Kathryn Garcia Appointed NYCHA’s Interim Chair
Ms. Garcia Is a Seasoned City Government Veteran

On February 5, Mayor Bill de Blasio appointed Kathryn Garcia as Interim Chair of NYCHA, succeeding Stanley Brezenoff, who will depart later this month. Under Interim Chair Brezenoff’s leadership, the Authority launched a comprehensive plan to deliver $24 billion in vital repairs for 175,000 residents, achieved a historic contract agreement with Teamsters Local 237 that provides… MORE

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January Saturday Work Order Blitz Results
Nearly 2,345 Maintenance Work Orders Closed

During the month of January, NYCHA closed nearly 2,345 maintenance work orders at developments across the city as part of its Saturday work order blitz initiative, a program launched in December 2018 to tackle the work order repair backlog. NYCHA developments have limited staffing during weekends; however, developments included in the Saturday blitz receive regular… MORE

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NYCHA Heat Team Preps for Cold Spell

On January 30, NYCHA activated its Situation Room in Long Island City in anticipation of dangerously low temperatures affecting New Yorkers starting Wednesday through Friday. The Authority’s heating response teams and developments will also be fully staffed to ensure any issues with heat or hot water are addressed quickly and efficiently, continuing NYCHA’s ongoing strategy… MORE

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Meet Denise Beverly
REES Assessment Specialist/Community Coordinator

NYCHANow is introducing a new feature in which employees write about their careers at the Authority. If you’d like to share your story, please send an email to nychanow@nycha.nyc.gov. Since October 2007, I have worked at REES’s central office at 787 Atlantic Avenue in Brooklyn. On Tuesdays and Thursdays, I conduct one-on-one assessments and use… MORE

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Message from Interim Chair & CEO Kathryn Garcia
Committed to Better Serving Residents

Dear Colleagues, I am excited to introduce myself as NYCHA’s new Interim Chair & CEO. For years, I have worked on behalf of my fellow New Yorkers to ensure they receive the best essential services from the City. As Senior Advisor for Citywide Lead Prevention, I led the development and launch of LeadFreeNYC, a comprehensive… MORE

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NextGen 2019: Communication & Collaboration
NextGen Office: Progress, Not Paper

As part of the NextGen Office initiative, NYCHA’s IT Department continues to improve the technology available at development offices to help staff work more efficiently. Below are some programs that will launch this year; each involves virtual training, help desk support, and, in some cases, on-site training. NextGen Smart Screens: A 55-inch, interactive touch screen… MORE

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Launching Alternative Work Schedule (AWS)
Promotes Greater Front-line Coverage at Developments

Dear Colleagues, We are pleased to announce the launch of Alternative Work Schedule (AWS), a new way of scheduling certain front-line staff that ensures greater coverage at our developments. For the first time in about 50 years, we will have caretakers, their supervisors, assistant resident building superintendents, and resident building superintendents working at our developments… MORE

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First Saturday Work Blitz of 2019 Closes Nearly 1,000 Work Orders

NYCHA closed nearly 1,000 maintenance work order requests across five developments in its first Saturday blitz of 2019, marking the most closed work orders on a single Saturday since the start of the Authority’s proactive initiative to eliminate its repair backlog. While NYCHA developments have limited staffing during weekends, Wagner Houses in Manhattan, Albany Houses… MORE

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NYCHA Launches Mold Busters
Equips Staff with Knowledge, Training, and Tools to Combat Mold

Dear Colleagues, As you are all aware, the age of our buildings and the condition of our infrastructure makes NYCHA vulnerable to mold. However, the battle against mold is one we intend to win. Next week, we are launching a program to combat mold at NYCHA developments citywide called “Mold Busters.” Mold Busters originally began… MORE

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Visiting the Past
Department of Communications Staff Tour Archives

Two staff from NYCHA’s Department of Communications, Senior Manager for Events and Communications Services Millie Molina and Photographer Leticia Barboza, toured the La Guardia and Wagner Archives, located at La Guardia Community College in Queens, on December 6. According to Ms. Molina: “We got a glimpse of the Archives’ wonderful historical collection of NYCHA photos,… MORE

