NYCHA Wins Prize for Public Service Innovation
The Citizens Budget Commission (CBC) recently awarded NYCHA its 2017 CBC Prize for Public Service Innovation for its NextGeneration NYCHA Digital Initiatives.
As part of NextGen NYCHA, our 10-year strategic plan, the Authority has implemented several digital initiatives that increase efficiency, reduce operating costs, and improve customer service. These initiatives include the MyNYCHA app, smart phones for property management and maintenance staff, and online annual recertification.
“NextGeneration NYCHA’s digital initiatives represents a transformative shift in the management of NYCHA that offers better service, greater efficiency, and financial savings,” said CBC President Carol Kellermann. “NYCHA Chair and CEO Shola Olatoye and her team deserve recognition for initiating this transition and putting it on a path to maximizing scale. In so doing, they raise the prospect of further improvements through analytics that the digital tools make possible and better allocation of staff to address other pressing needs in public housing.”
