Letter of Commendation
Customer service isn’t something that happens at NYCHA just during Customer Service Week (see p. 6). Recently, a letter praising Human Resources Administrative Staff Analyst Sharda Shrestha was sent to Chair and CEO Shola Olatoye by the sister of an employee who had passed away. The letter, printed below, tells the rest of the story.
Dear Ms. Olatoye:
My brother — Chayim Elbaum — was an employee of NYCHA for 31 years. As he was about to retire, he passes away.
Besides notifying the Deferred Compensation Program and NYCERS, I also notified your agency.
Ms. Shrestha, an employee of your Human Resources Department, contacted me early-on during this difficult time in my life.
This lady explained in detail exactly what would be done to determine what NYCHA would owe me on my brother’s account, as I am the only survivor. Throughout the entire process, she kept me updated in a most professional and courteous manner.
If your agency awards employees for superlative work, Ms. Shrestha ought to be at the top of the list.
Thank you for having such fine people working under your authority.
Sincerely yours,
Mark Elbaum