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Save Paper & Resources – Get Your W-2 Electronically
Enroll by January 4

NYCHA employees can choose to have their W-2 tax form delivered electronically instead of by paper copy. Electronic delivery is voluntary, secure, and accurate. This paperless option supports a more sustainable New York City in accordance with Mayor de Blasio’s 80 x 50 program, which commits the City to an 80 percent reduction in greenhouse… MORE

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Making Safety Fun
A Makeover for Brownsville Houses’ “Safety Wall”

Ashley Lewis is a Caretaker J at Brownsville Houses who wants to keep herself and her colleagues safe at work. As with all NYCHA developments, safety information at Brownsville Houses is posted in a location visible to all employees. However, in passing the bulletin board, Ms. Lewis felt that the information wasn’t exactly eye-catching. She… MORE

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Safety and Security Upgrades at 7 Manhattan Developments

Seven NYCHA developments across Manhattan will receive $13 million in safety and security upgrades thanks to a new grant from the Lower Manhattan Development Corporation (LMDC). More than 6,000 public housing residents will benefit from upgrades that include new facades, exterior LED lighting, and CCTV cameras at seven developments. As part of the new upgrades… MORE

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All in a Day’s Work: Mentoring and Inspiring

This past summer, Joseph Luciano, Senior Digital Producer in the Department of Communications, hosted two high school interns at NYCHA, providing them valuable guidance and hands-on experience as part of Futures and Options’ internship program. Due to the students’ successful engagement, the non-profit organization invited Mr. Luciano to be part of its “Careers in Technology”… MORE

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NYCHA Is Consolidating Central Offices in 2019
Initiative Will Reduce Costs

As part of NYCHA’s NextGen mission to stabilize its finances, the Authority is creating significant cost savings by consolidating its central office locations, most notably by moving all staff from 250 Broadway. Throughout 2019, staff from 250 Broadway, and a few other locations, will move into upgraded spaces at the 90 Church Street, Long Island… MORE

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Opportunity through Diversity
NYCHA Employee Recognized for Outstanding Efforts

Chirag Patel, Senior Project Manager in NYCHA’s Capital Projects Division, was awarded the “2018 Outstanding Achiever” award by the National Association of Minority Contractors’ (NAMC) New York Tri-State Chapter during its Inaugural Gala on November 16. According to the NAMC, the award recognizes “people and organizations that have demonstrated innovative and creative strategies to remove… MORE

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Changing the Way NYCHA Does Business with a Can-Do Attitude
By Martin Golden, Proud NYCHA Carpenter

The Employee Engagement Committee (EEC) held its monthly meeting the week before Thanksgiving, on November 14. The first item on the agenda was requests for volunteers to deliver Thanksgiving dinners to residents experiencing gas outages. This endeavor embodies an EEC principle: giving back to the community and helping those less fortunate. Next up was a… MORE

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NYCHA’s Language Liaisons Help Provide Access to All

The Authority is committed to ensuring that all NYCHA residents, applicants, and Section 8 voucher holders, regardless of their proficiency in English, have access to quality customer service. In support of that commitment, NYCHA’s “Language Liaisons” convened on December 10 to discuss updates to the Authority’s language policies. These employees represent various departments at NYCHA… MORE

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Second Saturday Work Order Blitz
Staff Close More Than 950 Work Orders

NYCHA closed more than 950 maintenance work order requests in one day at five developments in its second Saturday blitz, as part of the Authority’s proactive initiative to eliminate repair backlogs and effectively engage and assist residents. NYCHA will continue to hold its Saturday blitz effort twice a month to address residents’ repair work order backlogs… MORE

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Kicking Off the Senior Champions Program
Resident Leaders Volunteer to Make a Difference

NYCHA now has 82 new resident leaders who have volunteered to make a difference in the lives of their fellow senior residents. On November 30, NYCHA held the first meeting for its new Senior Champions, older adult residents who will work with NYCHA and community members on actively engaging their fellow seniors across the city,… MORE

