“NYCHA Cares”: Over 13,000 Work Orders Closed
Round 1 of the Initiative Brings Skilled Trades Repairs to Thousands of Residents

Baruch Houses
Executive Vice President for Operations Cathy Pennington (center) at Baruch Houses.

More than 13,000 work orders have been completed during the first round of the recently launched NYCHA Cares initiative.

Mayor Bill de Blasio committed $20 million for Fiscal Years 2019 and 2020 to target the more than 50,000 open work order requests across the five boroughs for repairs that require skilled trades workers, which include plumbers, electricians, plasterers, carpenters, and painters — often the most in-demand types of repairs.

Cabinet replacement“NYCHA Cares is the latest demonstration of the Authority’s renewed commitment to improving our residents’ quality of life both today and tomorrow,” said General Manager Vito Mustaciuolo. “We are focused every day on making sure our residents know that we are not only listening to their needs but also working proactively to deliver tangible results.”

NYCHA Cares launched in July 2018 as an initiative targeting three developments with the largest backlogs for specialized repairs requests: Manhattanville Houses in West Harlem, Queensbridge South Houses in Queens, and Kingsborough Houses in Brooklyn.

Before the program, there were a total of 3,900 open work order requests for skilled trades repairs at the three selected developments. After initial repair work was completed, staff reassessed the apartments and created an additional 9,873 skilled trades work orders. In all, 13,225 work orders affecting 2,169 apartments were addressed and closed.

As part of Round 2, NYCHA Cares is now also underway at Baruch Houses in Manhattan, Parkside Houses in the Bronx, and Pink Houses in Brooklyn. So far, 9,590 work order requests have been closed at the three newly targeted developments. NYCHA Cares is committed to completing the 50,000-work order backlog within 24 months.

 

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