“Serving Our Residents Is Our Mantra”
Interim Chair Brezenoff Talks Customer Service

On June 1, his first day at the Authority, Interim Chair and CEO Stanley Brezenoff dropped in on the brand-new “Exceptional Customer Service” training class at 250 Broadway. The daylong training provides regional asset managers, directors, housing managers, assistant managers, and caretakers with tools to enhance their interactions with residents as well as an opportunity… MORE

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Teamwork Is Beautiful
The St. Nicholas Houses Community Creates a Mural

With just some paint, brushes, and a can-do attitude, NYCHA staff, residents, and other members of the community created a beautiful, nature-themed mural at Manhattan’s St. Nicholas Houses. In the words of Housing Manager Vivian Sifontes: “I got my staff involved in this mural painting project – as well as our Neighborhood Coordination Officers, partners… MORE

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Learning to Move Mountains
Alex Mathew Graduates from the City’s Management Academy

Through day-long, weekly workshops each spring, the City’s Management Academy helps new and emerging leaders in city government become better managers. NYCHANow spoke with a recent graduate, Alex Mathew, Deputy Director in the Leased Housing Department, about his experience in the program. Why did you decide to participate in the Management Academy? I first learned… MORE

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REES Zone Coordinator Honored for Service to the Community

Evelyn Melendez was born and raised in Williamsburg, Brooklyn, one of the neighborhoods she serves as a REES Zone Coordinator (the others are Bed-Stuy and Bushwick). She connects residents of 30 developments to partner organizations in their communities, enabling residents to pursue careers and empower themselves and their families economically.   Her dedicated service has not… MORE

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A Rising Star at NYCHA
Polina Bakhteiarov Recognized by Real Estate Weekly

Deputy Director for Real Estate Development Polina Bakhteiarov has been recognized as one of Real Estate Weekly’s 2018 “Rising Stars of Real Estate.”   “As a public servant, I am very grateful to be recognized by the real estate industry,” Ms. Bakhteiarov told NYCHANow. “I am passionate about our work to preserve public housing and ensure… MORE

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