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Piloting a New Way to Recycle at Brownsville Houses
Door-to-Door Recycling Has Collected 5,000 Pounds of Recyclables

Brigitte Vicenty gets excited when she sees bags full of recyclables collected outside the Brownsville Houses Community Center, because her dream of increasing recycling participation at NYCHA and citywide is coming true. Ms. Vicenty is a Mott Haven Houses resident and the Recycling Coordinator for Mothers on the Move, a nonprofit based in the South… MORE

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NYCHA 2.0: New Comprehensive Plan to Fix & Preserve Public Housing
Will Address About $16 Billion in Major Repair Needs

Today, Mayor Bill de Blasio and Interim Chair and CEO Stanley Brezenoff unveiled NYCHA 2.0, a comprehensive plan to preserve public housing. This plan will address $24 billion in vital repairs to New York City’s aging public housing and ensure residents have the safe, decent, and affordable homes they deserve. The 10-year plan will deliver… MORE

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Creating Opportunity for All
Networking for Success at NYCHA’s Procurement Fair

As part of Mayor de Blasio’s OneNYC goal to make New York the most equitable city in the world, City government has pledged to award $20 billion in contracts to minority- and women-owned business enterprises (M/WBE) by the year 2025. NYCHA is an important contributor to this effort: Since the goal was announced, it has… MORE

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Saturday Work Order Blitz
Staff Close More than 800 Work Orders

NYCHA closed more than 800 maintenance work order requests in one day at five developments as part of the Authority’s proactive initiative to eliminate repair backlogs. While developments have limited staffing during most weekends, Patterson Houses in the Bronx, Kingsborough Houses in Brooklyn, Baruch Houses in Manhattan, Ravenswood Houses in Queens, and West Brighton Houses… MORE

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“NYCHA Cares”: Over 13,000 Work Orders Closed
Round 1 of the Initiative Brings Skilled Trades Repairs to Thousands of Residents

More than 13,000 work orders have been completed during the first round of the recently launched NYCHA Cares initiative. Mayor Bill de Blasio committed $20 million for Fiscal Years 2019 and 2020 to target the more than 50,000 open work order requests across the five boroughs for repairs that require skilled trades workers, which include… MORE

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An Outstanding Collaborator
NYCHA Employee Recognized for Partnership with Thrive NYC

As part of a lively celebration at City Hall on December 5, Kim Truong, Community Coordinator for NYCHA’s Health Initiatives unit, received the “Outstanding Agency Collaboration” award from the City’s Department of Health and Mental Hygiene (DOHMH) for her work on Thrive NYC’s Mental Health First Aid program. ThriveNYC is a multi-agency initiative spearheaded by First Lady… MORE

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Managing through Adversity
By Marvin Jean-Jacques, Mold Administrator, Technical Services Department

The years of disinvestment have eroded our buildings and, in a similar fashion, our morale. The conditions and the times we face can be summed up in one word: adversity. NYCHA is facing a critical time of adversity and all of us in the room for the Employee Engagement Committee’s (EEC) monthly meeting were aware.… MORE

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NYCHA Celebrates Hispanic Heritage

NYCHA residents celebrated National Hispanic Heritage Month with an event showcasing the people, history, music, food, dance, and achievements of the Latino community – emphasizing the fact that, regardless of country, todos somos familia(“we are all family”). On October 25, more than 200 NYCHA residents filled the Johnson Community Center in Harlem, where the celebration was… MORE

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$105 Million in Energy-Efficiency Upgrades Coming to 15 Developments
Includes Improvements to Heating Systems

As part of NYCHA’s Energy Performance Contact (EPC) program, $104.6 million in upgrades are coming to 15 developments in the Bronx, Brooklyn, Manhattan, and Queens, home to 15,000 families. In partnership with Ameresco, an energy services provider, NYCHA will upgrade heating, lighting, and building ventilation systems and implement water conservation measures at these developments. Over… MORE

