Customer Service Week 2018
Staff Celebrated Citywide

NYCHA departments and developments celebrated Customer Service Week 2018 from October 15 to 19 by hosting events on the theme of “Exceeding Expectations.” Below are some highlights of how NYCHA colleagues spent the week reviewing best practices, motivating each other, and sharing tips and resources as the Authority renewed its commitment to providing great customer… MORE

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Customer Service Week 2018: Exceeding Expectations

  Message from Vilma Huertas, Executive Vice President for Compliance and Chief Compliance Officer We hope this week has provided moments of motivation and collaboration for you and your colleagues as you’ve reviewed customer service best practices, brainstormed new solutions to challenging problems, and focused on how you can better serve NYCHA residents every day.… MORE

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Deeply Committed to Public Housing
Interim Chair Brezenoff Discusses Challenges and the Way Forward

This summer, Interim Chair and CEO Stanley Brezenoff met with property managers representing every borough, including NGO and mixed-finance properties, to discuss some of the Authority’s challenges and how they can be overcome. Here is a condensed version of his remarks: I wanted to talk with you about the consent decree with the federal government,… MORE

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Passing the Torch
New EEC Members Assume Their Roles

NYCHA’s Employee Engagement Committee (EEC) strives to create a more inclusive environment for staff. The EEC partners with NYCHA leadership to champion a cohesive, collaborative organization that can bring about the Authority’s goals to change the way we do business as a landlord and create safe, clean, and connected communities for residents. EEC members are… MORE

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300 and Counting!
Chair Olatoye’s Visit to Tilden Houses Marks a Milestone

When Mayor Bill de Blasio appointed her four years ago, NYCHA Chair and CEO Shola Olatoye committed to visiting as many developments as possible to reset the relationship with NYCHA’s stakeholders. She recently visited her 300th development – Tilden Houses in Brooklyn – and to commemorate this milestone, a few of her colleagues presented Chair… MORE

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Sharing Success
Employees Mentor Resident Proteges

On February 22, the Authority held its first “speed mentoring” event for members of the NYCHA Youth Leadership Councils (YLC). Sixty high school students were connected to sixty mentors for a series of short and focused one-on-one conversations aimed at building their networking and public speaking skills. The mentors, who volunteered their time, included professionals… MORE

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Sterling Members of NYCHA’s Team
Rasmia Kirmani-Frye and Sideya Sherman Selected for Innovative Network

Rasmia Kirmani-Frye, NYCHA’s Director of Public/Private Partnerships and the President of the Fund for Public Housing, and Sideya Sherman, NYCHA’s Executive Vice President for Community Engagement and Partnerships, were among the 48 leaders selected to join the Sterling Network NYC. The first network of its kind in the city, the Network was created by the… MORE

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Round the Clock Caretakers Improve Service and Customer Satisfaction

As part of NYCHA’s efforts to improve customer service, the Authority is piloting a live-in caretaker program at three senior developments in the Bronx: Boston Road Plaza, Middletown Plaza, and Twin Parks East. The live-in caretaker performs janitorial and maintenance work in the developments during regular business hours. As a resident of the development, he… MORE

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Adapting to Change
NYCHA’s Senior Staff Discuss Organizational Flexibility at the Fall Leadership Meeting

NYCHA Chair and CEO Shola Olatoye kicked off the Fall Leadership Meeting, a daylong convening of 200 senior staff, with an inspiring quote from the writer James Baldwin: “Not everything that is faced can be changed, but nothing can be changed until it is faced.” The October 3 event was held in an auditorium at… MORE

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A Green Call to Action
NYCHA Employee & Resident Participates in Mayor’s Press Conference

Robert White, a Red Hook Houses resident and member of NYCHA’s Sandy recovery and resilience community outreach team, introduced Mayor Bill de Blasio at a press conference about the City’s efforts to combat climate change. “For the longest time, I didn’t believe in climate change,” Mr. White told attendees from a podium in Brooklyn Bridge… MORE

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