Heating Dashboard Provides Metrics for Success
by Javier Almondovar and Michael Iezza, Deputy Directors, Heating Management Department

The Heating Management Department provides dependable and consistent heat and hot water to our residents. Our 438 front-line personnel manage and maintain 1,979 boilers and 1,799 tank rooms that secure our equipment. Until now, we were limited to measuring our department’s performance based on resident-initiated complaints. Since every complaint did not result in a repair,… MORE

Read more

State Safety Law Protects NYCHA Workers

Like firefighters and police officers, NYCHA employees are public servants who take their job responsibilities seriously. Property management staff work hard to keep NYCHA developments and facilities clean, safe, and well-maintained. And, like firefighters, police officers, and other public servants, NYCHA employees receive special protections under the law. Legislation passed in 2014 provides NYCHA staff… MORE

Read more

The Impact of Business Improvement Redesign
by Lillian Harris, Director, Management Services Department

In November 2015, the Management Services Department established a Business Improvement Unit, headed by Senior Administrator Chloe Gutelle, to lead business process redesign (BPR) projects. The initial focus is on assessing Skilled Trades operations beginning with exterminators, then plumbers, plasters, and painters. BPR is not a new concept to NYCHA and is currently used by… MORE

Read more

Retiring within the Next Six Months?

Employees nearing retirement can find information on how health insurance benefits will change by viewing a two-part video found at http://www1.nyc.gov/site/olr/health/healthvideos/health-video-transition-seminar-pt1.page for part 1 and http://www1.nyc.gov/site/olr/health/healthvideos/health-video-transition-seminar-pt2.page for part two. The videos areabout five minutes and four minutes long, respectively. While the videos answer many questions, individual issues can best be addressed at a one-on-one Transitioning… MORE

Read more