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Announcing New Risk Management Website
It’s Now Easier to Submit Claims and Identify Risk

The Risk Management Department’s (RMD) mission is to protect NYCHA from the risk of financial loss. RMD partners with and assists every department and NYCHA employee with risk and insurance-related matters. Our team relies on our NYCHA colleagues to share information about potential risks arising from their operations so RMD can provide resources to protect the… MORE

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NYCHA Staff Get Educated about Intimate Partner Violence
October Was Domestic Violence Awareness Month

On October 30, Kevin Morris, a community liaison from the Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) presented a workshop, Intimate Partner Violence 101, for property management and community center staff at Van Dyke Houses in Brooklyn. Since many NYCHA residents regularly meet with and confide in property management staff, NYCHA partnered with… MORE

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Connecting Communities at NYCHA
By Delma Palma, Design Innovation Fellow, CPD's Design Department

NYCHA is working to update its urban design with residents and their neighbors in mind. Through the Connected Communities initiative, the Authority is comprehensively addressing the community connectivity of over 300 public housing developments across New York City. NYCHA’s new Connected Communities initiative seeks to make big changes to better connect NYCHA residents physically to… MORE

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MyNYCHA Wins Government Digital Experience Award
Innovative Tool Makes It Easier for Residents to Request Repairs

The MyNYCHA portal and mobile app was recently recognized as a digital tool that improves services for residents when it was named winner of a 2018 Government Experience Award by the Center for Digital Democracy. The Center is a national organization focused on technology policy and best practices in government. Its Government Experience Award is… MORE

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Comprehensive Repairs for 62,000 Apartments
Public-Private Partnerships Bringing Nearly $13 Billion of Improvements

Innovative public-private partnerships, including the Rental Assistance Demonstration (RAD) program, are bringing extensive repairs to 62,000 NYCHA apartments, home to about 140,000 residents. This will address nearly $13 billion of much-needed repairs. These apartments will be converted to Section 8 funding and will remain permanently affordable. Residents will keep all their rights as public housing… MORE

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Sharing Is the Key to Good Communication
By Valerie Pepe, Analyst, Capital Projects’ Sustainability Programs

The Employee Engagement Committee’s (EEC) October meeting was filled with enthusiasm. Meeting once a month with colleagues in all lines of work can be the best way to learn how to improve our workday. Chatting before the meeting started, EEC members shared stories of what each of us does at NYCHA.  Although we were unaware that the… MORE

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Customer Service Week 2018
Staff Celebrated Citywide

NYCHA departments and developments celebrated Customer Service Week 2018 from October 15 to 19 by hosting events on the theme of “Exceeding Expectations.” Below are some highlights of how NYCHA colleagues spent the week reviewing best practices, motivating each other, and sharing tips and resources as the Authority renewed its commitment to providing great customer… MORE

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October Is National Cybersecurity Awareness Month
Learn How to Stay Secure

NYCHA is joining with the Department of Homeland Security to raise cybersecurity awareness for the 15th annual National Cybersecurity Awareness Month. This year’s theme is “Cybersecurity is our shared responsibility and we all must work together to improve our nation’s cybersecurity.” Be on the lookout for NYCHA’s new Cyber Awareness Training program, courtesy of the… MORE

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Domestic Violence Awareness for Seniors
NYCHA Hosts Two Conferences During Domestic Violence Awareness Month

Domestic violence does not discriminate; it affects people of all races, cultures, genders, socioeconomic groups, and ages. During National Domestic Violence Awareness Month in October, NYCHA’s Community Engagement and Partnerships department held events to shine a light on how domestic violence can affect older adults. Approximately 500 seniors from various NYCHA developments attended two domestic… MORE

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Heating Improvements for NYCHA Residents in Advance of Winter
New Strategy to Reduce Outages and Restore Heat Faster

On October 18, Mayor Bill de Blasio, Interim Chair Stanley Brezenoff, and General Manager Vito Mustaciuolo announced heating improvements made this summer and fall across NYCHA to prepare for cold weather. “Every NYCHA resident deserves heat in the winter. Our new leadership at NYCHA have delivered major improvements that will reduce outages and get the… MORE

