Customer Service Week 2018: Exceeding Expectations

  Message from Vilma Huertas, Executive Vice President for Compliance and Chief Compliance Officer We hope this week has provided moments of motivation and collaboration for you and your colleagues as you’ve reviewed customer service best practices, brainstormed new solutions to challenging problems, and focused on how you can better serve NYCHA residents every day.… MORE

Read more

Personnel Announcements from the EVP of Operations
Operations Continues to Build Its Leadership Team

Dear Colleagues, As public housing Operations continues to build its leadership team, I want to share the following management appointments: Joey Koch as Senior Vice President for Operations Support Services, Javier Almodovar as Director of Heating Management Services, Sylvia Aude as Director of Management Services, and Robert Mallamo as Acting Director of Maintenance, Repair &… MORE

Read more

Customer Service Week at NYCHA Is October 15-19
Nominate a Changemaker Today!

NYCHA’s Customer Service Week 2018 will take place October 15-19. Now’s the time to start thinking about Customer Service Week activities! Providing the best possible service to our residents is at the heart of NextGeneration NYCHA’s vision of safe, clean, and connected communities. This year’s Customer Service Week theme is “Exceeding Expectations” – every customer,… MORE

Read more

Join the NYCHA Board
Represent 400,000 New Yorkers as a Resident Board Member

Around November/December 2018, Mayor Bill de Blasio will appoint one resident as a member of the NYCHA Board to fill a vacancy. Board members represent the more than 400,000 people who call NYCHA home when voting on contracts, resolutions, policies, rules and regulations, and other administrative matters. This is not a full-time position, but you should… MORE

Read more

A Historic Effort at Randolph Houses
Renovations Produced Over 280 Public Housing and Affordable Units

The total renovation of Harlem’s historic Randolph Houses is now complete, thanks to the efforts of NYCHA and a range of partners from the public and private sectors. Randolph Houses’ 36 buildings on West 114th Street were built in the 1890s and acquired by NYCHA in the 1970s. The first phase of the renovations, which… MORE

Read more

Exceptional Customer Service
Training Promotes Customer Service Superheroes

NYCHA Management Trainer Sue Ellen Doria kicked off a recent “Exceptional Customer Service” training class with an essential, and not so theoretical, question: “What does exceptional customer service mean to you?” She then summed up the purpose of the day: “We want you to have the courage, wisdom, and heart to provide that service. We… MORE

Read more