Heating Dashboard Provides Metrics for Success
by Javier Almondovar and Michael Iezza, Deputy Directors, Heating Management Department

The Heating Management Department provides dependable and consistent heat and hot water to our residents. Our 438 front-line personnel manage and maintain 1,979 boilers and 1,799 tank rooms that secure our equipment. Until now, we were limited to measuring our department’s performance based on resident-initiated complaints. Since every complaint did not result in a repair,… MORE

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State Safety Law Protects NYCHA Workers

Like firefighters and police officers, NYCHA employees are public servants who take their job responsibilities seriously. Property management staff work hard to keep NYCHA developments and facilities clean, safe, and well-maintained. And, like firefighters, police officers, and other public servants, NYCHA employees receive special protections under the law. Legislation passed in 2014 provides NYCHA staff… MORE

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The Impact of Business Improvement Redesign
by Lillian Harris, Director, Management Services Department

In November 2015, the Management Services Department established a Business Improvement Unit, headed by Senior Administrator Chloe Gutelle, to lead business process redesign (BPR) projects. The initial focus is on assessing Skilled Trades operations beginning with exterminators, then plumbers, plasters, and painters. BPR is not a new concept to NYCHA and is currently used by… MORE

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Retiring within the Next Six Months?

Employees nearing retirement can find information on how health insurance benefits will change by viewing a two-part video found at http://www1.nyc.gov/site/olr/health/healthvideos/health-video-transition-seminar-pt1.page for part 1 and http://www1.nyc.gov/site/olr/health/healthvideos/health-video-transition-seminar-pt2.page for part two. The videos areabout five minutes and four minutes long, respectively. While the videos answer many questions, individual issues can best be addressed at a one-on-one Transitioning… MORE

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NYCHA Notes
Congratulations on the following recent appointments

Josephine Russo, former Associate General Counsel, was appointed Vice President for Supply Management and Procurement in April 2016. Ms. Russo plans and directs the implementation of NYCHA’s procurement operations, oversees the Supply Management Department, and is responsible for procurement, materials management, warehousing and distribution for all NYCHA locations. Tricia Roberts, CIA, former Director of Risk… MORE

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FlexOps Model to Launch This Summer

Chair and CEO Shola Olatoye and General Manager Michael Kelly recently announced that NYCHA and the Teamsters Local 37 union have reached an agreement to deploy Flexible Operations (FlexOps): Expanded Service Hours, at 12 developments, for a four-month trial period. The model Joint Initiative will improve customer service and address employee engagement. The Joint Initiative… MORE

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Careers in Construction Resource Fair

NYCHA’s Superstorm Sandy Recovery Program, in partnership with the Office of Resident Economic Empowerment and Sustainability (REES), hosted the first-ever Careers in Construction Resource Fair at Hamilton-Madison House in Lower Manhattan on May 10. Hundreds of residents interested in various construction careers learned first-hand from carpentry, plumbing, painting and electrical union representatives about training and… MORE

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“I Am NextGen” Honorees Personify NYCHA’s Commitment to Service

Denise Guess, a community coordinator in the Resident Engagement Department, has worked for NYCHA for 10 years. Raised in the Bedford-Stuyvesant section of Brooklyn, she earned her bachelor’s degree in human services from Claflin College and a master’s in human services from Lincoln University. A resident of East Flatbush, Ms. Guess says her most outstanding… MORE

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Right-Sizing Extends the Benefits of Public Housing to More New Yorkers

During the week of April 18, NYCHA sent letters to more than 1,500 residents in extremely under-occupied apartments, launching a major right-sizing initiative to “[free] up currently underoccupied units for larger households in need”—as outlined in the NextGeneration NYCHA 10- year strategic plan. “We understand that moving can be difficult under any circumstance,” said Management… MORE

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Purim Celebration

Batei Tsibur (NYCHA’s branch of the Council of Jewish Organizations in civil service) celebrated the festival of Purim on March 24 with a Megillah reading from the Book of Esther—and delicious hamantashen cookies. The Jewish festival celebrates events in ancient Persia, as recorded in the Scroll of Esther that is traditionally read on the holiday.… MORE

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NYCHA’s NAACP Branch Launches New Campaign

NYCHA’s branch of the National Association for the Advancement of Colored People (NAACP) has invited members of college fraternities and sororities to “adopt” public housing developments, where they will positively impact public housing residents and the surrounding community. The volunteers will help provide a series of programs geared toward economic development, civic engagement, health and… MORE

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Hispanic Society Newly Elected Board Members

The Hispanic Society’s Executive Board held a “meet and greet” membership meeting following their recent election at 90 Church Street on April 13. From left are: Evelyn Ortiz , Business Agent; Nancy Ramos, 2nd Vice President; Fernando Pagán, 1st Vice President; Ligia Santiago, Sgt.-at-Arms, Jose Ortiz, President; and Edith Irizarry-Oviedo, Recording Secretary. For information about… MORE

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NYCHA’s First-Ever Sustainability Agenda

NYCHA released our first-ever comprehensive agenda for healthy and energy-efficient public housing on April 21. The NextGeneration NYCHA Sustainability Agenda expresses the Authority’s commitment to create “healthy and comfortable homes that will withstand the challenge of climate change.” The agenda also provides for NYCHA’s compliance with the City’s greening and sustainability initiative by achieving a… MORE

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Executive Support Staff Train to Plan More Effective Meetings

Executive Assistants and other support staff who help manage the day-to-day operations of their departments attended professional development training sessions in the executive Board Room on April 4. The training introduced staff, who also work closely with Executive team members, to some of the same strategies for planning effective meetings that were introduced to senior… MORE

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Construction Group’s Quarterly Meeting Stresses Safety

The Capital Projects Division’s Construction Group held its staff meeting for the second quarter of 2016 in the Ceremonial Room on April 4. More than 80 project managers, assistant project managers, construction managers, and construction field supervisors from CPD’s largest unit were in attendance. During the one-hour session, Director of Construction Patricia Zander emphasized the… MORE

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Construction Group Meeting Ends with a Call for Photos!

A special request made at the end of the Construction Group’s meeting has NYCHANow excited. Director of Construction Patricia Zanger asked the group to send photographs of NYCHA staff overseeing or inspecting construction work in visually interesting environments to include in this publication. Just one day later, the first photo has arrived (see right). NYCHANow… MORE

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National Retirement Planning Week

Have you begun planning for your retirement? This year, National Retirement Planning Week was celebrated from April 11 –15. One-third of American workers have no retirement savings plan besides Social Security. Fortunately, NYCHA and other City employees can become members of the New York City Employees’ Retirement System (NYCERS), the largest municipal public employee retirement… MORE

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Staff Changes Support New Strategic Direction

On January 23, Chair and CEO Shola Olatoye and General Manager Cecil House announced significant operational and staffing changes that will position the Authority to implement key initiatives, including NextGeneration NYCHA, the agency’s ten-year strategic investment plan, and the recently launched Optimal Property Management Operating Model (OPMOM) pilot, which empowers property managers with far greater… MORE

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