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Personnel Announcements from the EVP of Operations
Operations Continues to Build Its Leadership Team

Dear Colleagues, As public housing Operations continues to build its leadership team, I want to share the following management appointments: Joey Koch as Senior Vice President for Operations Support Services, Javier Almodovar as Director of Heating Management Services, Sylvia Aude as Director of Management Services, and Robert Mallamo as Acting Director of Maintenance, Repair &… MORE

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Customer Service Week at NYCHA Is October 15-19
Nominate a Changemaker Today!

NYCHA’s Customer Service Week 2018 will take place October 15-19. Now’s the time to start thinking about Customer Service Week activities! Providing the best possible service to our residents is at the heart of NextGeneration NYCHA’s vision of safe, clean, and connected communities. This year’s Customer Service Week theme is “Exceeding Expectations” – every customer,… MORE

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Join the NYCHA Board
Represent 400,000 New Yorkers as a Resident Board Member

Around November/December 2018, Mayor Bill de Blasio will appoint one resident as a member of the NYCHA Board to fill a vacancy. Board members represent the more than 400,000 people who call NYCHA home when voting on contracts, resolutions, policies, rules and regulations, and other administrative matters. This is not a full-time position, but you should… MORE

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A Historic Effort at Randolph Houses
Renovations Produced Over 280 Public Housing and Affordable Units

The total renovation of Harlem’s historic Randolph Houses is now complete, thanks to the efforts of NYCHA and a range of partners from the public and private sectors. Randolph Houses’ 36 buildings on West 114th Street were built in the 1890s and acquired by NYCHA in the 1970s. The first phase of the renovations, which… MORE

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Exceptional Customer Service
Training Promotes Customer Service Superheroes

NYCHA Management Trainer Sue Ellen Doria kicked off a recent “Exceptional Customer Service” training class with an essential, and not so theoretical, question: “What does exceptional customer service mean to you?” She then summed up the purpose of the day: “We want you to have the courage, wisdom, and heart to provide that service. We… MORE

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NYCHA Partners to Design Rooftop Solar Gardens
Announcement Made During Climate Week NYC

Rooftop solar gardens will be built on 189 NYCHA buildings at 28 developments across the city to increase New Yorkers’ access to low-cost solar power. Construction is expected to begin by winter 2019. NYCHA is partnering with five teams led by local non-profits and small businesses that will design the first rooftop solar gardens as… MORE

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Resident Leadership Academy in the News
Partnerships Helps Residents Build Leadership Skills

NYCHA’s Resident Leadership Academy was featured on the WABC-TV show “Here and Now” on September 23. The Resident Leadership Academy was launched earlier this year to provide training and build leadership skills for residents interested in taking a more active role in civic life within their development and/or community. It is done in partnership with the… MORE

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Announcing the 2018 NYCHA-CUNY Scholars

They are the next generation of community advocates, social workers, medical staff, teachers, accountants, and public servants. But first, they’re NYCHA residents in pursuit of their educational dreams at City of University of New York colleges — and the 2018 recipients of NYCHA-CUNY Resident Scholarships. The scholarships are given to residents who are full-time CUNY students displaying… MORE

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A Look at First Houses, the Birthplace of Public Housing
By John Kolomechuk, Housing Manager

Although it was a sweltering day in August, the Employee Engagement Committee (EEC) was out in full force for a walking tour of First Houses in Manhattan, NYCHA’s first development. This was our first activity as a group since the EEC’s initial cohort “passed the torch” to us, the second cohort, in July. At first… MORE

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On-the-Job Experience for Young NYCHA Residents
The Summer Youth Employment Program Is a Stepping Stone to Success

Whitman Houses resident Skye Carson, 14, wants to be a writer or a lawyer in the future, two careers that require good communication skills. This summer, she greatly improved those skills while working at NYCHA through the Summer Youth Employment Program (SYEP). SYEP, which is is operated by the NYC Department of Youth and Community Development, provides… MORE

