windows, lighting, and security cameras remain operational and functioning.

• Radio dead-zones at each development will be mapped and shared with employees. FlexOps Trial Developments

Bronx

• Forest Consolidation (Forest Houses, McKinley Houses,

and Eagle Avenue – East 163rd Street)

• Marble Hill Houses

• Mott Haven Houses

• Murphy Consolidated (Murphy Houses and 1010 E. 178th St.)