Think Before You Click
Alert Employee Saves NYCHA from Phishing Attack

Early this month, a NYCHA employee received a suspicious email and contacted the NYCHA Information Security Hotline at (212) 306-8006. Here’s why the email looked suspicious: The email looked like it came from Dropbox, but there were some unusual markings on the letters ‘r’ and ‘x.’ The employee did not recognize the sender: jandrews@andrewsconverting.com The… MORE

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“The Boss at NYCHA Deserves Support”
By Deborah Wright & Kathryn Wylde

The Daily News published an op-ed written by Deborah Wright, formerly a NYCHA Board Member and Commissioner of the City’s Department of Housing Preservation and Development, and Kathryn Wylde, President and CEO of the Partnership for New York City, on November 25, 2017: “Lead paint is a serious issue, no question, but the evidence shows… MORE

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A NYCHA Love Story: Longtime Edenwald Residents Celebrate Their 74th Wedding Anniversary
By Shameeka Feliciano, Supervisor of Housing Caretakers, Betances & Mitchel Houses

On November 15, 2017, Edenwald residents Charles and Arlanda Solomon will celebrate 74 years of marriage. The couple says the secret to maintaining a loving and lasting marriage is “to be patient, to truly listen to one another, and to always respect each other!” Charles and Arlanda met in 1941 in Washington County, Georgia. Mr. Solomon… MORE

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New Construction to Benefit 1,500 NYCHA Residents

On October 27, NYCHA started construction on a $123 million Recovery to Resiliency project at Redfern Houses in Far Rockaway, Queens. NYCHA will replace all nine of the development’s roofs, install cameras, renovate playgrounds and lighting, and build a new community center that will house a childcare center and full back-up emergency power generators. The project, which… MORE

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Making a Splash
Fund for Public Housing President Honored by + POOL

Rasmia Kirmani-Frye, NYCHA’s Director of Public/Private Partnerships and the President of the Fund for Public Housing, was honored for her work to support low-income New Yorkers, including NYCHA residents, by + POOL at the nonprofit organization’s Fall Swim Gala. In 2016, + POOL began offering children living in public housing with free swim lessons through… MORE

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Apply Now for the 2018 Hayes Prize
Awards up to $15,000 for Innovation in City Government

The annual Frederick O’Reilly Hayes Prize recognizes individual City employees or teams of employees who develop or enhance innovative programs, processes, or technologies that significantly improve service delivery to the public. In partnership with the Department of Citywide Administrative Services (DCAS), this year the prize will award up to $7,500 to an individual or up… MORE

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REES Recognized for Entrepreneurship & Employment Programs
Innovative Services Garner Two Awards

It wasn’t awards season yet, but REES received back-to-back kudos this past summer and fall. In August, Nan McKay & Associates (NMA) bestowed its 2017 Resident Service Award to REES for the life-changing work of its Food Business Pathways program (read more about the program in a recent NYCHANow article). For more than 35 years,… MORE

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Groundbreaking Legislation Provides Paid Safe Leave to Victims of Violence
First Law of Its Kind in the Nation to Take Effect in May 2018

On November 6, Mayor Bill de Blasio signed legislation that expands paid leave to domestic violence, sexual assault, stalking, and trafficking survivors. This new law will allow the nearly 3 million New Yorkers eligible for paid leave to attend to immediate safety needs without fear of penalty or loss of income. “No New Yorker should… MORE

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Lending a Hand to Americans in Need
NYCHA’s OEM Director Provides Critical Support to Relief and Recovery Efforts in Puerto Rico

J.A. Stakenburg, Director of NYCHA’s Office of Emergency Management (OEM), spent 15 days in Puerto Rico to help the island recover from the catastrophic destruction of Hurricane Maria. The co-lead and operations section chief of an interagency team sent by the State of New York to assist, Mr. Stakenburg managed the efforts of experts from… MORE

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NYCHA’s Going Solar
Low-Cost, Clean Energy and Jobs for Residents in the Booming Solar Industry

NYCHA  launched its first large-scale solar program, which will use light and heat from the sun to provide clean, low-cost energy to low- to moderate-income New Yorkers, including public housing residents. The program will also create jobs for NYCHA residents in the growing solar industry. NYCHA is looking for developers to install solar power on… MORE

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Celebrating Diwali

NYCHA’s Asian American Association ushered in Diwali, the ancient Hindu festival of lights, in a lively celebration on October 25 at DC 37 headquarters. General Manager Michael Kelly greeted attendees, noting that he appreciated “the opportunity to reflect on the significance of Diwali, which celebrates the inner light within all of us – the spirit… MORE

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Running Ideas with the Chair
NYCHA Fun Run Tours Brownsville, Brooklyn

To celebrate NYCHA’s Brooklyn developments, Chair and CEO Shola Olatoye, Fund for Public Housing President Rasmia Kirmani-Frye, other NYCHA staff, NYCHA Youth Leadership Council participants, and community members kicked off the first annual NYCHA Fun Run with a spirited jog from Howard Houses to Armstrong Houses on October 27. Start training now for the next… MORE

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Customer Service Week Shines a Light on NYCHA’s Core Values
By George Jones, Housing Assistant, East 28th St.

In light of Customer Service Week, the Employee Engagement Committee’s (EEC) October meeting focused on the service we offer to residents and other stakeholders. EEC members discussed instances where good customer service reinforced our core values as well as some cases where poor customer service detracted from them. We examined how we can continue improving… MORE

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NYCHA Tech Pilots Winners Announced
Winners Will Help Modernize the Authority

Seven technology startup companies are the winners of the first-ever NYCHA Tech Pilots, a real estate technology competition to find new and creative solutions to strengthen and modernize public housing. The winners are: BlocPower, Carbon Lighthouse, Enertiv, hOM, Numina, Pansofik, and Radiator Labs. NYCHA Tech Pilots was launched by the Fund for Public Housing, a nonprofit dedicated to investing in NYCHA residents… MORE

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Building Bonds of Trust
Reflections on Customer Service Week

James Scanlon, Vice President, Capital Projects/Planning and Design: On October 19, several staff members from the Capital Planning Group in Capital Projects accompanied me on a site visit to Rutgers Houses to spend time with frontline staff and to acknowledge Customer Service Week. We were greeted professionally and enthusiastically by the management office staff, including… MORE

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Good Service Comes in 34 Languages
Recognizing NYCHA’s Language Bank Volunteers

NYCHA’s Language Bank Volunteers provide language assistance to the Authority’s limited English proficient residents, applicants, and Section 8 voucher holders, ensuring they have access to information and resources in their original languages. On October 20, 2017, these employee-volunteers were recognized for their service. NYCHA’s Language Bank began in 1990 with 44 employee-volunteers who spoke eight… MORE

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Pomonok Houses Builds a Playground
New Partnership with KaBOOM! Will Bring Playgrounds to NYCHA Developments Across the City

On November 4, volunteers transformed an unused recreational area at Pomonok Houses in Queens into a safe, fun, beautiful playground. It took just six hours for residents, neighbors, and volunteers from NYCHA, KaBOOM!, Playworld, and JetBlue to pour and lay concrete, paint a basketball court and playground floors, and assemble playground equipment to build a… MORE

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Round the Clock Caretakers Improve Service and Customer Satisfaction

As part of NYCHA’s efforts to improve customer service, the Authority is piloting a live-in caretaker program at three senior developments in the Bronx: Boston Road Plaza, Middletown Plaza, and Twin Parks East. The live-in caretaker performs janitorial and maintenance work in the developments during regular business hours. As a resident of the development, he… MORE

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