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NYCHA’s Sandy Recovery Work Sometimes Comes with a History Lesson

Before NYCHA’s Sandy Recovery and Resiliency team could begin major work at Baruch Houses in June, they called in urban archaeologist Dr. Joan Geismar to ensure that nothing of historical significance would be disturbed during construction. Baruch Houses is located on the Lower East Side of Manhattan near the East River. Like most of New York City’s neighborhoods, it… MORE

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Deeply Committed to Public Housing
Interim Chair Brezenoff Discusses Challenges and the Way Forward

This summer, Interim Chair and CEO Stanley Brezenoff met with property managers representing every borough, including NGO and mixed-finance properties, to discuss some of the Authority’s challenges and how they can be overcome. Here is a condensed version of his remarks: I wanted to talk with you about the consent decree with the federal government,… MORE

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A Better Place to Work and a Place That Works Better
By Martin Golden, Proud NYCHA Carpenter

NYCHA: a better place to work and a place that works better. This concept embodies the work of the Employee Engagement Committee (EEC). We are NYCHA employees from many different titles and backgrounds working together to help change NYCHA. Our strengths derive from our diversity. Our first meeting for new members – the second group… MORE

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National Night Out at NYCHA

National Night Out events bring together residents and their local police precincts to strengthen relationships and promote safer communities. On August 7, NYCHA General Manager Vito Mustaciuolo and other NYCHA executives celebrated the 35thAnnual National Night Out with residents, NYPD officers, community board representatives, and elected officials in Brooklyn, the Bronx, Manhattan, and Queens. At… MORE

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A Nice Place to Play

NYCHA General Manager Vito Mustaciuolo (third from right in the top row above) and Council Member Antonio Reynoso (left of GM Mustaciuolo) celebrated Hylan Houses’ new playground alongside some happy kids from the neighborhood. The $325,000 playground renovation, which was funded by Council Member Reynoso, features a new sprinkler, equipment, hop-scotch court, game tables, benches, pavement, and safety surfacing.

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NYCHA Celebrates New Affordable Housing for Veterans and Young Adults

NYCHA staff helped cut the ribbon at the grand opening for Walton House, a new supportive housing development in the Bronx for formerly homeless veterans and young adults. NYCHA provided project-based Section 8 vouchers for the entire development. Walton House is New York City’s first supportive housing development to open under Mayor Bill de Blasio’s… MORE

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Safety Symposium Puts Spotlight on Safety

About 300 NYCHA employees attended the Authority’s fifth annual Safety Symposium on June 28 at the Johnson Community Center in East Harlem. Interim Chair and CEO Stanley Brezenoff and Teamsters Local 237 President Gregory Floyd and Vice President Ruben Torres welcomed attendees – property managers, supervisors, and safety associates from across the city as well… MORE

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The Eyes of the Authority
NYCHA Photographer Retires After Decades of Service

You may have met him – for 35 years, Senior Photographer Pete Mikoleski, armed with his trusty Canon camera, has chronicled important events at the Authority, capturing also the hard work of the employees who make it all happen. His work appeared in The NYCHA Journal, this publication, and a variety of informational materials for… MORE

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NYCHA Goes Smoke-Free
Initiative Promotes Healthier Homes and Workplaces

NYCHA developments are now smoke-free, a policy that provides healthier homes for residents and healthier working environments for employees. The “Smoke-Free NYCHA” initiative was developed as part of a new U.S. Department of Housing and Urban Development (HUD) rule for public housing nationwide that prohibits smoking in apartments and buildings or within 25 feet of… MORE

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Passing the Torch
New EEC Members Assume Their Roles

NYCHA’s Employee Engagement Committee (EEC) strives to create a more inclusive environment for staff. The EEC partners with NYCHA leadership to champion a cohesive, collaborative organization that can bring about the Authority’s goals to change the way we do business as a landlord and create safe, clean, and connected communities for residents. EEC members are… MORE

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