A major upgrade in customer service is scheduled to roll out this summer with MyNYCHA, an “app” that will enable public housing residents to create, submit, view, track, and update maintenance service requests. Along with increasing customer convenience, the app will also reduce call volume to the Customer Contact Center.
Residents can also sign up on the MyNYCHA app for email notifications about elevator, gas, heat, and hot water outages in their developments, as well as notifications concerning NYCHA programs and job opportunities. The app also lets residents view their scheduled inspections, provide direct feedback to NYCHA, and get repair and app help.
Residents will be able to download MyNYCHA on their smart phones and tablets for free through either Apple’s App Store or Android’s Google Play Store. The app is part of NextGeneration NYCHA’s pivot towards digital services, which will allow NYCHA to operate as a more efficient and effective landlord. Approximately one-fourth of NYCHA employees are public housing residents.
Presently in testing at NYCHA offices, MyNYCHA was developed by IT Project Manager Aaron Trauring, with app programmer Mark Lontsman, app designer Jacqueline Broner, and app architect Rajat Lala. Anthony Porcelli, Deputy Director in the Office of the Senior Vice President for Operations, served as subject matter expert.