$105 Million in Energy-Efficiency Upgrades Coming to 15 Developments
Includes Improvements to Heating Systems

As part of NYCHA’s Energy Performance Contact (EPC) program, $104.6 million in upgrades are coming to 15 developments in the Bronx, Brooklyn, Manhattan, and Queens, home to 15,000 families. In partnership with Ameresco, an energy services provider, NYCHA will upgrade heating, lighting, and building ventilation systems and implement water conservation measures at these developments. Over… MORE

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Announcing New Risk Management Website
It’s Now Easier to Submit Claims and Identify Risk

The Risk Management Department’s (RMD) mission is to protect NYCHA from the risk of financial loss. RMD partners with and assists every department and NYCHA employee with risk and insurance-related matters. Our team relies on our NYCHA colleagues to share information about potential risks arising from their operations so RMD can provide resources to protect the… MORE

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NYCHA Staff Get Educated about Intimate Partner Violence
October Was Domestic Violence Awareness Month

On October 30, Kevin Morris, a community liaison from the Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) presented a workshop, Intimate Partner Violence 101, for property management and community center staff at Van Dyke Houses in Brooklyn. Since many NYCHA residents regularly meet with and confide in property management staff, NYCHA partnered with… MORE

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Connecting Communities at NYCHA
By Delma Palma, Design Innovation Fellow, CPD's Design Department

NYCHA is working to update its urban design with residents and their neighbors in mind. Through the Connected Communities initiative, the Authority is comprehensively addressing the community connectivity of over 300 public housing developments across New York City. NYCHA’s new Connected Communities initiative seeks to make big changes to better connect NYCHA residents physically to… MORE

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MyNYCHA Wins Government Digital Experience Award
Innovative Tool Makes It Easier for Residents to Request Repairs

The MyNYCHA portal and mobile app was recently recognized as a digital tool that improves services for residents when it was named winner of a 2018 Government Experience Award by the Center for Digital Democracy. The Center is a national organization focused on technology policy and best practices in government. Its Government Experience Award is… MORE

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Sharing Is the Key to Good Communication
By Valerie Pepe, Analyst, Capital Projects’ Sustainability Programs

The Employee Engagement Committee’s (EEC) October meeting was filled with enthusiasm. Meeting once a month with colleagues in all lines of work can be the best way to learn how to improve our workday. Chatting before the meeting started, EEC members shared stories of what each of us does at NYCHA.  Although we were unaware that the… MORE

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Customer Service Week 2018
Staff Celebrated Citywide

NYCHA departments and developments celebrated Customer Service Week 2018 from October 15 to 19 by hosting events on the theme of “Exceeding Expectations.” Below are some highlights of how NYCHA colleagues spent the week reviewing best practices, motivating each other, and sharing tips and resources as the Authority renewed its commitment to providing great customer… MORE

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