The IT Knowledge Base Is Here

The Information Technology Department is pleased to announce the release of the IT Knowledge Base, an online repository where you can find helpful information about the following:

Siebel (for ATAD and Leased Housing, Property Management, Customer Contact Center, REES, and Emergency Services);

Maximo (for development staff , Emergency Services, Tech Services, Elevator Services, Borough Management, NextGen Ops Property Management, Mixed Finance, and Kraus Management);

iWM (for handheld users, development staff, Emergency Services, Tech Services, Elevator Services, Borough Management, NextGen Ops Property Management, Mixed Finance); and

HR Professional Development and Training. The IT Knowledge Base has tutorials, self-help guides, enhancement announcements, outage/alert information, and much more. Additional information will be added as the site expands.

You can access the Knowledge Base through the “Resources” tab on NYCHA Connect or by clicking here.

Send us your comments, questions, and suggestions by clicking on the “Give us your feedback” link at the upper right corner of the portal.

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