Thank You to Staff

Winter Storm Stella couldn’t prevent Emergency Services Department Maintenance Workers Rastislav Kovalcik and Estaben Cadiz from reporting to work on March 14 and responding to emergencies despite snow conditions and slippery roads. More than 3,100 snow removal staff worked in frigid temperatures on March 14 to keep sidewalks, stairs and public spaces safe for residents,… MORE

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National Retirement Planning Week

Have you begun planning for your retirement? This year, National Retirement Planning Week will be celebrated from April 3–7. One-third of American workers have no retirement savings plan besides Social Security. Fortunately, NYCHA and other City employees can become members of the New York City Employees’ Retirement System (NYCERS), the largest municipal public employee retirement… MORE

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Championing Women in the Workplace

As part of NYCHA’s celebration of International Women’s Day, Chair & CEO Shola Olatoye encouraged employees to “champion women’s achievements in the workplace” by writing to NYCHANow about female colleagues they admire. Following is just a sample of messages from men and women about women colleagues held in high esteem. Dawn Blake I’d like to… MORE

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Hispanic Society Invites ESD Director to Celebrate Womens’ History Month

NYCHA’s Hispanic Society held a general membership meeting on March 8 in the Ceremonial Room at 90 Church Street, where guest speaker Erenisse Tavarez, Director of the Emergency Services Department (ESD), provided an overview of its operations. A critical aspect of ESD’s mission is to address highpriority emergencies during after-hour operations, such as weekends and… MORE

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Protecting the Privacy of Our Customers
A monthly series on technology in the workplace

Some NYCHA employees handle documents or files that contain personally identifiable information (PII) about applicants, residents, Section 8 participants, and other customers. If this information is lost, compromised, or disclosed without the individual’s permission, it could be used to substantially harm their reputations, violate their privacy, and put their assets at risk. Federal law requires… MORE

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Employee Voices: One-Stop Kiosks Put the Customer in Control
by Alexandra Henry, Project Manager, and Jenny Roman, Compliance Analyst, Management Services Department

NYCHA’s residents, Section 8 tenants and other customers now have more access to information and self-service features thanks to approximately 150 one-stop kiosks installed in property management offices (and soon to be installed in customer walk-in centers in Brooklyn and the Bronx). The kiosks increase access to NYCHA’s ever-growing list of online services by allowing residents to interact with… MORE

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Employee Voices: Transforming Business Operations

by Chloe Gutelle, Senior Administrator Last year, NYCHA residents made over 2.8 million requests for repairs. Over half of open repair requests are for skilled trades. In some cases, residents wait months for even one trade to service their apartment. The wait to complete a repair increases when two or three skilled trades must be sequenced to complete the… MORE

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NextGen Office Is Coming

Beginning this month, IT will install new computers for all field and central office users. The computers will include new software such as Windows 10, Office 365 and the instant messaging (IM) capability of Skype for Business. Check out these links for more information on everything that Office 365 can do. Office 365 Overview Office 365 Improvement… MORE

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